Troubleshooting

How can I change my name?

How can I change my email address?

How can I change my phone number?

How is the inheritance process handled for a deceased user's account?

How to resolve two-factor authentication (2FA) issues

SMS authentication code not received

Cannot create a passkey

Cannot log in

My account is locked

My account shows 'Under review'

My account is 'Banned'

Why was my order not filled?

Why is my balance not visible?

KYC could not be completed

My account is verified but I cannot transact

NFC scan could not be completed

Face authentication could not be completed

e-Devlet document issues

Camera permission error

I deposited crypto but it is not visible in my account

Crypto withdrawal could not be completed

Crypto withdrawal confirmation email issues

Travel Rule form issues

I sent to the wrong network

I forgot to enter the memo/tag

I deposited TRY but it is not visible in my account

I deposited TRY but my money was sent back

I deposited TRY via credit card

I deposited TRY via ATM

I deposited TRY from a joint account / account belonging to another person

TRY withdrawal could not be completed

My TRY withdrawal request did not arrive at my bank account

I withdrew TRY to a time/foreign currency account