My account is locked
If you cannot access your Paribu account, there are several possible reasons: you may have frozen your account yourself, you may have locked it via SMS, or your access may have been restricted for security reasons. In every scenario, the resolution path goes through Paribu Support.
Why can you not access your account?
If your Paribu account has been frozen by your own request, locked via SMS, or restricted for security reasons, you cannot log in. In all three cases, reactivating the account is only possible through Paribu Support. Below you can identify the scenario that fits your situation and apply the resolution steps.
If you froze your account yourself
If you froze your account yourself from the security settings, your access to your account is temporarily closed. When the account is frozen:
- Your assets are kept secure but trading is not possible
- All your active sessions are ended
- Your API keys are deleted
- Your open orders are cancelled
To reactivate your account, start a live support chat through Paribu Support and request reactivation. The support team can reopen your account after account verification; documents may be requested during the process.
Warning: You can initiate the account freeze yourself, but reactivation is only done through Paribu Support. For this reason, make sure it is truly necessary before freezing your account
For detailed information, you can view the Hesabımı yeniden nasıl etkinleştirebilirim? article.
If you locked your account via SMS
Paribu offers an SMS account lock option for emergency security situations. If you used this method, your account has been locked for security purposes and all transactions have been stopped.
To unlock an account locked via SMS, start a live support chat through Paribu Support and request unlocking. To allow your request to be resolved quickly, it is recommended to have your registered email address, phone number, and the lock date ready.
Note: SMS account lock is a security feature that provides quick protection when you notice suspicious activity. If you initiated the lock yourself, the support team can reopen your account after account verification
If your access is restricted for security reasons
When Paribu detects unusual activity on your account, it may temporarily restrict access for security reasons. In this case:
- A login block or additional authentication step may be applied
- Information about the reason for the restriction may have been sent to your registered email address — check your email inbox (including spam)
- You can contact Paribu Support to learn about your situation and start the resolution process
Security restrictions are evaluated separately for each case; the support team provides guidance suited to your situation.
How to create a support request
You can start a live support chat through Paribu Support even when you do not have access to your account. The support chat is accessible without logging in; your name, registered email, and phone number are requested.
Depending on your account status, the support team performs account verification and reactivates your account or removes the restriction.
Frequently asked questions
Are my assets safe while my account is frozen?
Yes. When the account is frozen, your assets continue to be kept secure. Trading and withdrawals cannot be made during the freeze, but your assets are not harmed. When your account is reactivated, full access to your assets is restored.
I froze my account myself but I cannot reopen it, what should I do?
You can initiate the account freeze yourself; however, reactivation is only done through Paribu Support. Start a live support chat to request reactivation.
I do not know why my account was restricted
If unusual activity has been detected on your account, an automatic restriction may have been applied for security reasons. Check whether information has been sent to your registered email address. For detailed information, contact Paribu Support.
Related articles
- How do I freeze my Paribu account? — Temporarily freezing your account
- How do I reactivate my account? — Reactivating a frozen account
- Cannot log in — Resolving sign-in problems
- How to protect against phishing and fraud — Protecting against phishing and fraud
Author:
Paribu