Cannot log in

If you are having trouble signing in to Paribu, the most common reasons are an incorrect credential or password, a verification code issue, a new device approval, or your account status. Below you can find solution steps for each scenario.

Why can I not sign in to Paribu?

If you cannot sign in to your Paribu account, first check your credentials: you can enter either your mobile phone number or your email address in the single field on the sign-in screen. Then make sure your two-step verification code is still valid. If you are signing in from a new device, an approval by email is requested. If your account is frozen, locked, or disabled, the solution goes through Paribu Support.

Your credential or password is incorrect

You can enter either a mobile phone number or an email address in the single credential field on the sign-in screen. While the field is empty its label is Mobile phone or Email address; if you start with a digit it switches to phone mode automatically and a +90 field appears on the left, and if you start with a letter it returns to email mode.

When your details do not match, you see one of the following warnings depending on the mode you are in:

• If you are signing in with a phone number: "Your mobile phone or password is incorrect"
• If you are signing in with an email address: "Your email address or password is incorrect"

When you get this warning, check the following:

• Make sure you are using the right credential: Enter the phone number or email address you registered when you created your account. Auto-correction and leading or trailing space characters may cause an incorrect match
• The password is case-sensitive: Check the case and the Caps Lock status when entering your password
• If you do not remember your password: You can start the reset flow with the I forgot my password link below the password field. For the steps, view the Forgot my password, what should I do? article

Note: You need access to the email address or the phone number registered to your account in order to reset your password

I see the "Too many attempts" warning

When you make repeated incorrect sign-in attempts, sign-in is paused temporarily for the security of your account and the screen that opens shows the title "Too many attempts" with this description: "For the security of your account, sign-in has been paused for 10 minutes. Try again later or reset your password."

You have two options on this screen:

• Tap Reset password to move to the password reset flow
• Tap OK and try again after 10 minutes

If you exceed the limit for requesting verification codes, you see the title "Try again later" with the message "You have exceeded the limit set for verification steps. Please try again in a short while." In this case you also need to wait for a short while.

The verification code is not accepted

If two-step verification is enabled on your account, a 6-digit code is requested during sign-in. Which method it arrives through depends on the methods defined on your account — an authenticator app, SMS, or email. The screen title is Two-step verification, Verify your phone, or Verify your email accordingly.

If your code is not accepted, follow the message you see on the screen:

• "Invalid code. Please try again" — enter the code again. If you are using an authenticator app, make sure the automatic time setting on your phone is enabled; a time difference makes the code look invalid
• "Code has expired. Please request a new one" — for SMS and email codes, the Resend option becomes active when the 120-second countdown ends

Instead of typing the code manually you can use the Paste code button; this option is available in authenticator app, SMS, and email verification alike.

If more than one verification method is defined on your account, you can switch to another one with the Use a different method button. If you cannot access your authenticator app, view the How to resolve two-factor authentication (2FA) issues article, and if the SMS code is not arriving, view the SMS authentication code not received article.

Note: The verification session is valid for 5 minutes. If it expires, you need to return to sign-in and enter your credentials again

Sign-in with a passkey does not work

If a passkey is defined on your account, sign-in is completed with your fingerprint or face recognition. When the verification cannot be completed, you see the title "Passkey sign-in could not be completed" and two buttons:

• Try again — restarts the biometric verification
• Use a different method — switches to verification with a code

A passkey depends on the biometric settings of your device. If neither fingerprint nor face recognition is defined on your device, the verification cannot be completed; in that case you can choose verification with a code. For passkey creation issues, you can view the Cannot create a passkey article.

I am signing in from a new device and approval is requested

When you sign in from an unrecognized device, an approval by email is requested for the security of your account. The screen shows the title "Approve this device to sign in" with this description: "We noticed a sign-in attempt from a new device. You can approve this device by clicking the link we just sent to your email."

To give the approval, follow these steps:

1. Open the inbox of the email address registered to your account — if the email is not visible, also check the spam folder
2. Tap the approval link in the email
3. When the approval is complete, return to the sign-in screen and enter your credentials again

Warning: You need to give the approval from the device you are trying to sign in with. The hint on the screen reminds you of this as well: "Make sure you approve from the same device you signed in with"

If you open the approval link on a different device or the link has expired, you see the "Page link is invalid" warning. In that case tap Back to sign in and start the sign-in again; a new approval email is sent to you.

Access to your account may be closed

If your credentials are correct but sign-in still does not complete, access may be closed because of your account status. The title you see on the screen that opens tells you which situation you are in:

• "Your account is frozen" — you froze your account at your own request
• "Your account is locked" — you locked your account at your own request, or it was locked due to security precautions
• "Your account is disabled" — your account was disabled at your request
• "Your account will be disabled" — your closure request has been received and the process is ongoing

In all four situations the only button on the screen is Contact Paribu Support; the solution goes through support. For a frozen or locked account, the support team verifies your identity and may request documents from you to keep your account secure.

For a detailed explanation of the scenarios, you can view the My account is locked article.

Note: You can start the live support chat even when you have no access to your account — the chat is reachable without signing in

What can I do if the issue persists?

If you still cannot sign in despite applying the steps above, start the live support chat through Paribu Support and report your situation. To allow your request to be resolved quickly, it is recommended to have the email address and phone number registered to your account and the warning text you see on the screen ready.

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Frequently asked questions

How many times can I enter my password incorrectly?

After repeated incorrect attempts, sign-in is paused for 10 minutes for security reasons and the "Too many attempts" warning is displayed. You can wait for this period or renew your password with the Reset password button on the same screen.

Should I sign in with my phone number or my email address?

Both are valid. Whichever you enter in the single credential field on the sign-in screen, the field switches to that mode automatically. Your password is the same in both cases.

My session ended by itself, why?

Your session may have been ended on the server side for security reasons. In this case you see the title "Your session has expired" with the message "Your session has been ended for your security. Please sign in again." and you need to sign in again.

How much time do I have to approve a new device?

You can approve your device within 2 hours after the approval email is sent. If the time passes, you can start the sign-in again and request a new approval email.

Can I sign in from a different device?

Yes. You can sign in to your Paribu account from more than one device; an email approval is requested for every unrecognized new device. To view and end your active sessions, you can view the What is device management and how to use it article.

Can I create a support request without signing in?

Yes. You can start the live support chat without signing in to your account. In this case your name, email address, and mobile phone number are requested so that the support team can contact you.

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Related articles

• Forgot my password, what should I do? — Password reset steps
• How to resolve two-factor authentication (2FA) issues — Resolving verification code issues
• SMS authentication code not received — Reasons an SMS code does not arrive
• Cannot create a passkey — Passkey issues
• My account is locked — Resolving a locked account
• What is device management and how to use it — Viewing and ending active sessions