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How do I freeze my Paribu account?

June 24, 2026

You can freeze your Paribu account at any time. Account freeze is a security feature used when you want to temporarily close access to your account. You initiate the freeze; however, reactivating the account is only done through Paribu Support and you may be asked for some documents.

Note: If you want to take a temporary break from crypto asset markets, account freeze is a suitable option. If you are no longer planning to use your account, you can consider the account closure option.

What happens when I freeze the account?

When your account freeze request is approved, the following actions take place at the same time:

  • All your assets are frozen and your account is closed to all transactions
  • All devices associated with your account are removed and your sessions are ended
  • All API keys associated with your account are deleted and related transactions are stopped
  • If you have open orders, they are automatically cancelled
  • You can only reactivate your account through Paribu Support channels
  • Some documents may be requested to reactivate the account

Warning: After the account freeze, you cannot reopen the account yourself. Reactivation is only possible by contacting Paribu Support and submitting the required documents.

How do I freeze my account?

To freeze your account on Paribu.com, click the account icon in the top right corner, go to the Security settings page, and click the Freeze account item. When you choose your freeze reason in the window that opens and click the Continue button, a confirmation window is shown. Once approved, an information email is sent to your registered email address.

Before you start

  • If you have open orders, they are automatically cancelled during the freeze
  • Since the assets in your account will be frozen, deposits, withdrawals, and trading become unavailable

Freeze the account

  1. Open Paribu.com and log in to your account
  2. Click the account icon in the top right corner
  3. Click the Security settings item from the menu that opens
  4. Click the Freeze account item
  5. In the window that opens, tick your freeze reason: Suspicious activity, No longer want to make transactions, or Other (you can select more than one)
  6. If you ticked the Other option, write your freeze reason in the text field (optional)
  7. Click the Continue button
  8. Click the Freeze account button in the confirmation window that opens

Note: If you have open orders, those orders are listed in the confirmation window and the information that they will be cancelled together with the freeze is shown. When you click the Freeze account button, the open orders are cancelled and the account freeze is completed.

How do I reactivate my account?

To reactivate the account you froze, you need to contact Paribu Support. The support team may request some documents to verify your identity.

  • Phone: 0850 303 60 00
  • Live support chat: through Paribu Support

Note: To speed up your reactivation request, it is recommended to have your full name, Turkish ID number, and the email address associated with your account ready.

Frequently asked questions

If I freeze my account, are my assets preserved?

Yes, freezing does not delete your assets. The TRY and crypto assets in your account continue to be preserved in the frozen account. When you reactivate your account, you can access your assets again.

Can I log in to my frozen account?

No, you cannot log in to your account after the account freeze. Sessions on all devices are ended and you cannot log in again. Reactivation is only done through Paribu Support.

How long does the account freeze take?

The account freeze takes effect at the moment you confirm. All your assets are frozen, your open orders are cancelled, and sessions associated with your account are ended. The reactivation time depends on the completion of the identity verification process by the Paribu Support team.

Can I freeze my account when I have open orders?

Yes. If you have open orders, an additional window is shown before the freeze confirmation to inform you. When you click the Continue button, your open orders are automatically cancelled and the freeze is completed.

What can I do instead of freezing the account?

If you are only worried about login security, you can change your password, enable two-factor authentication (2FA), or end your active sessions. If you want to close the account fully, see How do I close my Paribu account?.

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