How do I freeze my Paribu account?

You can freeze your Paribu account whenever you want. Freezing is a security feature you use when you want to close access to your account temporarily. You start the freeze yourself; however, reopening the account is possible only through Paribu Support and with documents.

Note: If you want to take a temporary break from the markets, freezing is a suitable option. If you no longer plan to use your account, you can consider closing it

What happens when I freeze my account?

The freeze window lists the outcomes:

• All of your assets are frozen and the account is closed to all transactions
• All devices associated with this account are removed and you are logged out from all related sessions
• All of your open orders are canceled
• All API keys linked to this account are deleted, and the related operations are ended
• You can reactivate the account only through Paribu Support
• You are asked to provide certain documents to reactivate the account

Warning: After the freeze you cannot reopen your account yourself. Reactivation is possible only by contacting Paribu Support and providing the requested documents

How do I freeze my account?

1. Open Paribu.com and hover over the profile icon in the top right
2. Click Security settings in the menu that opens
3. Click the freeze option on the page — the Freeze account window opens
4. Read the outcome items
5. Optionally, choose a reason under Why do you want to freeze your account? or write your own. The reason field is not required
6. Click the freeze button and confirm on the next screen. The confirmation screen shows the approximate value of your balance and assets, and the open orders that will be canceled
7. Once the action is complete, an informational email is sent to your registered address with your email partly masked

Note: Freezing an account is a window; the page you are on does not change

The reasons offered are: wanting to stop trading on Paribu, and wanting to block sign-ins because you have detected suspicious activity on the account.

What if I cannot access my registered e-mail address?

The information card in the freeze window states this separately: if you cannot access your registered e-mail address, contact Paribu Support. The link on the card takes you straight to the Paribu Support page.

How do I have my frozen account reopened?

When your account is frozen you are told that you have frozen your Paribu account and asked to contact Paribu Support to reactivate it.

For reactivation:

• Live support chat: you can start it through Paribu Support
• Phone: 0850 303 60 00

Note: To speed up your request, it is recommended that you have your registered name, national identity number and the e-mail address linked to your account ready

What can I do instead of freezing?

If you are only worried about sign-in security, there are lighter steps:

• You can change your password
• You can enable two-factor authentication
• You can end your active sessions

These steps secure access without closing your account. If you want to close the account entirely, see How do I close my Paribu account?.

Things to know

• Freezing is a window opened from the Security settings page
• The freeze happens immediately; your open orders are canceled and your devices are removed
• Your assets are not deleted; they remain in the frozen account
• A frozen account cannot be signed in to
• Reactivation is possible only through Paribu Support and with documents
• If you cannot access your registered e-mail address, you need to contact support directly

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Frequently asked questions

Are my assets protected if I freeze my account?

Yes. Freezing does not delete your assets; the Turkish lira and crypto assets in your account remain in the frozen account. When your account is reactivated you can reach your assets again.

Can I sign in to a frozen account?

No. After the freeze you cannot sign in; all devices associated with the account are removed and the sessions are ended. Reactivation is done only through Paribu Support.

How long does freezing take?

The freeze happens the moment you confirm it. The reactivation time depends on the identity verification process of the Paribu Support team.

Can I freeze my account while I have open orders?

Yes. Your open orders are canceled automatically along with the freeze; the window states this among the outcome items.

What is the difference between freezing and closing an account?

Freezing can be reversed; your account can be reactivated through Paribu Support. Closing cannot be reversed, and the details of a closed account cannot be used to open a new one. Closing also requires the assets in your account to be emptied first.

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Related articles

• How do I close my Paribu account? — The account closure process
• How do I end my active sessions? — Ending active sessions
• How to change your password — Updating your password
• How to set up two-factor authentication (2FA) — Setting up 2FA

You can freeze your Paribu account whenever you want. Freezing an account is a security feature used when you want to close access to your account temporarily. You start the freeze yourself; reactivating the account, however, is only done through Paribu Support and certain documents may be requested from you.

Note: If you want to take a temporary break from crypto asset markets, freezing your account is a suitable option. If you no longer plan to use your account, you can consider closing your account.

What happens when I freeze my account?

The freeze screen lists six items under the As a result of this action heading:

• All your assets will be frozen and your account will be closed to all transactions
• All devices associated with this account will be removed and related sessions will be terminated
• All API keys associated with this account will be deleted and related operations will be terminated
• All your open orders will be canceled
• Reactivating the account will only be possible through Paribu Support
• You will be asked to provide certain documents to reactivate the account

Warning: After the freeze, you cannot reopen your account yourself. Reactivation is possible only if you contact Paribu Support and submit the required documents.

How do I freeze my account?

To freeze your account in the Paribu app, tap Freeze account on the Security settings screen. On the Freeze account screen that opens, select your reason for freezing and tap Continue, then tap Freeze account on the confirmation screen. When the action is complete your session closes.

Before you start

• If you have open orders, they are canceled during the freeze
• Because your assets will be frozen, deposits, withdrawals and trading become unavailable
• You need access to your registered email address — a notification email is sent to it when the action is complete

Freeze your account

1. Tap the menu icon in the top left of the screen to open the Account section
2. Tap Account and settings
3. Tap Security settings
4. Under Other security settings, tap Freeze account
5. In the Why do you want to freeze your account? section, check at least one reason:
   • I want to block logins because I detected suspicious account activity.
   • I no longer want to make transactions on Paribu.
   • Other
6. If you checked Other, you can write your reason in the field that opens — this field is optional and takes at most 90 characters
7. Tap Continue
8. On the Are you sure you want to freeze your account? screen, check the details and tap Freeze account

Reason selection allows multiple choices; you can check more than one item together. If you change your mind, you can use the Dismiss button on the confirmation screen.

Note: The confirmation screen also shows the approximate value of the balance to be frozen: "Your balance and assets worth approximately {amount} will be frozen." If you have open orders, an Open orders section appears on the same screen and you can cancel your orders from there.

Once you confirm, your account is frozen and your session is closed. When the action is complete, a notification email is sent to your registered email address. If you cannot access your registered email address, contacting Paribu Support before you start is recommended.

How do I reactivate my account?

To reactivate the account you froze, you need to contact Paribu Support. The support team may request certain documents from you to verify your identity.

• Phone: 0850 303 60 00
• Live support chat: Through Paribu Support

Note: To speed up your reactivation request, having your full name, Turkish ID number and the email address linked to your Paribu account ready is recommended.

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Frequently asked questions

Are my assets protected if I freeze my account?

Yes, freezing does not delete your assets. The TRY and crypto assets in your account continue to be held in the frozen account. When you reactivate your account, you can access your assets again.

Can I sign in to a frozen account?

When the freeze is complete your session closes and all devices associated with your account are removed. To make the account usable again, you need to contact Paribu Support.

How long does the freeze take?

Freezing happens the moment you confirm. All your assets are frozen, your open orders are canceled and the sessions associated with your account are terminated. The reactivation time depends on Paribu Support completing the identity verification process.

Can I freeze my account while I have open orders?

Yes. If you have open orders, an Open orders section appears on the confirmation screen and you can cancel your orders from there. When you confirm the freeze, any remaining open orders are canceled as well.

What can I do instead of freezing my account?

If you are only concerned about sign-in security, you can change your password, enable two-factor authentication (2FA) or end your active sessions. If you want to close your account entirely, you can check the How do I close my Paribu account? article.

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Related articles

• How do I close my Paribu account? — The account closure process
• How do I reactivate my account? — Reopening a frozen account
• How do I end my active sessions? — Ending active sessions
• How to change your password — Updating your password
• How to set up two-factor authentication (2FA) — 2FA setup