Article

NFC scan could not be completed

July 29, 2026

After your ID card is scanned in the account verification process, the NFC chip scanning step begins. If NFC scanning fails, a few physical checks may resolve the issue; if not, you can use the camera scanning alternative.

Why did the NFC scan fail?

If the message "ID information could not be verified via NFC" or "Scan could not be completed" appeared while reading the ID chip via NFC, communication between the chip on the ID card and the phone's NFC antenna could not be established. The most common reasons are incorrect card positioning, the phone case blocking the signal, or the device's NFC hardware being weak.

Solution steps

Apply the following checks in order:

Position the card correctly

Place your ID card on the back of your phone and hold it steady until scanning is complete. The chip section of the card needs to align with the phone's NFC antenna:

iPhone: Place the card on the upper section of the phone (camera area)
Android: Place the card on the back center of the phone or in the camera area — the NFC antenna location varies by device

Do not move the card or the phone during scanning. Track the scan status on the screen: ready → scanning → success or error.

Remove the phone case

Thick or metal-containing phone cases may block the NFC signal. Remove the case and try scanning again.

Note: Thin silicone cases usually do not block NFC scanning; however, if you have an issue, removing the case is the safest method

Check the NFC setting (Android)

NFC may be disabled by default on Android devices. Check that NFC is on from device settings:

Settings > Connections > NFC and contactless payments (the menu name may vary by device)

NFC is always on on iPhones and does not need to be enabled separately.

Check the card chip

Make sure the chip on your ID card is not physically damaged. If the gold-coloured contact surface on the chip is scratched or dirty, clean it with a soft cloth. If the chip is damaged, NFC scanning fails; in this case, use the camera scanning alternative.

Alternative authentication methods

If NFC scanning has not been successful in a few attempts, the app automatically redirects you to an alternative authentication method. These methods solve a device-related reading problem with your chip-enabled new-type Turkish ID card; they do not let you verify with a different ID document. Account verification can only be completed with a chip-enabled new-type Turkish ID card.

Hologram authentication

When NFC scanning fails several times in a row, the app automatically redirects you to the Hologram authentication screen. In this method, you tilt your ID card at different angles in front of the camera according to the on-screen guidance. The camera detects the hologram element on the card and verifies your identity. Hologram authentication also works on devices without NFC and does not require additional hardware.

Camera-based optical scan (OCR)

In addition to hologram authentication, account verification can also be performed using camera-based optical character recognition (OCR). On the error screen, tap Scan with camera to switch to this method. The front and back of your ID card are scanned by the camera and your information is read.

Note: On devices that do not support NFC, you are automatically redirected to alternative authentication methods; you do not need to take any further action

What can I do if the issue persists?

If both NFC and camera scanning are failing, you can contact Paribu Support: 0850 303 60 00

Frequently asked questions

My phone does not have NFC, what should I do?

On devices without NFC, the hologram authentication or camera-based optical scan (OCR) alternative is offered automatically. You can complete the account verification process smoothly with these methods.

How long does NFC scanning take?

NFC scanning is completed in a few seconds. After placing the card on the phone and seeing "Scanning..." on the screen, hold the card steady; a success or error result is displayed within a few seconds.

Are alternative methods as secure as NFC?

Yes. Hologram authentication and camera-based optical scan (OCR) methods are also used to verify your identity information; the security level is the same.