Article

Camera permission error

June 24, 2026

Operations such as account verification, face authentication, NFC scanning, and QR code scanning in the Paribu app require camera and microphone access. The relevant features cannot be used without these permissions.

Why are camera or microphone permissions requested?

The Paribu app uses camera and microphone permission for the following operations: ID card scanning (OCR), NFC scanning fallback (camera scan), face authentication and voice questions (liveness check), QR code scanning (crypto address scanning). When permission is requested, the message "Activate camera access" or "Please grant permission to continue" is displayed.

I accidentally denied permission

If you accidentally tapped "Don't allow" when permission was requested, Paribu shows a button that takes you directly to device settings. After enabling the permission from settings, when you return to the app, Paribu automatically checks the permission and the process continues from where it left off.

If you missed the redirect button, you can grant permissions manually from device settings:

iPhone

Open the Settings app
Scroll down and find Paribu, then tap it
Enable Camera and Microphone permissions (the toggle should be green)
Return to the Paribu app

Android

Open the Settings app
Go to Apps (or App manager)
Select the Paribu app from the list
Tap Permissions
Set Camera and Microphone permissions to Allow
Return to the Paribu app

Note: When you return to the Paribu app, the permission status is checked automatically; if permissions have been granted successfully, the process continues from where it left off. You do not need to close and reopen the app

If the camera or microphone is not working

If the camera or microphone is not working despite permission being granted:

Another app may be using it: Close another app using the camera or microphone in the background
Restart the app: Completely close and reopen the Paribu app
Restart the device: Hardware lockups can rarely occur; restarting the device resolves the issue
Check app updates: Make sure the Paribu app is updated to the latest version

What can I do if the issue persists?

If the error continues despite granting permission from device settings, you can contact Paribu Support: 0850 303 60 00. Sharing your device model and operating system version helps your issue to be resolved quickly.

Frequently asked questions

Is camera permission only required for account verification?

No. Camera permission is also used for QR code scanning (crypto address reading) outside account verification. Microphone permission is required for the voice questions in face authentication. It is recommended to keep both permissions enabled.

What happens if I disable the permissions?

If you disable the permissions, you cannot use operations that require the camera or microphone. The account verification process cannot be started and QR code scanning does not work. Permissions are only used within the Paribu app and for the specified operations.

Does Paribu access my camera or microphone constantly?

No. Paribu accesses the camera and microphone only during the relevant operation (ID scanning, face authentication, QR scanning). When the operation is complete, access ends. The camera or microphone is not used in the background.