TRY withdrawal could not be completed
If your TRY withdrawal request was not created, the reason is usually your balance, an amount limit, the account type, or a temporary issue at the bank. The warning you see on the screen tells you which condition is not met.
Why did my TRY withdrawal request fail?
The most common reasons a TRY withdrawal request is not created are the available balance being insufficient, the amount staying below the minimum withdrawal amount, the daily or monthly limit being exceeded, the account not being of a suitable type, and withdrawals to the selected bank being temporarily stopped. The warning on the screen shows the reason directly.
Follow the warning you see on the screen
| What you see on the screen | What it means | What you should do |
|---|---|---|
| "Minimum withdrawal amount is 10.00 TRY" | The amount is below the minimum | Enter at least 10 TRY |
| "Your TRY balance is not sufficient for this transaction" | The available balance is insufficient | Check your balance; part of it may be blocked |
| Transactions are temporarily unavailable. — "This transaction is temporarily unavailable due to issues with the selected bank." | Withdrawals to the bank are temporarily closed | Withdraw to a different bank account of yours or try later |
| Withdrawal cannot be completed — "Withdrawals to this bank are temporarily unavailable. Please select a different bank." | Withdrawals to the bank are restricted | Select a different bank account |
| We are unable to process your withdrawal request. — "Please contact Paribu Support." | The request could not be created | Contact support |
| Withdrawal cannot be processed — "Your withdrawal cannot be processed because your balance is negative." | The balance is negative | Bring your balance back to positive |
| Your account is closed for withdrawals — "To withdraw TRY or crypto from your account, you first need to deposit TRY to your Paribu account." | You have a gift balance but have not deposited TRY yet | Deposit TRY to your account |
| Insufficient balance — "You do not have enough balance for this transaction. Please update the amount and try again." | If your balance looks sufficient, the withdrawal may be hitting the gift balance lock | Withdraw only the part above the gift amount; for the rules, see the What is the gift balance in my account and how can I use it? article |
If your available balance looks insufficient
When you place a withdrawal order, the relevant amount is deducted from your available balance. If your balance looks lower than you expected, part of it may be blocked because of an open order, staking, a transfer process, or Travel Rule checks.
You can see the breakdown of the blocked amount on the asset detail screen. For details you can view the Why is my balance not visible? article.
If you exceeded your daily or monthly limit
On the TRY withdrawal screen you can see your remaining limit in the Your daily limit and Your monthly limit rows below the amount field. If the amount you entered exceeds your remaining limit, the withdrawal request is not created.
Note: The limit values are determined according to your account and are shown on the screen in their current state. You can check your remaining limit from these rows before the withdrawal
Your account type must be suitable
You can only make withdrawals to individual checking Turkish lira accounts registered in your name. Withdrawals cannot be made to a time deposit account, a foreign currency account, a joint account, or an account belonging to someone else.
For amounts sent to a time deposit or foreign currency account you can look at the I withdrew TRY to a time/foreign currency account article.
A queued withdrawal is not a failed one
If your amount exceeds the FAST limit, your withdrawal is not rejected; it is taken to the EFT hours of the next business day. In this case you see the Your withdrawal will be completed on the next business day confirmation screen and the transaction stays pending.
Do not confuse this situation with a failure — for details you can view the My TRY withdrawal request did not arrive at my bank account article.
How do I know my request was created?
When your withdrawal request is created, you see the Your TRY withdrawal request has been created screen. With the View transaction details button on this screen you can follow the status of your request. If you did not see such a screen, the request was not created.
What should you do if you need support?
If none of the reasons above applies to you, you can start the live support chat through Paribu Support. To allow your request to be resolved quickly, it is recommended to have the transaction date, the amount you want to withdraw, the bank account you selected, and the warning text you see on the screen ready.
Frequently asked questions
My withdrawal request was created but it was not reflected in my account, what should I do?
If the request was created, the transaction may be in the queue or may have been taken to the next business day because of the FAST limit. Follow the steps in the My TRY withdrawal request did not arrive at my bank account article.
Why does my available balance look insufficient?
Part of your balance may be blocked because of an open order, staking, a transfer process, or Travel Rule checks. A blocked amount cannot be used in a withdrawal.
How do I know I exceeded my TRY withdrawal limit?
You can see your remaining limit in the Your daily limit and Your monthly limit rows on the withdrawal screen.
What is the minimum withdrawal amount?
The minimum withdrawal amount is 10 TRY.
Is there a fee for a withdrawal?
No. Withdrawals are free of charge.
Related articles
- How to withdraw Turkish lira (TRY) — TRY withdrawal steps
- My TRY withdrawal request did not arrive at my bank account — Withdrawal delays and the EFT queue
- Why is my balance not visible? — The split between available and blocked balance
- What is the gift balance in my account and how can I use it? — Campaign balance rules and the withdrawal limit
- What are TRY deposit and withdrawal limits and processing times? — Limit and time information
Author:
Paribu