How is the inheritance process handled for a deceased user's account?

We are sorry for your loss. The crypto assets and TRY balance in the account of a deceased Paribu user are transferred to the heirs as required by law. Access to the assets in the account and transfer transactions are handled via an application process through Paribu Support, with a certificate of inheritance / heirship certificate.

How is the inheritance process handled for a deceased user's account?

To transfer the assets in the account of a deceased Paribu user to the heirs, you need to apply to Paribu Support with the certificate of inheritance / heirship certificate obtained from the civil court of peace or a notary. After the document is submitted, the support team reviews the application and guides the next steps for the distribution of the assets the heirs are entitled to.

Are crypto assets considered part of the estate?

Yes. As is the case with banks, on crypto asset platforms the right to dispose of the account passes to the heirs of the deceased account holder as required by law. The crypto assets and TRY balance in the Paribu account are transferred to the heirs in accordance with the shares specified in the heirship certificate.

For this reason, in case of death, access to the account is provided not by a single heir alone, but on the basis of the official document showing the shares of all heirs of the deceased.

What is a certificate of inheritance, and how is it obtained?

The certificate of inheritance (heirship certificate) is the official document that determines who the heirs are and how the inheritance will be divided upon a person's death. This document can be obtained from two institutions:

• Civil court of peace: Issued by written application
• Notary: Issued by notaries authorised by the Union of Notaries

The document is the basic document proving that the heirs hold rights over the assets in the account. The document must be in your possession to apply for inheritance.

What documents are required for the application?

When submitting the inheritance application to Paribu Support, you need to prepare the following documents:

• A certificate of inheritance / heirship certificate obtained from a civil court of peace or notary
• The identity document of the heir making the application (front and back of Turkish ID card)
• If available, the deceased user's identity document or identity information

Note: If there are multiple heirs, the person submitting the document cannot start transactions only for their own share; a process is conducted in which all heirs' shares are evaluated together. For this reason, having all heirs listed in the document available for communication makes things easier.

How can I submit my application?

After preparing the certificate of inheritance and supporting documents, you can submit your application by starting the live chat via Paribu Support. In the chat, clearly state that you want to submit an inheritance application and that the account holder has passed away; the support team will guide the next steps after reviewing your documents.

Warning: Not a copy or photocopy of the certificate of inheritance, but the original or a notary-certified copy is required. The deceased account holder's Turkish ID number and the information of all heirs must be clearly stated on the document.

How does the process proceed after the application?

After your application is received by the support team, your documents are reviewed legally. As a result of the review:

• If the documents are complete, guidance is provided for the transfer of assets in the account based on the heirs' shares
• If additional documents are required, the support team contacts you using the contact information you have provided
• If there are multiple heirs, coordination is provided to transfer the shares to the appropriate accounts of all heirs

The review duration may vary depending on the type of document and the number of heirs. Since all applications are reviewed carefully for security and legal compliance, the process may take a few business days.

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Frequently asked questions

I have not yet obtained the certificate of inheritance; can I apply?

Without the certificate of inheritance, the transfer of the account to the heirs cannot be initiated. First, obtain the document via the civil court of peace or a notary; then submit your application via Paribu Support. You can learn more about the document acquisition process from the relevant court or notary.

Can I start the transaction on behalf of one of the heirs?

Inheritance transactions are a process in which all heirs' shares listed in the certificate of inheritance are evaluated together. For this reason, the application can be submitted by a single heir; however, the assets in the account cannot be transferred only to this heir. Distribution is made according to all heirs' shares.

What happens if there are open orders or staking in the account?

During the inheritance application process, the status of open orders and staked assets in the account is reviewed by the support team. If necessary, these positions are closed or settled to make them suitable for the transfer; detailed guidance is shared with you after your application is received.

Are inheritance documents issued abroad accepted?

For documents issued outside of Türkiye to be accepted, an apostille certification and, if necessary, a Turkish translation made by a sworn translator may need to be submitted. Since the process differs for such applications, it is recommended to contact Paribu Support to learn the details.

Will the account remain frozen during the application?

When the death information reaches the support team, the account is taken out of operation for security purposes; this eliminates the risk of unauthorised access or transactions. The account remains in this state until the inheritance process is completed and is closed only after the transfer to the official heirs.

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