Article

My account is verified but I cannot transact

June 24, 2026

If you have completed account verification but still cannot perform TRY deposits, crypto trading, or withdrawals, your account is likely in one of the states below. Most of these can be resolved on your own in a few steps; some require a support team review.

Check which state your account is in

When you open the Paribu app, the home screen or transaction screens usually show a guiding notice (e.g. "Approve agreement"); completing that step is usually enough. If no notice is shown, work through the sections below.

Agreement approval missing

The last step of account verification is approving the Paribu Terms of Use and Membership Agreement. If you skipped this step, your account looks verified but financial operations remain disabled.

An Approve agreement notice may be shown at the top of the home screen
Tapping the notice opens the agreement screen; the Accept agreement button becomes active once you scroll to the end of the text
Agreement approval can only be completed from the Paribu mobile app

See the Approve the agreement section in How do I verify my Paribu account? for the full flow.

First TRY deposit requirement not yet met (legal regulation)

By legal regulation, after your identity verification is complete you must make at least one TRY deposit to your account from a bank account registered in your own name before financial operations are enabled. This check is one-time; once you complete it, all TRY and crypto operations open up.

To meet the first TRY deposit requirement:

On the Wallet tab, tap the Deposit button and select Turkish lira
Pick one of the partner banks
Initiate the transfer only from a demand TRY account in your own name via FAST or EFT/wire
Make sure the recipient name field reads Paribu Kripto Varlık Alım Satım Platformu A.Ş.
Once the transfer lands, TRY and crypto operations become available

Warning: ATM card/cardless deposits, credit card transfers, joint accounts, and transfers from someone else's account do not satisfy the first deposit requirement; they are refunded.

For details, see How to deposit Turkish lira (TRY).

My account shows "Under review", what should I do?

If you see "Under review" ("İnceleniyor") on your account, your verification may be complete but the Paribu security or compliance team is performing an additional check. In this case:

Transactions are paused until the review completes
Paribu may have sent you a request for additional information or documents at the email registered on your account (check the spam folder too)
The review duration varies by case; no standard timeline is offered, and we cannot promise a fixed period like "1-2 days"

If the review is taking long and you have not received a request for more information, start a live support chat through Paribu Support to learn your status.

My account is "Banned", what should I do?

If you see "Banned" ("Yasaklandı") on your account, it has been closed to transactions by Paribu policy or regulation. A banned account is different from a locked account: locks come from the user or from security and can be lifted via support; bans are policy/compliance outcomes.

Banned accounts cannot perform TRY or crypto operations. Ban reasons cannot always be detailed for security purposes. To learn your status or appeal, call Paribu Support: 0850 303 60 00. Before calling, have ready your full name, email address registered on the account, and Turkish ID number to speed up the process.

If you still cannot transact

If none of the four states above match your case, start a live support chat through Paribu Support. To resolve your case quickly, have ready: your registered email address, the type of transaction you are trying (TRY deposit/withdrawal, crypto trade, etc.), the exact error message or notice on the screen, and when the issue started.

Frequently asked questions

My verification is complete, why does my account still look restricted?

The three most common reasons: skipping the agreement approval, not yet completing the first TRY deposit requirement, and being under review. The guiding notices on the home and transaction screens usually show which step is missing.

Can I meet the first TRY deposit with a credit card or ATM transfer?

No. The first TRY deposit can only be made from a demand bank account in your own name via FAST or EFT/wire. Credit cards, ATM card/cardless deposits, joint accounts, and transfers from someone else's account are not accepted and are refunded.

How long does "Under review" take?

Review duration varies by case; no standard timeline is promised. Replying quickly to any request for additional information or documents helps shorten the process.

How do I lift a "Banned" status?

For a banned account, the only path is to contact Paribu Support: 0850 303 60 00. The support team reviews your case and starts the appeal/resolution process if possible.