My account is verified but I cannot transact
If you cannot perform TRY deposit, crypto trading, or withdrawal transactions even though you completed the identity verification process, your account may be in one of the situations below. You can resolve most of them yourself in a few steps; some require a review by the support team.
My verification is complete, why can I not transact?
The most common reasons transactions cannot be made on a verified account are a missing agreement approval, the first TRY deposit requirement not being completed, your information still being under review, and address verification not having been done. Besides these, there may also be a negative balance, a campaign balance restriction, or a restriction caused by your phone number on your account. The title on the screen that opens when you try to make a transaction tells you which situation you are in.
Look at the direction on the screen first
The title of the screen that opens when you try to make a transaction shows the solution directly:
| What you see on the screen | What is missing | What you should do |
|---|---|---|
| Confirm the agreement | User agreement approval | Approve the agreement with the Approve agreement button |
| Deposit TRY to make transactions | The first TRY deposit | Start a TRY deposit with the Deposit TRY now button |
| Your account verification is in progress | The review is ongoing | Wait; the result is reported to you |
| Verify your address | Address verification | Upload a residence certificate from e-Devlet |
| Your account is unavailable for trading | Required information is missing | Complete your missing information |
| Your account is closed for withdrawals | You have a gift balance but have not deposited TRY yet | Deposit TRY to your account |
| Insufficient balance | If your balance looks sufficient, the withdrawal may be hitting the gift balance lock | Withdraw only the part above the gift amount, or wait for the campaign period to end |
| Withdrawal cannot be processed | Negative balance | Bring your balance back to positive |
| Financial transactions are currently unavailable | Phone number restriction | See the section below |
The agreement approval is missing
The last step of the identity verification flow is approving the framework agreement. If you have not completed this step, your account appears verified but financial transactions are not opened. The description you see on the screen is: "Please confirm the user agreement to make transactions as required by regulations."
To approve it:
- Tap the Approve agreement button on the screen that opens
- Scroll the agreement text to the end — approval cannot be given without reading it, and until then the button remains locked as Read to the end to continue
- When you reach the end of the text, tap the Accept agreement button that becomes active
The agreement approval can only be completed through the Paribu mobile app.
The first TRY deposit requirement is not completed
As required by regulation, after your identity verification is complete you need to deposit TRY at least once from a bank account registered in your own name in order to start transacting. The description on the screen is: "You need to deposit TRY first to deposit, withdraw, or trade crypto assets."
This check is one-time; once it is completed, your account is opened to TRY and crypto transactions. Pay attention to the following conditions while making the transfer:
- The transfer must be made from your own checking TRY account registered in your name
- The FAST or EFT/wire method must be used
- The recipient name section must say Paribu Kripto Varlık Alım Satım Platformu A.Ş.
Warning: Card or cardless deposits via ATM, credit cards, joint accounts, and transfers made from an account belonging to someone else are not accepted for any deposit and are refunded — they do not meet the first deposit requirement, and the same restriction applies to your later deposits
For the details of the steps you can look at the How to deposit Turkish lira (TRY) article.
Your information is still under review
Even though your verification is complete, your information may be under review by the compliance team. This usually takes 1 business day, and during this time withdrawals and some operations are stopped.
Check whether a request for additional information or documents has arrived at your registered email address; answering the request quickly shortens the process. For details you can view the My account shows 'Under review' article.
Your address verification is missing
If the address verification has not been done, you see the title Verify your address on the screen with this description: "You need to verify your address as per regulations. Your transactions are unavailable because your address has not been verified yet."
Address verification is done with a residence certificate obtained from e-Devlet. For the document upload steps and common errors you can view the e-Devlet document issues article.
Your required information is missing
If one of the pieces of information that must be collected as required by regulation is missing, trading is closed. On the screen you see the title Your account is unavailable for trading with the description "Your trading activity is unavailable because required information has not been provided as per legal regulations. Please complete the missing information and verify your account."
In this case you can complete your missing information by following the direction on the screen.
Campaign balance or negative balance
- Campaign balance: If the amount in your account was defined as part of a campaign, it is closed to withdrawal during the campaign period. If you have not deposited TRY yet, you see the title Your account is closed for withdrawals with the description "To withdraw TRY or crypto from your account, you first need to deposit TRY to your Paribu account."; if the withdrawal affects the campaign amount, you see the Insufficient balance warning even though your balance looks sufficient. For the rules, see the What is the gift balance in my account and how can I use it? article
- Negative balance: If your balance is negative, a withdrawal cannot be made. On the screen the title Withdrawal cannot be processed is shown with the description "Your withdrawal cannot be processed because your balance is negative."
If your account was opened with a number outside Türkiye
Financial transactions can only be used on accounts created with a Türkiye phone number. If your account was opened with a number outside +90, you see the title Financial transactions are currently unavailable on the screen with this description: "Financial transactions are not available for this account. Financial transactions can only be used with accounts created with a Turkish phone number (+90)."
In this case the Create new account button is offered on the screen. To learn the conditions for accessing the assets in your existing account, it is recommended to contact Paribu Support before making a transaction.
If access to your account has been restricted
Your account may have been closed to transactions because of a regulatory matter; in that case you see the title Your account access is restricted or Your account has been suspended. For details you can view the My account is 'Banned' article.
If trading is blocked at the account level, the screen shows the title We cannot complete your buy/sell transaction. with the description "To continue your transactions, you can contact the Paribu Support team."
If you still cannot transact
If none of the situations above applies to you, start the live support chat through Paribu Support. For a quick resolution, have the following ready: the email address registered to your account, the type of transaction you are trying to make, the warning text you see on the screen, and when the situation started.
Frequently asked questions
My verification is complete, why does my account still look restricted?
The most common reasons are the agreement approval being skipped, the first TRY deposit requirement not being completed, the review being ongoing, and the address verification being missing. The title on the screen that opens when you try to make a transaction tells you which step is missing.
Can I make the first TRY deposit with a credit card or via an ATM?
No. The first TRY deposit can only be made from your own checking bank account registered in your name, with FAST or EFT/wire. Credit cards, deposits via ATM, joint accounts, and transfers made from an account belonging to someone else are not accepted and are refunded.
How long does the review take?
The review is usually completed within 1 business day. Answering a request for additional documents quickly shortens the process.
Can I approve the agreement on the web?
No. The agreement approval can only be completed through the Paribu mobile app.
I had skipped the address verification, how do I complete it now?
You can tap the Verify your address direction on the app home screen and upload the residence certificate you obtained from e-Devlet.
Related articles
- How do I verify my Paribu account? — KYC process and identity verification steps
- My account shows 'Under review' — An account in the review process
- e-Devlet document issues — Address document issues
- How to deposit Turkish lira (TRY) — Turkish lira deposit steps
- What is the gift balance in my account and how can I use it? — Campaign balance rules and the withdrawal limit
Author:
Paribu