Crypto withdrawal could not be completed
When you receive an error message during a crypto withdrawal, the source of the issue is usually balance status, limit overage, waiting period, or network mismatch. Each error message has a different cause and resolution path.
Why could my crypto withdrawal not be completed?
A crypto withdrawal on Paribu may fail due to insufficient balance, falling below the minimum amount, exceeding the daily or monthly stablecoin limit, the 72/48-hour waiting period not having ended, the network being temporarily disabled, or address-network mismatch. The error message directly indicates the source of the issue.
Possible causes and error messages
"Insufficient balance"
The amount you want to withdraw plus the network fee exceeds your available balance. Part of your balance may be locked due to open orders, ongoing transfers, staking, or a waiting period.
To check your available and locked balance, tap the relevant asset from the Wallet tab and review the Available amount and Locked amount information on the detail screen. To see the locked balance breakdown, tap Locked amount; on the screen that opens, you can see open orders, staked, and in-transfer amounts separately.
Note: When you use the All option from the quick selection buttons on the withdrawal screen, the network fee is automatically deducted and only the maximum withdrawable amount is entered
"Minimum withdrawal amount"
The amount you want to withdraw is below the minimum withdrawal amount set for the relevant asset. The minimum amount varies by asset and is displayed below the selected asset on the withdrawal screen. You can restart the operation by raising your amount equal to or above the minimum withdrawal amount.
"Withdrawal limit exceeded" or "Monthly withdrawal limit reached"
Stablecoin (such as USDT, USDC) withdrawals are restricted under legal regulations:
| Period | Limit |
|---|---|
| Daily | 6,000 USD equivalent |
| Monthly | 100,000 USD equivalent |
All stable assets share the same pool. Non-stable crypto assets (such as BTC, ETH, SOL) do not have daily or monthly withdrawal limits.
Note: You can wait for the daily limit to renew and withdraw the remaining amount the next day. Users whose monthly limit has been reached must wait for the new period to start
For limit details, you can view the Kripto çekme limitleri, ücretleri ve süreleri nelerdir? article.
"Waiting period in progress"
By MASAK regulation, a 72-hour waiting period applies for the first crypto withdrawal request, and a 48-hour waiting period applies after each subsequent purchase or deposit. Balances whose waiting period has not ended cannot be withdrawn.
On the withdrawal screen, your balance is shown separately as withdrawable and locked. When you tap the info icon next to the locked balance, you can see the remaining countdown. When the period ends, the locked amount is automatically transferred to your available balance and you can restart the withdrawal steps.
For details on the waiting period mechanism, you can view the 72 ve 48 saat bekleme süreleri nedir? article.
"Withdrawals are disabled"
The network of the relevant crypto asset has been temporarily disabled due to maintenance, an update, or technical reasons. This may be caused by the blockchain network rather than Paribu.
You can perform your withdrawal when the network is reopened. If your asset is supported on multiple networks, you can complete your operation by selecting an alternative open network on the withdrawal screen; however, make sure the recipient address supports the network you select.
"The address you entered does not match the selected network"
The format of the wallet address you are withdrawing to does not match the network you selected. Each blockchain network uses a different address format; the address and network must be compatible.
Check your deposit address and the selected network on the recipient platform. You must select the same network on Paribu's withdrawal screen as the network on which the recipient address was created.
Warning: Selecting the wrong network may cause asset loss. When you receive an address format mismatch warning, recheck the network and address before sending
48-hour block after password or email change
When you change the password or email address of your account, crypto asset withdrawal is suspended for 48 hours as a security measure. This restriction is applied to prevent your assets from being moved quickly in case of unauthorised access to your account.
When the 48-hour period ends, the restriction is automatically removed; you do not need to take any action. During this period, you can continue with your in-Paribu trading and internal transfer operations.
If you missed the confirmation email
A confirmation link is sent to the email address registered to your account during a crypto withdrawal. This link is valid for 2 hours; if it is not confirmed within this period, the withdrawal is not completed. If the email did not arrive or the period has expired, you can review the solution steps in the Kripto çekme onay e-postası sorunları article.
What can I do if the issue persists?
If none of the reasons above fits your situation or the error continues, start a live support chat through Paribu Support and create a request. To allow your request to be resolved quickly, it is recommended to have a screenshot of the error message, the asset and amount you want to withdraw, the recipient address, and the selected network ready.
Frequently asked questions
Will my balance decrease in a withdrawal that could not be completed?
No. When the withdrawal could not be completed or the confirmation period expires, the relevant amount returns to your available balance; no deduction is made.
How can I check my stablecoin withdrawal limit?
When you select a stablecoin on the withdrawal screen, your remaining daily and monthly limit is displayed on the screen. All stable assets (USDT, USDC, etc.) share the same limit pool; withdrawals from different stablecoins during the day affect the total limit.
When does the network closed warning end?
Network shutdowns depend on maintenance, updates, or blockchain-related technical issues; the duration cannot be predetermined. If your asset is supported on multiple networks, you can complete your operation by selecting an alternative open network.
How can I check the address-network mismatch?
When creating the deposit address on the recipient platform (or wallet), note the network you selected. Select the same network on Paribu's withdrawal screen. For example, if the recipient address was created on the ERC-20 network, you must also select ERC-20 on Paribu.
Related articles
- How to make a crypto asset withdrawal — Crypto asset withdrawal steps
- What are the crypto withdrawal limits, fees, and times? — Crypto withdrawal limits, fees, and times
- What are the 72 and 48 hour waiting periods? — Withdrawal waiting periods
- Crypto withdrawal confirmation email issues — Withdrawal confirmation email issues
- Why is my balance not visible? — Balance visibility issues
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Paribu