Crypto withdrawal confirmation email issues
An email confirmation may be requested for crypto withdrawals for security reasons. If the confirmation email has not arrived or its time has expired, you can proceed with the steps below.
Why did the crypto withdrawal confirmation email not arrive?
When you create a crypto withdrawal request, a confirmation link is sent to the email address registered to your account and you need to confirm the transaction within 2 hours. If the email is not arriving, first check your spam and junk folders and make sure the address is correct and reachable. If the confirmation is not given within the time, the transaction is canceled and the amount returns to your available balance.
How does the confirmation email work?
After your withdrawal request is created, you see the title Confirm your {asset} withdrawal request on the screen with this description: "Please confirm the transaction within 2 hours via the email we sent to your email address."
The screen also reminds you: "If you do not confirm within this time, the transaction will be canceled. The transaction amount will be returned to your available balance."
Note: Until the confirmation is given, the withdrawal amount stays blocked in your balance; when the transaction is canceled, the amount returns to your available balance
What can I do if the confirmation email did not arrive?
Apply the following checks in order:
- Check the spam and junk folders — the confirmation email may have landed in these folders
- Verify your email address — make sure the address registered to your account is current. You can check it from the Personal information screen
- Wait a few minutes — email delivery can be delayed briefly
- Check from a different device — a filter or a rule may be defined in your email app
If the email still does not arrive, you can wait for the withdrawal request to expire and start the transaction again.
What can I do if the confirmation time expired?
If 2 hours pass without the confirmation being given, the transaction is canceled and the amount returns to your available balance. In this case you can start the withdrawal from the beginning; a new confirmation email is sent to you.
In the transaction list you see the notification "Your {asset} withdrawal request has been canceled" for the canceled request.
If you cannot access your registered email address
If you have lost access to the email address registered to your account, you cannot give the confirmation. In this case you first need to update your email address — for the steps, view the How can I change my email address? article.
Warning: After an email address change, crypto asset withdrawals cannot be made for 48 hours for your security. You need to plan your withdrawal according to this period
What can I do if the issue persists?
If you still cannot receive the confirmation email despite applying the steps above, you can start the live support chat through Paribu Support. To allow your request to be resolved quickly, it is recommended to have the withdrawal date, the asset, the amount, and the email address registered to your account ready.
Frequently asked questions
I deleted the confirmation email by mistake, can I get a new one?
A new email is not sent for the same request. When the request expires, the transaction is canceled; when you start the withdrawal again, a new confirmation email is sent.
How long is the confirmation time?
You have 2 hours for the confirmation. If the confirmation is not given within this time, the transaction is canceled.
What happens to the withdrawal amount I did not confirm?
When the transaction is canceled, the amount returns to your available balance.
Does a confirmation email arrive for every withdrawal?
Email confirmation is requested in certain situations for security reasons. If a confirmation is requested, it is clearly stated on the screen.
Can I open the confirmation link on another device?
You can open the confirmation link on any device from which you can access your email.
Related articles
- How to make a crypto asset withdrawal — Crypto withdrawal steps
- Crypto withdrawal could not be completed — Reasons a withdrawal is not completed
- How can I change my email address? — Updating the email address
- Why is my balance not visible? — The blocked balance split
Author:
Paribu