SMS authentication code not received
On Paribu, a one-time SMS authentication code is sent to the phone number registered to your account during login, 2FA setup, and operations that require security. If you cannot receive this code, signal status, SIM card settings, or carrier filters may be the cause.
Why is my SMS authentication code not arriving?
If your Paribu SMS authentication code does not arrive, check your phone's signal status, review your SMS filtering settings, and request a new code via the Resend option. If you are abroad, make sure your line has international roaming enabled.
If you are in Türkiye
If you are in Türkiye and cannot receive the SMS code, apply the following checks in order:
- Check signal status: Make sure your phone has sufficient signal strength. SMS may arrive with a delay in indoor or weak signal areas
- Verify your phone number: Confirm that the phone number registered to your Paribu account is current and accessible
- Check SMS filtering settings: If SMS filtering, blocking, or spam protection is enabled on your phone or SIM card, Paribu codes may have been filtered. Check the blocked or spam folder among incoming messages
- Use the Resend option: When the 120-second countdown ends on the verification screen, you can tap Resend to request a new code
- If you have made consecutive failed attempts: A short waiting period may be applied for security reasons after multiple failed login attempts. Wait 10 minutes and try again
Temporary technical issues at your carrier may also affect SMS delivery. If the steps above do not resolve the issue, wait a few minutes and try again. You can find which sender numbers Paribu authentication codes are delivered from in the frequently asked questions section.
If you are abroad
If you are abroad and cannot receive the SMS code, check whether your line has international roaming enabled. If roaming is off, you cannot receive SMS abroad.
- Contact your GSM carrier: Confirm that the roaming service is active and that SMS reception is included
- If you are using a local SIM: If the number registered to your Paribu account is your line in Türkiye and you do not have that line with you, you cannot receive an SMS code. In this case, contact Paribu Support
Note: During long stays abroad, you can reduce dependence on SMS by enabling 2-step authentication (2FA). After 2FA setup, a Google Authenticator code is used instead of SMS for login and security operations
Can I use a different authentication method instead of SMS?
Security authentication on Paribu follows a tiered order. If 2-step authentication (2FA) or a passkey is enabled, these methods are used instead of SMS for most operations:
- Passkey — used as the priority method when enabled
- 2-step authentication (2FA) — a Google Authenticator code is requested if there is no passkey
- SMS + email — if neither passkey nor 2FA is enabled, SMS and email authentication are applied together
To reduce dependence on SMS codes, you can review the 2 adımlı kimlik doğrulama (2FA) nasıl kurulur? or Geçiş anahtarı (Passkey) nedir? articles for alternative methods.
What can I do if the issue persists?
If you still cannot receive an SMS code despite applying the steps above, start a live support chat through Paribu Support and report your situation. To allow your request to be resolved quickly, it is recommended to share your registered phone number, your GSM carrier, and, if abroad, the country you are in.
Frequently asked questions
Which numbers do Paribu SMS messages come from?
Paribu SMS authentication codes are sent from the sender codes B002, B016, B021, and B040. Messages from numbers other than these that ask for a Paribu authentication code may be fraudulent.
How long until I can use the Resend option?
A 120-second countdown starts after the first code is sent on the verification screen. You cannot request a new code before this period ends. When the countdown is complete, the Resend option becomes active.
Why is the SMS code requested when 2FA is set up?
During 2FA setup, an SMS code is requested in the first authentication step for security purposes. After 2FA is set up, a Google Authenticator code is used instead of SMS for login and security operations. SMS may also be requested as additional authentication for some exceptional security operations.
I have a phone number outside +90, can I receive SMS?
You can register on Paribu with different country codes during account creation, and SMS is sent to that number. However, financial transactions can only be performed on accounts created with a +90 Türkiye phone number.
Related articles
- How to set up two-factor authentication (2FA) — Setting up 2FA authentication
- How to resolve two-factor authentication (2FA) issues — Resolving 2FA issues
- What is a passkey? — What a passkey is
- How to protect against phishing and fraud — Protecting against phishing and fraud
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Paribu