How can I change my phone number?
You can change the phone number registered to your Paribu account from within the app. The change goes through verification code and identity verification steps; your request is then taken under review. After the change, crypto asset withdrawals cannot be made for 48 hours.
How can I change my phone number?
A phone number change is started from the Personal information screen and always requires identity verification: you enter your new number and confirm the verification code, and then your identity is confirmed with your ID card and your face verification. When you complete the verification, your request is taken under review — the number is updated after the review is approved and the result is reported to you.
Steps for the change
- Tap the menu (≡) icon at the top left of the screen to reach the Account section
- Follow Account and settings → Personal information and tap the edit icon on the phone row
- On the Change mobile number screen that opens, enter your new number
- Enter the verification code — the screen title becomes Verify your phone number
- You are directed to the identity verification step: scan your ID card, complete the chip reading, and do the face verification
- On the result screen you see the title Your request is under review: "Our team will review your request and notify you."
Warning: Completing the verification does not mean your number has changed immediately. The request is taken under review and the result is reported to you
What is requested at the identity verification step?
The identity verification step proceeds under two headings: Verify your identity details and Complete face verification. Your ID card is scanned with the camera, its chip is read, and then the face verification is done. You are not asked to upload documents such as a selfie, a residence certificate, or a receipt.
The results you may come across during the verification:
| What you see on the screen | What it means |
|---|---|
| Your request is under review | The verification is complete and your request is being reviewed |
| Verification could not be completed | The identity verification did not conclude; you can start the process again |
| Time expired | The time for the process was exceeded; try again with Start over |
| Something went wrong | A technical issue occurred; use the Try again button |
For issues you experience at the identity verification steps you can view the KYC could not be completed article.
I changed my operator or SIM card, what do I need to do?
As long as your number stays the same, you do not need to do anything on your account. If you ported your number to another operator or renewed your SIM card, the number registered to your account remains valid and verification codes continue to arrive at the same number.
If your SIM card is new and the codes are not arriving, you can follow the steps in the SMS authentication code not received article.
What should I do if I cannot access my phone number?
If you have lost access to your registered number — the number has changed, the line has been closed, or your SIM card has been lost — there is a recovery flow that runs without signing in.
Use the I cannot access my contact information link on the password reset screen. On the screen that opens, answer the What are you unable to access? question with Phone number and you are directed to identity verification.
In this flow your identity is verified first, then a code is sent to the registered channel you can access in order to confirm that you own the account, and then you enter your new number and confirm the code that arrives there.
Warning: At the end of this flow the number does not change immediately either. You see the title Your request is under review on the screen; the change is applied after the review is approved
If you have lost access to both your phone and your email address, you need to start the live support chat through Paribu Support.
Which restrictions apply after the change?
The warning on the screen says the following: "After changing your mobile number, crypto asset withdrawals will be disabled for 48 hours for your security."
Warning: The 48-hour restriction covers crypto asset withdrawals only; no restriction is applied to TRY withdrawals and trading
If you have a pending request
You cannot create a new request while you have a change request in progress. In this case you see the title You have a pending request with the warning "You already have a change request in progress. You can try again once it is completed."
Frequently asked questions
I ported my number but the number stayed the same, do I need to update my account?
No. If your number has not changed, you do not need to do anything on your account.
Can I enter the same number as my current one?
No. The new number cannot be the same as your current number; in that case you get the Same phone number warning.
How long does a phone number change take?
The verification steps are completed in a few minutes, but your request is then taken under review. The review time varies by request and the result is reported to you.
Are my two-step verification settings affected when I change my number?
The codes sent to your phone are sent to the updated number. Your device-based verification methods, such as an authenticator app or a passkey, are not affected by the change.
Can I make the change with a number from outside Türkiye?
Financial transactions can only be used on accounts created with a Türkiye phone number. If you are planning to move to a number from outside Türkiye, it is recommended to contact Paribu Support first and clarify your situation.
Related articles
- How can I change my email address? — The email address update process
- SMS authentication code not received — Reasons a verification code does not arrive
- Cannot log in — Resolving sign-in issues
- KYC could not be completed — Identity verification issues
Author:
Paribu