How can I change my name?
The name registered to your Paribu account is tied to the official identity document submitted during account verification, and therefore cannot be updated directly within the app. If an update is required due to a court order, change in marital status, or information entered incorrectly during account verification, the change is completed via a request process handled through Paribu Support.
How can I change my name?
On Paribu, the name change is made via a support request supported by different documents depending on the reason for the change. For information that has changed due to a court order or marital status, a population register sample and identity verification documents are required; information entered incorrectly during the account verification stage is generally updated automatically when the verification process is completed.
In which cases can the name be updated?
The name can be updated, provided it matches your official identity document, in the following cases:
- Change by court order: When the first name, surname, or both are changed by court order, you can apply with a population register sample
- Change in marital status: Updated when the surname changes due to marriage or divorce
- Incorrect entry during account verification: When the first name or surname is mistyped while creating an account, the information is updated according to the identity document when the verification process is completed
If account verification has not yet been completed or you encountered an error at the start of the process, first try to complete the verification steps. If you continue to receive errors during verification, you can reach out to Paribu Support to create a request.
What documents are required for a change due to court order or marital status?
To update your first name or surname due to a court order or change in marital status, you need to send the following documents along with your support request:
- A selfie photo of you holding a piece of paper with the current date and Paribu written on it
- A population register sample obtained via the e-Devlet Portal using the Submit to institution option, prepared to be submitted to Paribu Kripto Varlık Alım Satım Platformu A.Ş.
- If you have previously made a TRY deposit or withdrawal on Paribu, the bank receipt for the relevant transaction
Note: The population register sample is the basic document showing that the change has been officially recorded. A version obtained for submission to another institution is not valid; it must be submitted on behalf of Paribu via e-Devlet.
How is a name entered incorrectly during account verification corrected?
Even if you have entered your first name or surname incorrectly while creating an account, when you complete the account verification steps, your information is automatically matched and updated according to your identity document. What you need to do is complete the verification process fully. For details on this process, see the how to verify my Paribu account article.
If your information has not been updated even though you have completed the verification process, or if you continue to receive errors during verification, it is recommended to have the following documents ready when creating a request:
- Screenshot of the error received on the account verification screen
- Screenshot taken after completing the account approval form
- Front and back photos of your Turkish ID card
How can I create a support request?
You can submit your change request by starting the live chat via Paribu Support. To resolve your request quickly, prepare the documents listed above before starting the chat, and clearly state the reason for your change (court order, marital status change, or incorrect entry during account verification).
Warning: On Paribu, the name must exactly match the official identity document submitted during account verification. A name update that does not match your identity document will not be accepted; make sure your documents are current and legible.
Frequently asked questions
Why can I not change my name through the app?
The name is tied to the official identity document submitted during the account verification process. For this reason, changes require identity verification and can only be updated through a request process handled by Paribu Support. This control ensures that your account remains registered in your name and prevents possible identity confusion.
I only want to change my surname; is there a different process?
No. Even if only your surname has changed due to marital status change or court order, the process is the same: you can create a request via Paribu Support with the population register sample, the selfie taken with the Paribu paper, and a bank receipt if available.
How can I obtain a population register sample?
The population register sample must be obtained via the e-Devlet Portal using the Submit to institution option on behalf of Paribu Kripto Varlık Alım Satım Platformu A.Ş.. Documents obtained in your own name or prepared for submission to another institution are not accepted.
How long does the name update take to complete?
The duration may vary depending on the completeness of the documents you submit and the support team's review workload. Since all documents are reviewed in detail for your security, the process may take a few business days. You can track updates throughout the process via the live chat.
Can I trade while a name change is in progress?
In most cases, your account features remain open; however, some steps requiring your identity information to be updated (for example, adding a new bank account or certain crypto transactions) may be limited during the review. You can get detailed information from the support team after creating your request.
Related articles
- How do I manage my profile and personal information? — Managing profile and personal info
- How do I verify my Paribu account? — KYC process and account verification steps
- How can I change my email address? — Changing your email address
- How can I change my phone number? — Changing your phone number
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Paribu