My TRY withdrawal request did not arrive at my bank account
If your TRY withdrawal request was created but the money has not reached your bank account, the most common reason is the withdrawal amount exceeding the FAST limit and the transaction being taken to the next business day. Your bank's working hours and the account type also affect the time.
Why did the TRY I withdrew not arrive at my bank account?
If your TRY withdrawal request was created, the amount is deducted from your available balance and the transaction enters the queue. If the amount exceeds the FAST limit, your withdrawal does not happen instantly; it is completed in the EFT window of the next business day. Besides this, your bank's working hours, the account type, and issues at the bank can also cause a delay.
Your withdrawal may have been queued for the next business day
Large TRY withdrawals do not happen instantly when they exceed the FAST limit. The app tells you this before the transaction:
- While you are typing the amount, this warning appears below the field: "This amount exceeds the FAST limit and may be completed on the next business day."
- When you tap the Withdraw TRY button, a confirmation screen titled Your withdrawal will be completed on the next business day opens: "Because the amount you entered exceeds the FAST limit, your withdrawal will be processed on {date}." You complete the transaction with the Confirm and continue button
If you gave this confirmation, it means your withdrawal has been queued. In the transaction list you see this notification: "Your {amount} TRY withdrawal will be processed on {date}." In the transaction detail there is the Processing date row and this information: "Because your withdrawal amount exceeds the FAST limit, your transaction will be completed in the next EFT window."
Note: A queued withdrawal has not failed; the transaction is completed on the stated date. The transaction status stays pending until then
Bank and time conditions
How long the withdrawal takes to reach your account depends on the method you use and on your bank:
- Transfers within the FAST transaction limits happen 24/7
- EFT transactions made outside working hours happen on the next business day
- TRY withdrawals to Akbank, Ziraat Bankası, Vakıfbank, Fibabanka, Yapı Kredi Bankası, İş Bankası, and Türkiye Finans Bankası accounts registered in your name happen 24/7
Possible reasons for a delay
- The amount exceeded the FAST limit: Your withdrawal has been taken to the EFT window of the next business day
- Weekend or public holiday: EFT transactions are only completed on business days
- The request was placed after 23:00: Because of end-of-day processing in bank systems, TRY withdrawal requests placed after 23:00 may be delayed for a short while; your withdrawal is completed shortly
- The account type is not suitable: A withdrawal can only be made to individual checking Turkish lira accounts registered in your name. Amounts sent to a time deposit or foreign currency account do not reach your account and are refunded — for details you can look at the I withdrew TRY to a time/foreign currency account article
- A temporary issue at the bank: If withdrawals to the bank you selected have been stopped temporarily, you get the Transactions are temporarily unavailable. warning during the transaction: "This transaction is temporarily unavailable due to issues with the selected bank. You can withdraw TRY to a different bank account or try again with this bank later."
How do I follow the withdrawal status?
You can see the status of your withdrawal request from the Transactions screen. In the transaction detail you see one of the following notifications:
| Notification | What it means |
|---|---|
| Your {amount} TRY withdrawal will be processed on {date} | The withdrawal has been queued and will be completed on the stated date |
| Your withdrawal is being processed | The withdrawal is being processed |
| Assets withdrawn from your wallet | The withdrawal is complete and the amount has been sent to the bank |
| Your withdrawal has been canceled | The withdrawal was canceled and the amount returned to your balance |
What should you do if you need support?
If the withdrawal status appears as completed but the money has not reached your bank account, it is recommended to speak to your bank first; the amount has been sent to the bank. If the issue persists, you can start the live support chat through Paribu Support. To allow your request to be resolved quickly, it is recommended to have the withdrawal date, the amount, and the IBAN of your recipient bank account ready.
Frequently asked questions
How long does my TRY withdrawal request take to reach my account?
Withdrawals within the FAST limits are completed quickly, 24/7. If the amount exceeds the FAST limit, the withdrawal is processed in the EFT window of the next business day.
Why did the withdrawal request I placed late at night not reach my account?
Because of end-of-day processing in bank systems, TRY withdrawal requests placed after 23:00 may be delayed for a short while. This is not an error; your withdrawal is completed shortly and you do not need to create the request again.
How much is the FAST limit?
The FAST upper limit per transaction is ₺300,000 today. The limit can be updated from time to time and a fixed amount is not shown in the app; if your amount exceeds the limit, a warning and a confirmation screen appear before the transaction.
Can I cancel my withdrawal request?
You can cancel withdrawal orders that have not been carried out yet. In case of a cancellation, the relevant amount is reflected back in your available balance.
Is there a fee for a withdrawal?
No. TRY withdrawals are free of charge.
What is the minimum withdrawal amount?
The minimum withdrawal amount is 10 TRY. When you enter a lower amount, you get the "Minimum withdrawal amount is 10.00 TRY" warning.
Related articles
- How to withdraw Turkish lira (TRY) — TRY withdrawal steps
- TRY withdrawal could not be completed — Reasons a withdrawal request is not created
- I withdrew TRY to a time/foreign currency account — Unsuitable account types
- What are TRY deposit and withdrawal limits and processing times? — Limit and time information
Author:
Paribu