Article

Why was my order not filled?

June 24, 2026

An order you place on Paribu may not be filled immediately depending on the order type you select and market conditions. The most common reasons are the limit price not reaching the market price or the conditional order not reaching the trigger level. You can check the status of your order from the Open orders list.

Why was my order not filled?

On Paribu, an order remains as an open order while waiting if its order type condition is not met by the market. With a limit order, the market needs to reach the price you set; with a conditional order, the trigger price needs to occur. When these conditions are not met, the order is not filled; pending orders can always be tracked and cancelled from the Open orders list.

Where can I check my open orders?

You can reach your open orders in two different ways in the app; your choice changes based on the scope you want to see.

Transactions icon > Pending: When you tap the Transactions icon at the top of the screen and select the Pending tab, your open orders and pending transfers across all pairs appear in a single list
Buy/Sell > Open orders: The Open orders tab in the standard or advanced view lists only the selected pair by default; if you remove the Show only this market option, you see open orders across all pairs

The list shows the type of each order, amount, the price you set, and the fill percentage. For partially filled orders, the fill percentage (e.g. 60%) shows how much of the order has been processed.

Reasons orders are not filled by order type

Each order type has a different fill condition. To understand why your order is waiting, first check which order type you placed.

Limit order: price level not reached

In a limit order, the order waits as an open order until the buy or sell price you set is met by the market. For a buy order to be filled, the market price needs to drop below the limit you set; for a sell order, it needs to rise above it.

The order remains pending while the market price has not reached this level. If you want to trade instantly instead of waiting, you can cancel the order and start a new transaction with a market order, or update the limit price to a level closer to the market.

Conditional order: trigger price not reached

A conditional order is activated when the market reaches the condition (trigger) price you set. Until the condition price is reached, it does not appear in the order book and continues to wait as an open order. The moment the condition price is reached, an order is created at the limit price you set; if the limit price is not met by the market, the created order may also wait as an open order.

If the condition level has not yet been crossed by the market, the order continues to wait. If market conditions have changed, you may consider updating the condition price or cancelling the order.

Market order: always filled instantly

A market order is the order type that is filled instantly at the best market price; it does not wait as an open order. If you placed a market order but your balance or position has not been updated, the transaction may have been completed and shown as Completed in the list. Check the status from the transaction history.

How to read order statuses

Each order on Paribu carries a status label that helps you understand which stage it is in:

Pending: The order is open; the trigger or matching condition has not yet been met
Completed: The entire order has been filled
Cancelled: Cancelled by you or the system
Awaiting your confirmation: Your confirmation is awaited for transfers requiring counterparty confirmation (e.g. internal transfer)
Awaiting counterparty confirmation: Confirmation from the counterparty user is awaited

The status remains Pending for a partially filled limit order; the fill percentage in the list shows what proportion of the order has been filled. The filled portion is reflected in your balance, and the remaining portion waits as an open order.

Can I cancel my order?

Yes. You can cancel your open orders individually or in bulk. Cancellation is instant; no separate confirmation screen opens for individual cancellation.

Single cancellation: Tap the cancel icon or button on the right of the open order row
Bulk cancellation: Cancel multiple orders at once with the Cancel all orders option

The scope of bulk cancellation changes depending on the screen you accessed it from: bulk cancellation made from Transactions > Pending covers orders across all pairs; bulk cancellation made from Buy/Sell > Open orders covers only orders in the selected pair.

Note: A confirmation dialog opens for bulk cancellation ("Are you sure you want to cancel all your orders?"). For single cancellation, this dialog does not open and the action is performed immediately

After the cancellation, the locked balance is usually released instantly, but short delays may occur during heavy market periods.

Warning: If the balance is not updated, refresh the screen first; if the issue persists, contact Paribu Support

Frequently asked questions

How long does my open order stay pending?

Limit and conditional orders continue to wait as open orders until the market condition is met or you cancel them; there is no time limit.

My limit price was reached but my order was not filled, why?

In a limit order, the market price reaching the level you set is not a guarantee of matching. Orders ahead of you at the same price level may need to be filled first. If there are no sufficient counter-orders in the market, the order continues to wait or is partially filled.

My order was partially filled, what does it mean?

In a limit order, as much as is available in the market is filled, and the remaining portion continues to wait as an open order. The fill percentage shows how much of the order has been processed. You can cancel the remaining portion at any time or complete it with a new order.

I cancelled my order but my available balance was not updated, what can I do?

Balance updates are usually instant; however, they may be delayed by a few seconds during heavy market periods. Pull down to refresh the screen or close and reopen the app. If the issue persists, you can start a live support chat through Paribu Support.