Article

I deposited TRY via credit card

April 14, 2026

TRY transfers made by credit card cannot be matched to your Paribu account because they do not contain IBAN information, and they are automatically refunded to your credit card. The correct method is to transfer via FAST, EFT, or wire transfer from a checking TRY account registered in your name.

Why was the TRY I deposited by credit card not credited to my account?

TRY transfers made by credit card do not match Paribu's TRY deposit system because they arrive without IBAN information, and they are refunded to your credit card. TRY deposit operations can only be made via FAST, EFT, or wire transfer methods from checking TRY bank accounts registered in your name. Banks usually complete the refund within 24 hours; the refund time may vary based on the sender bank.

How long does the refund take to reflect on my credit card?

The refund process is entirely managed by the bank that your credit card is linked to. In most cases, the refund is reflected on your credit card within 24 hours; however, the reflection time may vary based on the bank.

Note: Refunds made to credit cards are reflected in your statement as a negative amount or credit line. You can get the most up-to-date information about the reflection time of the refund amount on your account from your sender bank

After the refund amount is reflected on your credit card, you need to use a checking TRY account registered in your name to deposit to Paribu.

What is the correct deposit method?

To deposit TRY to your Paribu account, you must make a FAST, EFT, or wire transfer from a checking TRY bank account registered in your name. During the transfer, "Paribu Kripto Varlık Alım Satım Platformu A.Ş." must be written in the recipient name section.

Warning: TRY transfers made via credit card, ATM (with or without a card), bank branch counter, company accounts, joint bank accounts, or accounts belonging to others are not accepted and are refunded. Only transfers made via IBAN from a checking TRY bank account registered in your name are reflected in your Paribu account

What should you do if you need support?

If the amount has not been reflected on your credit card despite the reasonable time specified for the refund, we first recommend contacting your sender bank. If the issue persists, you can start a live support chat through Paribu Support to contact us. To allow your request to be resolved quickly, it is recommended to have the transaction date and time, deposit amount, the bank information your credit card is linked to, and your receipt ready.

Frequently asked questions

Why can I not deposit TRY by credit card?

Transfers made by credit card cannot be matched with Paribu's TRY deposit system because they do not contain IBAN information. For this reason, all deposits made by this method are automatically taken into the refund process.

How long does the refund take to reflect on my credit card?

Banks usually complete the refund within 24 hours; however, the reflection time may vary based on the sender bank. For the most up-to-date information, you can contact the bank your credit card is linked to.

Do I need to create a request to Paribu for the refund?

No, TRY transfers made by credit card are automatically taken into the refund process; you do not need to take any action. You can only create a request via the live support chat if the amount has not been reflected on your credit card despite a reasonable time having passed.

Can I deposit the refunded amount again?

Yes, but this time you need to make a FAST, EFT, or wire transfer from a checking TRY bank account registered in your name. Make sure to write "Paribu Kripto Varlık Alım Satım Platformu A.Ş." in the recipient name section.

Can I deposit TRY with a debit card?

Since the debit card is linked to your IBAN, FAST, EFT, and wire transfer operations made through your bank's internet or mobile banking are accepted. Only transfers made directly as a payment/purchase operation through the card are not accepted.