I deposited TRY but my money was sent back
The Turkish lira amount you tried to deposit to your Paribu account is automatically refunded to your sender account when it cannot be matched by the bank. The refund time and reasons vary based on the transfer method you used and the sender account information.
Why was my TRY deposit refunded?
Transfers in which "Paribu Kripto Varlık Alım Satım Platformu A.Ş." is not written in the recipient name section of the TRY deposit operation cannot be matched by the bank and are refunded to your sender account. In addition, deposits made via non-accepted transfer methods (ATM, credit card, bank branch) and deposits from accounts not belonging to you are also automatically taken into the refund process.
Possible refund reasons
The most common reasons for the refund operation and related solution articles:
- If the recipient name was missing or incorrectly written: If "Paribu Kripto Varlık Alım Satım Platformu A.Ş." was not written in the recipient name section, the transfer does not match and is refunded to the sender account
- If you deposited via ATM: All deposit operations made via ATM with or without a card are not accepted. For details, view the ATM üzerinden Türk lirası (TL) yatırdım article
- If you used a credit card: Transfers made by credit card are not accepted. For details, view the Kredi kartı ile Türk lirası (TL) yatırdım article
- If you sent from a bank branch counter: Cash transfers via the branch are not accepted and are refunded
- If you sent from an account belonging to another person, joint, or company account: Deposits can only be made from a checking TRY account registered in your name. For details, view the Ortak/başkasına ait hesaptan Türk lirası (TL) yatırdım article
How long does the refund take to reach my sender account?
The refund process is entirely managed by the sender bank. The bank reflects the non-matching transfer back to your sender account within a short time; however, the reflection time may vary based on the bank's transaction speed and transfer method.
Note: When the refund amount is reflected in your sender bank account, you do not need to take any action. Refunds made outside bank working hours or on weekends may be processed on the next business day
After your refund amount is reflected in your account, if you want to deposit to Paribu again, you can renew the transfer by paying attention to the recipient name and account ownership rules this time.
What should you do if you need support?
If the amount has not been reflected in your sender account despite the reasonable time specified for the refund, you can start a live support chat through Paribu Support to contact us. To allow your request to be resolved quickly, it is recommended to have the transaction date and time, deposit amount, sender and recipient bank information, and your receipt ready.
Warning: During deposit, "Paribu Kripto Varlık Alım Satım Platformu A.Ş." must be written in the recipient name section. A missing or incorrect recipient name causes the transfer not to match and to be refunded. TRY deposits can only be made from a checking TRY account registered in your name; transfers from company, joint, or accounts belonging to others are refunded
Frequently asked questions
How long does the refund take to reach my sender account?
The refund time depends entirely on the sender bank's transaction speed. In most cases, it is completed within a short time; refunds made outside bank working hours or on weekends may be reflected on the next business day.
Do I need to create a request to Paribu for the refund operation?
No, non-matching TRY deposits are automatically refunded to your sender bank account; you do not need to take any action. You can only create a request via the live support chat if the amount has not been reflected despite a reasonable time having passed.
What can I do if the refund does not arrive?
We first recommend contacting your sender bank; the refund is processed by the bank, not by Paribu. If the issue persists, you can start a live support chat through Paribu Support with the transaction date and time, amount, sender-recipient bank information, and receipt.
Can I deposit the refunded amount again?
Yes, after the refund amount is reflected in your sender account, you can deposit to Paribu again. Make sure to write "Paribu Kripto Varlık Alım Satım Platformu A.Ş." in the recipient name section in your new transfer and use only a checking TRY account registered in your name.
Is sharing a receipt mandatory?
When you create a request via the live support chat, a receipt or transaction screenshot is required to be able to track the transfer. It is not possible to verify the status of the refund process without a receipt.
Related articles
- How to deposit Turkish lira (TRY) — Turkish lira deposit steps
- I deposited TRY but it is not visible in my account — Missing TRY deposit
- I deposited TRY via ATM — TRY deposit via ATM issue
- I deposited TRY via credit card — TRY deposit via credit card issue
- I deposited TRY from a joint account / account belonging to another person — TRY deposit from another person's account
Author:
Paribu