Article

Cannot create a passkey

June 24, 2026

A passkey is an authentication method that lets you log in to your Paribu account securely and quickly without entering a password or SMS code. If you receive an error during creation, the most common reasons are device compatibility or an existing passkey already defined.

I cannot create a passkey, what should I do?

A passkey creation error usually results from an existing passkey already defined for your device, your device not supporting passkeys, or a temporary technical issue. Only one passkey can be created per device; deleting the existing key and creating it again resolves most issues.

"You already have a passkey for this device" error

On Paribu, only one passkey can be defined per device. If you previously created a passkey on the same device, the message "Passkey could not be added — You already have a passkey for this device" is displayed when you try to add a second one.

Here is what to do in this case:

If you want to use the existing key: No additional action is needed; your existing passkey is automatically used during login
If you want to renew the existing key: You can delete the existing passkey from the security settings and create a new one. To delete it, go to My account > Account and settings > Security settings > Passkey management, select the relevant device, and use the Remove option

Note: Removing one passkey does not affect your passkeys on other devices. Each device's key is independent

General creation error

The message "Passkey could not be created. Please try again" is shown when a technical issue occurs during device verification. This error is usually temporary and can be resolved with the following steps:

Close and reopen the Paribu app
Check your device's operating system updates and update if available
Make sure your device has a screen lock (PIN, pattern, biometric) defined — a screen lock is required for passkey creation
Try again

If the issue persists, you can try creating a passkey on a different device.

Device compatibility

Your device must support passkey technology to create a passkey. General requirements:

iOS: iOS 16 and above, iCloud Keychain enabled
Android: Android 9 and above, Google Password Manager or a compatible credential manager enabled
Screen lock: PIN, pattern, or biometric (Face ID / fingerprint) must be defined on the device

If your device does not meet these requirements, you can consider 2-step authentication (2FA) or biometric authentication as alternatives to a passkey.

Note: Creating a passkey is not mandatory. When passkey is not enabled, Paribu uses 2FA or SMS + email methods for security authentication

Renaming or deleting a passkey

You can manage the passkeys you create from My account > Account and settings > Security settings > Passkey management. On this screen:

You can see your existing passkeys in the device list
You can rename a key by selecting it (3-40 characters)
You can delete the key with the Remove option

What can I do if the issue persists?

If you cannot create a passkey despite applying the steps above, start a live support chat through Paribu Support and share your device model, operating system version, and the error message you received.

Frequently asked questions

Can I create a passkey on multiple devices?

Yes. A separate passkey can be defined for each device; however, only one key exists per device. You can create separate passkeys on different devices (phone, tablet, computer).

I deleted my passkey, how do I log in to my account?

When you delete a passkey, Paribu falls back to the next authentication method: a Google Authenticator code if 2FA is enabled, or SMS + email authentication otherwise. You do not lose access to your account.

I cannot log in with my passkey, what should I do?

When passkey login fails, Paribu automatically redirects you to an alternative authentication method (2FA or SMS + email). If your passkey is not working properly, try deleting the existing key from the security settings and creating it again.