Article

I deposited TRY via ATM

April 14, 2026

TRY transfers made to Paribu via ATM, regardless of whether they are with or without a card, are not accepted because the sender account information cannot be verified, and they are refunded to your sender account. The correct method is to make a FAST, EFT, or wire transfer through internet banking or the mobile app from your individual checking TRY account registered in your name.

Why was the TRY I deposited via ATM not credited to my account?

For user security and legal obligations, Paribu requires that the sender account holder match the Paribu account holder in TRY deposit operations. All deposit operations made via ATM, with or without a card, are not accepted because the sender information cannot be verified, and they are refunded to your sender account.

How long does the refund take to reach my sender account?

The refund process is entirely managed by the sender bank. In most cases, the refund is reflected in your sender account within a short time; however, the time may vary based on the bank's transaction speed.

Note: The refund operation is performed entirely by the bank. When the refund amount is reflected in your account, you do not need to take any action; you can get the most up-to-date information about the time from your sender bank

What is the correct deposit method?

To deposit TRY to your Paribu account, you must make a FAST, EFT, or wire transfer through your bank's internet banking or mobile app from your individual checking TRY account registered in your name. During the transfer, "Paribu Kripto Varlık Alım Satım Platformu A.Ş." must be written in the recipient name section.

Warning: All deposit operations made via ATM (with or without a card), credit card, bank branch counter, company accounts, joint bank accounts, or accounts belonging to others are not accepted and are refunded. Only transfers made via IBAN through internet or mobile banking from a checking TRY bank account registered in your name are reflected in your Paribu account

What should you do if you need support?

If the amount has not been reflected in your sender account despite the reasonable time specified for the refund, we first recommend contacting your sender bank. If the issue persists, you can start a live support chat through Paribu Support to contact us. To allow your request to be resolved quickly, it is recommended to have the transaction date and time, deposit amount, sender bank information, and your receipt ready.

Frequently asked questions

Will deposits be rejected even if I make them with a card at the ATM?

No, all deposit operations made via ATM (with or without a card) are not accepted because the sender account information cannot be verified, and they are refunded to your sender account.

When will the TRY I deposited via ATM be refunded?

The refund time depends entirely on the sender bank's transaction speed. In most cases, it is completed within a short time; refunds made outside bank working hours or on weekends may be reflected on the next business day.

Do I need to create a request to Paribu for the refund?

No, TRY transfers made via ATM are automatically taken into the refund process; you do not need to take any action. You can only create a request via the live support chat if the amount has not been reflected in your sender account despite a reasonable time having passed.

How can I deposit TRY to Paribu?

You can make a FAST, EFT, or wire transfer through your bank's internet banking or mobile app from a checking TRY bank account registered in your name. Make sure to write "Paribu Kripto Varlık Alım Satım Platformu A.Ş." in the recipient name section.

What method can I use to deposit instead of an ATM?

You can transfer through your bank's internet banking, mobile app, or via internet/mobile channels rather than branches from a checking TRY account registered in your name. ATM and bank branch counter methods are not accepted.