I deposited TRY but it is not visible in my account

TRY deposit operations are reflected in your account at different times depending on the transfer method you use. In most cases, your balance is updated within a short time; however, if it is not visible, there may be a few possible reasons.

Why was the TRY I deposited not credited to my account?

Deposits made by FAST and wire transfer are reflected in your account within minutes, while deposits made by EFT are reflected during business hours. If your amount exceeds your bank's FAST transaction limit, the transfer is processed as an EFT and is subject to weekday business-hour rules; for this reason, large transfers may not be credited immediately outside business hours or on weekends. If your balance has not been updated despite the expected time having passed, the operation may have been rejected because the transfer does not match the recipient name or because the method you used (ATM, credit card, joint account) is not accepted.

Note: FAST and wire transfer operations are completed within minutes, while EFT operations are completed during weekday working hours. It may not be credited to your account before these times; please wait

Possible causes

The most common reasons your balance has not been updated and related solution articles:

• If you deposited via ATM: All deposit operations made via ATM with or without a card are not accepted. For details, view the ATM üzerinden Türk lirası (TL) yatırdım article
• If you used a credit card: Transfers made by credit card are not accepted. For details, view the Kredi kartı ile Türk lirası (TL) yatırdım article
• If you sent from an account belonging to another person or a joint account: Deposits can only be made from a checking TRY account registered in your name. For details, view the Ortak/başkasına ait hesaptan Türk lirası (TL) yatırdım article
• If the recipient name was missing or incorrectly written: If "Paribu Kripto Varlık Alım Satım Platformu A.Ş." was not written in the recipient name section, the transfer does not match and is refunded to the sender account. For details, view the Türk lirası (TL) yatırdım, param geri gönderilmiş article
• If your amount exceeded your bank's FAST limit: Transfers exceeding the FAST transaction limit are processed as EFT by your bank; in this case the transfer is completed only on business days and within business hours, and amounts sent outside business hours or on weekends are credited to your account on the next business day
• Temporary technical issue at the bank: The reflection time may be extended due to delays in the banks' infrastructure. In this case, waiting a short time is sufficient

How to create a support request

If none of the reasons above fit your situation or your balance still has not been updated despite a longer time than expected, you can create a request by starting a live support chat through Paribu Support. To allow your request to be resolved quickly, it is recommended to have the transaction date and time, deposit amount, sender and recipient bank information, and your receipt (or transaction screenshot) ready.

Note: You can also start a live support chat without logging in. In this case, your name, email, and mobile phone number are requested so that the support team can contact you; for users who are logged in, this information is taken automatically from your account

The correct recipient information and account ownership in TRY deposit operations are critically important for the smooth matching of the transfer.

Warning: During deposit, "Paribu Kripto Varlık Alım Satım Platformu A.Ş." must be written in the recipient name section. A missing or incorrect recipient name causes the transfer not to match and to be refunded. TRY deposits can only be made from a checking TRY account registered in your name; transfers from company, joint, or accounts belonging to others are refunded

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Frequently asked questions

I deposited via FAST, how long does it take to be credited to my account?

Transfers made via FAST are processed instantly 24/7 and are reflected in your Paribu account within minutes. However, if your amount exceeds your bank's FAST transaction limit, the transfer is processed as an EFT; in this case it is reflected only during weekday business hours, and amounts sent outside business hours or on weekends are credited on the next business day. If your balance has not been updated despite the waiting time having passed, you can create a request via the live support chat.

When does an EFT deposit occur?

EFT operations are processed during weekday working hours. EFT transfers made outside these hours or on weekends/public holidays are reflected in your account on the next business day.

Is sharing a receipt mandatory?

Yes, you need to share a receipt or transaction screenshot during the live support chat for the request to be processed. It is not possible to track your transfer without a receipt.

How long does it take for a non-matching transfer to be refunded?

Transfers that do not match due to recipient name mismatch or non-accepted methods are refunded to your sender bank account within a short time. The refund time may vary based on the sender bank's transaction speed.

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• How to deposit Turkish lira (TRY) — Turkish lira deposit steps
• What are TRY deposit and withdrawal limits and processing times? — TRY deposit and withdrawal limits and times
• I deposited TRY but my money was sent back — Returned TRY deposit