I deposited TRY but it is not visible in my account

If you sent TRY from your bank account to Paribu but the amount is not visible in your account, the reason is usually that the transfer method or the sending account does not meet the acceptance conditions. You can check the heading below that fits your situation.

Why did the TRY I deposited not reach my account?

TRY transfers sent to Paribu reach the account automatically after the sender information is checked. If the transfer was not made from an account registered in your name, if the recipient name was not written correctly, or if a method that is not accepted such as an ATM, a credit card, or a bank branch counter was used, the amount does not reach your account and is refunded. Amounts sent with EFT, on the other hand, are processed on the next business day outside bank working hours.

Check your transfer method and time first

• If you sent with FAST: Transfers that stay within the FAST transaction limits happen 24/7 and reach your account within minutes
• If you sent with EFT: EFT transactions made outside working hours happen on the next business day. If you sent on a weekend or a public holiday, you need to wait

Note: The amount you send is deposited to your account automatically by the system after the checks; you do not need to notify us separately

Possible reasons

The transfer was made from an account belonging to another person

Only transfers sent from accounts registered in your own name are accepted. Transfers made from accounts belonging to a different person are not accepted and are refunded. For details you can look at the I deposited TRY from a joint account / account belonging to another person article.

The recipient name was not written correctly

Transfers in which Paribu Kripto Varlık Alım Satım Platformu A.Ş. is not written in the recipient name section are refunded. While making the transfer, it is recommended to copy the recipient name from the TRY deposit screen in the app and use it.

A method that is not accepted was used

Amounts sent with the following methods do not reach your account:

• Transfers made via an ATM (with or without a card) — they are not accepted because it is not possible to confirm the sender information. Details: I deposited TRY via ATM
• Transfers made from a credit card — they are refunded. Details: I deposited TRY via credit card
• Transfers made from bank branch counters — they are refunded
• Transfers made from company accounts — they are refunded
• Transfers made from a joint bank account (used by more than one person) — they are refunded

There is a temporary issue at the banks

TRY deposits may have stopped temporarily because of an issue at the banks. In this case you see this warning in the app: "TRY deposits are currently unavailable due to banking issues. Please try again later."

There may be a restriction on your account

If your account's verification process is ongoing or its access has been restricted, the deposit is not completed. In this case you can check the steps in the My account is verified but I cannot transact article.

What is the correct deposit method?

You need to make the transfer from your own bank account with FAST or EFT/wire, using the information on the TRY deposit screen:

1. Open the TRY deposit screen from the Wallet tab in the bottom navigation
2. Select the Paribu bank account you will transfer to from the bank selector at the top of the screen
3. Tap the Recipient name row to copy the recipient name
4. Tap the IBAN row to copy the IBAN
5. Make the transfer with this information from an account registered in your own name

Warning: There is no minimum deposit amount, you can deposit any amount you want. However, it is mandatory that the transfer is made from an account registered in your own name and that the recipient name is written correctly

For the details of the steps you can look at the How to deposit Turkish lira (TRY) article.

How do I create a support request?

If your transfer meets the acceptance conditions and the time has also passed, you can start the live support chat through Paribu Support. To allow your request to be resolved quickly, it is recommended to have the transaction date and time, the deposit amount, your sender and recipient bank information, and your receipt ready.

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Frequently asked questions

I deposited with FAST, how long does it take to reach my account?

Amounts sent with FAST reach your account within minutes and it works 24/7.

When does an EFT deposit happen?

EFT transactions made outside working hours happen on the next business day.

Is there a minimum deposit amount?

No. There is no minimum deposit amount; you can deposit any amount you want.

Do I need to notify Paribu about the deposit?

No. The amount you send is deposited to your account automatically after the checks.

How long does it take for my unmatched transfer to be refunded?

Transfers that do not meet the acceptance conditions are refunded to the sending account. The refund time may vary depending on the sending bank.

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Related articles

• How to deposit Turkish lira (TRY) — TRY deposit steps
• I deposited TRY but my money was sent back — Reasons for a refund
• I deposited TRY via ATM — ATM transfers not being accepted
• I deposited TRY from a joint account / account belonging to another person — Account types that are not accepted
• What are TRY deposit and withdrawal limits and processing times? — Limit and time information