Why can I not make transactions?
There can be several reasons why you cannot make transactions: an incomplete verification step, a restriction at the account level, or a temporary security protection. This article helps you find the reason based on the message you see on the screen and shows what to do next.
What could be the reason I cannot transact?
The fastest way to find the reason is to look at the title of the message shown on the screen. The table below lists the most common messages and what they correspond to.
| What you see on the screen | Reason | What to do |
|---|---|---|
| Your account is closed to trading | Legally required information is missing from your account | Complete your missing details and verify your account |
| Verify your address | Your address verification is not complete | Complete the address verification step |
| Approve the agreement | Your user agreement approval is pending | Approve it with the agreement approval action on the screen |
| Deposit TRY to transact | No TRY has ever been deposited into your account | Deposit TRY from a bank account registered in your own name |
| Your account is closed to withdrawals | Your balance comes from a campaign and you have not deposited TRY yet | You can withdraw after depositing TRY into your account |
| We cannot complete your withdrawal | The withdrawal would reduce your available balance below the campaign amount | Withdraw only the part above the campaign amount, or wait for the campaign period to end |
| Withdrawal cannot be completed | Your balance is negative | Withdrawals are not possible until your balance is positive |
| Transfers cannot be completed right now | A 72-hour security protection is being applied | Transfers open when the period ends; you can contact support to request that it be expedited |
| Financial transactions are currently unavailable | The account was opened with a phone number outside Türkiye | Financial transactions are available only on accounts created with a +90 number |
| Your transaction could not be completed | A temporary restriction from security checks | Try again later; if it persists, contact support |
| We cannot complete your buy or sell order | Trading has been closed at the account level | You need to contact Paribu Support |
What happens if my verification steps are incomplete?
Under legal regulations, transactions cannot be made before certain information is collected. In this case the app directs you straight to the missing step:
- If identity verification is not complete, no financial transaction can be made
- If address verification is not complete, transactions do not open — the screen asks you to verify your address
- If the user agreement is not approved, you cannot transact and are directed to the approval screen
- For users without a Turkish ID number, verification is completed through the courier process
If your verification is complete but you still cannot transact, see the My account is verified but I cannot transact article.
What is the first TRY deposit requirement?
Under regulation, after your identity verification is complete, you need to deposit TRY at least once from a bank account registered in your own name before financial transactions can open. This check is one-time.
If a balance has been granted to your account through a campaign or a gift, you are also asked to deposit TRY before you can withdraw it. For details, see the How to deposit Turkish lira (TRY) article.
Note: Amounts granted as part of a campaign are closed to withdrawals during the campaign period. You can use this amount for trading within the app; for the rules, see the What is the gift balance in my account and how can I use it? article
What is the 72-hour security protection?
To protect your account, a temporary restriction is applied to transfers in some cases. The screen states that this period is being applied, and transfers open on their own when the period ends. To request that the period be expedited, you can reach us through the support chat.
This protection is not the same as the waiting periods applied to crypto withdrawals. For those, see the What are the 72 and 48 hour waiting periods? article.
What happens if my account was opened with a number outside Türkiye?
Financial transactions are available only on accounts created with a Turkish phone number (+90). If your account was opened with a number outside Türkiye, the screen states that financial transactions are currently unavailable and offers you the option to create a new account with a +90 number.
For the status of the assets in your existing account and the actions that can be taken, you need to reach us through the support chat.
What should I do?
Check the following in order:
- Read the title of the message on the screen — you can find what it corresponds to in the table above
- Check your verification steps: are identity, address, and agreement approval complete
- Check whether any TRY has ever been deposited into your account
- If the message states a period, wait until the period ends
- If none of the above applies, reach us through the support chat
Having the title of the message you see on the screen, the date and time you attempted the transaction, and the type of transaction you wanted to make ready will speed up the resolution when you start the support chat.
Frequently asked questions
My account is verified but I still cannot transact, why?
Even after identity verification is complete, address verification, agreement approval, or the first TRY deposit requirement may still be pending. For details, see the My account is verified but I cannot transact article.
Why can I not withdraw my campaign balance?
Amounts granted through a campaign or a gift are closed to withdrawals for the period stated in the campaign terms. You can use this amount for trading and earn actions within the app; you cannot withdraw it to your bank account or an external wallet before the period ends. For details, see the What is the gift balance in my account and how can I use it? article.
Why is my balance negative?
A negative balance means there is an amount to be settled in your account, and withdrawals are not possible in this case. To find out the reason, you can reach us through the support chat.
Can I shorten the 72-hour protection period?
The period ends on its own. As stated on the screen, you can contact our support team to request that the process be expedited.
The app does not open at all, is this the same problem?
No. The app not opening at all is caused by a device or connection block, not by an account restriction. See the The app does not open article.
Related articles
- My account is verified but I cannot transact — Transaction blocks after verification
- How to deposit Turkish lira (TRY) — The first TRY deposit and accepted accounts
- What are the 72 and 48 hour waiting periods? — Crypto withdrawal waiting periods
- What is the gift balance in my account and how can I use it? — Campaign balance rules and the withdrawal limit
- What is blocked balance and why does it occur? — Reasons a balance is closed to use
Author:
Paribu