SMS authentication code not received

On Paribu, a one-time verification code is sent to the phone number registered to your account during sign-in, 2FA setup, and operations that require security. If you cannot receive this code, the reason may be your signal status, SMS filters, or your mobile operator.

Why is the SMS authentication code not arriving?

If the SMS authentication code is not arriving, check your phone's signal status, review your SMS filtering settings, and request a new code with the Resend option when the 120-second countdown ends. If you are abroad, make sure international roaming is enabled on your line.

If you are in Türkiye

If you are in Türkiye and cannot receive the code, apply the following checks in order:

• Check the signal status: Make sure the signal strength is sufficient; in indoor spaces SMS may arrive with a delay
• Verify your phone number: Check that the number registered to your account is current and reachable
• Check the SMS filtering settings: If an SMS filtering, blocking, or spam protection feature is enabled on your phone, the codes may have been filtered; check the blocked and spam folders
• Use the Resend option: On the verification screen, Resend becomes active when the 120-second countdown ends
• If you requested a code again within a short time: The warning "A code has already been sent. Please wait a moment before trying again." appears; wait for the countdown to end

Temporary technical issues at your operator can also affect delivery. If the steps do not resolve the issue, wait a few minutes and try again.

The code arrived but is not accepted

When you enter the code, follow the warning you see on the screen:

• "Invalid code. Please try again" — enter the code again; make sure you are using the code from the most recent SMS
• "Code has expired. Please request a new one" — request a new code with Resend
• "Try again later" — if you received the message "You have exceeded the limit set for verification steps. Please try again in a short while.", you have reached the code request limit; you need to wait for a short while

Tip: Instead of typing the code manually you can use the Paste code button. This option is available in SMS, email, and authenticator app verification alike

If you have made repeated incorrect entries, sign-in may be paused for 10 minutes for security reasons; in that case you see the "Too many attempts" warning.

If you are abroad

If you cannot receive the code abroad, check whether international roaming is enabled on your line. If roaming is off, you cannot receive SMS abroad.

• Contact your mobile operator: Confirm that the roaming service is active and that receiving SMS is included
• If you are using a local SIM: If the number registered to your account is your line in Türkiye and you are not carrying that line with you, you cannot receive the code; in that case contact Paribu Support

Note: For long stays abroad you can reduce your dependence on SMS by enabling two-step verification; the verification code is generated in the app on your phone and you do not have to wait for an SMS

Can I use a different method instead of SMS?

Which verification method arrives depends on the methods defined on your account. If a passkey is the selected method, the verification is done biometrically. When a code is requested the order is as follows: if there is an authenticator app it is used first, otherwise SMS, and if that is not available either, an email code is sent.

If more than one method is defined on your account, you can switch to another one with the Use a different method button on the verification screen. In some operations a second method may also be requested after the first verification for security reasons.

To reduce your dependence on SMS you can review the How to set up two-factor authentication (2FA) or What is a passkey? articles.

What can I do if the issue persists?

If you still cannot receive the code despite applying the steps above, start the live support chat through Paribu Support and report your situation. To allow your request to be resolved quickly, it is recommended to share your registered phone number, your mobile operator, and the country you are in if you are abroad.

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Frequently asked questions

How soon can I use the Resend option?

A 120-second countdown starts after the first code is sent. You cannot request a new code before the time is up; when the countdown ends, Resend becomes active.

My verification session expired, what should I do?

The verification session is valid for 5 minutes. If it expires, you need to return to sign-in and enter your credentials again.

Why is an SMS code requested if 2FA is set up?

A code is sent to your phone during the 2FA setup for security purposes. After the setup is complete, your authenticator app is used first for verification; in some operations an SMS may also be requested as additional verification.

I have a phone number outside +90, can I receive SMS?

The code is sent to the number registered to your account. Since financial transactions cannot be used on accounts opened with a number outside Türkiye, your verification needs may differ; you can contact Paribu Support to clarify your situation.

Can I receive the code on another device?

SMS is sent only to the phone number registered to your account. If you do not have access to your number, you need to contact Paribu Support for a phone number change.

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Related articles

• Cannot log in — Resolving sign-in issues
• How to resolve two-factor authentication (2FA) issues — Authenticator app issues
• How to set up two-factor authentication (2FA) — Setting up verification with an authenticator app
• What is a passkey? — Definition of a passkey
• How can I change my phone number? — The number update process