How do I log in to Paribu?

To log in to Paribu on the web, go to Paribu.com and click the Log in button at the top right. On the page that opens, enter your email address or phone number along with your password, then complete the two-factor authentication methods set on your account to be redirected to your Wallet page. Depending on your security level, you may be asked to authenticate with Google Authenticator (2FA), SMS, an email verification code, or a passkey.

How do I log in to Paribu?

To log in to Paribu on the web, go to Paribu.com, click the Log in button at the top right, and on the page that opens, enter your email address or phone number along with your password. After clicking the Log in button, complete the verification steps set on your account in order, and you are redirected to the Wallet page.

Login steps

1. Open Paribu.com
2. Click the Log in button at the top right
3. On the page that opens, enter your email address or phone number along with your password
4. Click the Log in button
5. Complete the verification steps set on your account in order (Google Authenticator, SMS, email, or passkey)
6. If verification succeeds, you pass through the passkey setup suggestion page and are redirected to the Wallet page

How does two-factor authentication work?

Paribu presents the verification methods set on your account as required steps in order; you are not shown a selection screen, and the next method opens automatically.

• Google Authenticator (2FA) — enter the 6-digit TOTP code
• SMS verification code — the 6-digit code sent to your registered phone (valid for 300 seconds)
• Email verification code — the 6-digit code sent to your registered email address (valid for 600 seconds)
• Passkey — your browser opens the WebAuthn verification window; confirm with biometrics or a security key

Whichever methods are set on your account are all verified in order. Login is not completed if a step is missing.

Logging in from a new device

When you log in from a browser or device you have not used before, an additional verification step opens. A device confirmation link is sent to your registered email address; when you click the link in the email, the screen on the browser automatically completes the verification and login continues from where it left off.

Note: If the device confirmation email does not arrive, check the spam or junk folder. You can also click the link from a different device; verification is automatically completed in the browser where the session was started.

What can I do if I forgot my password?

If you do not remember your password, you can reset it by clicking the Forgot password link on the login page.

1. Click the Forgot password link on the login page
2. On the page that opens, enter your registered Phone number and Email fields
3. Enter the 6-digit verification code sent to your phone via SMS
4. Enter the 6-digit verification code sent to your email address
5. Set your new password and re-enter it to confirm
6. You are redirected to the login page and can log in with your new password

Warning: After the password is reset, your account is closed to crypto asset withdrawals for 48 hours as a security measure.

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Frequently asked questions

Forgot password, what should I do?

Click the Forgot password link on the login page, enter your registered phone number and email address, then complete the verification codes to set a new password. After the password is reset, your account is closed to crypto asset withdrawals for 48 hours as a security measure. For details, see Forgot password, what should I do?.

The verification code is not arriving, what should I do?

For SMS authentication, make sure your phone can receive SMS messages and that your inbox is not full. After the 300-second period ends, you can request a new code with the Resend option. For email authentication, check your spam or junk folder. If the issue persists, see SMS verification code is not arriving.

My account is locked or frozen, I cannot log in

During login, an information screen about your account status is shown. Depending on the reason your account is locked or frozen, you can start the live support chat through Paribu Support to reach the support team. For details, see My account is locked.

Could not log in with passkey, what should I do?

If your browser's verification window returns an error, an information screen opens; you can restart WebAuthn verification with the Try again option. If the issue persists, switch to an alternative method to continue login with 2FA, SMS, or email verification. For details, see Cannot create passkey.

Why was my session ended?

Your session may be ended automatically when the same account is used to log in from another device, or for security reasons. In that case, you can start a new session by logging in to Paribu.com again.

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Related articles

• How do I create an account on Paribu? — Sign-up steps and phone/email verification
• Forgot password, what should I do? — Password reset steps
• How do I create and manage a passkey? — Passkey creation and management
• How do I set up two-factor authentication (2FA)? — 2FA setup and use
• I cannot log in — Login issues and solutions

To log in to Paribu, tap the Log in with Paribu button on the welcome screen. On the login screen that opens, enter your email address or phone number along with your password, then complete the authentication required by your account security settings. Depending on your security level, you may be asked to authenticate with a passkey, two-factor authentication (2FA), SMS code, or email code.

How do I log in to Paribu?

To log in to the Paribu app, open the app and tap the Log in with Paribu button. On the login screen that opens, enter your email address or phone number and your password. Once you complete the authentication required by your account security settings, you are redirected to the Home screen.

Login steps

To log in to the Paribu app, follow these steps:

1. Open the Paribu app
2. Tap the Log in with Paribu button on the welcome screen
3. Enter your email address or phone number on the login screen that opens
4. Enter your password and tap the Log in button
5. Complete the authentication required by your account security settings
6. After a successful login, you are redirected to the Home screen

Note: If you do not remember your password, tap the Forgot password link on the login screen to start the password reset process. For details, see Forgot password, what should I do?.

Authentication methods

After you enter your password on the login screen, you may be asked to use one of the following authentication methods, depending on your account security level:

• Passkey: If a passkey is set on your account, you can log in quickly with Face ID or fingerprint
• Two-factor authentication (2FA): Enter the 6-digit code generated by your authenticator app
• SMS authentication: Enter the 6-digit code sent to your registered phone number
• Email authentication: Enter the 6-digit code sent to your registered email address

Note: After an SMS or email code is sent, a 120-second countdown begins. When the countdown ends, the Resend option becomes active. Instead of typing the code, you can also use the Paste code option to paste it from your clipboard.

When you log in from a device that has not been used before, a confirmation link may be sent to your registered email address as a security measure. Once you tap the link to confirm the device, the login is completed.

Last failed login notification

After a successful login, if there has been a recent failed login attempt on your account, a notification titled Last failed login is shown. The notification includes the date, time, and IP address of the attempt. Tap the Failed logins button to view all attempts from the last 7 days, or tap Close to dismiss the notification.

This notification is shown only once per session.

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Frequently asked questions

Forgot password, what should I do?

Tap the Forgot password link on the login screen, enter your registered phone number and email address, then complete the verification code to set a new password. If two-factor authentication (2FA) is set up on your account with an authenticator app, you are asked to enter the 6-digit TOTP code instead of an SMS code. After the password is reset, your account is closed to crypto asset withdrawals for 48 hours as a security measure. For details, see Forgot password, what should I do?.

The verification code is not arriving, what should I do?

For SMS authentication, make sure your phone can receive SMS messages and that your inbox is not full. After the 120-second period ends, you can request a new code with the Resend option. For email authentication, check your spam or junk folder. If the issue persists, see SMS verification code is not arriving.

My account is locked or frozen, I cannot log in

During login, an information screen about your account status is shown. Depending on the reason your account is locked or frozen, tap the Contact Paribu Support button on the screen to reach the support team. For details, see My account is locked.

A "Too many attempts" warning appeared while I was trying to log in — what should I do?

For your account's security, login may have been temporarily suspended for 10 minutes. The screen offers two options: tap the OK button to try again after the suspension ends, or tap the Reset password button to start the password reset flow. After the password is reset, your account is closed to crypto asset withdrawals for 48 hours.

Could not log in with passkey, what should I do?

When biometric authentication does not succeed, you can retry with the Try again option. If the issue persists, use the Log in with another method or Log in with password options to authenticate with 2FA, SMS, or email. For details, see Cannot create passkey.

Why was my session ended?

Your session may be ended automatically when the same account is used to log in from another device, or for security reasons. In that case, an "Your session has been ended" notice is shown on the welcome screen. Tap the Log in button to start a new session.

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Related articles

• How do I create an account on Paribu? — Sign-up steps and phone/email verification
• Forgot password, what should I do? — Password reset steps
• How do I create and manage a passkey? — Passkey creation and management
• How do I set up two-factor authentication (2FA)? — 2FA setup and use
• I cannot log in — Login issues and solutions