How do I log in to Paribu?

Signing in to Paribu on the web starts with a single field: you enter either your phone number or your email address in the Mobile phone or email field, followed by your password. After that, the verification steps set on your account open one after another — you are not asked "which method would you like to use?"; the next method comes up on its own.

How do I log in to Paribu?

To sign in to Paribu on the web, click the Sign in button at the top right, enter your details in the Mobile phone or email field and your password in the Password field, then click the Sign in button. Once you complete the verification steps set on your account, you are redirected to your Wallet page.

Sign-in steps

1. Open Paribu.com
2. Click the Sign in button at the top right
3. On the Sign in to Paribu page, enter your phone number or email address in the Mobile phone or email field — the field accepts both formats
4. Enter your password in the Password field
5. Click the Sign in button
6. Complete the verification steps that appear, in order
7. Once sign-in is complete, you are redirected to the Wallet page

Note: If the phone number or password is incorrect, the Sign in failed message appears: "The email or password is incorrect. Please try again."

How do the verification steps work?

The verification methods linked to your account are requested by the server in order; no selection step appears. The steps you may see:

Step	What you see on the page
Google Authenticator (2FA)	Enter your verification code — enter the 6-digit code shown in your authenticator app. A Sign in with SMS option is available below
SMS code	Verify your phone — the code is sent to your registered number
Email code	Verify your email — the code is sent to your registered email address
Passkey	Your browser opens its own verification screen; you confirm with your face, fingerprint, or device password

The validity of the codes counts down on the page with the Time remaining: label:

• The SMS code is valid for 5 minutes
• The email code is valid for 10 minutes
• No countdown is shown for the authenticator code; the code is generated by your authenticator app and renewed within its own period

Note: A code entered after the period has expired is not accepted and the message "The code is incorrect or expired." appears. If verification takes too long, you are asked to sign in from the start. The most common reason behind "I entered the code but it is not accepted" is an expired period.

Signing in from a new device

When you sign in from an unrecognized device or browser, an extra step opens: Approve to sign in from this device. An approval link is sent to your registered email address; when you click the link, sign-in continues from where it left off.

Warning: You need to give the approval from the same device, the same browser, and the same internet connection you started signing in with. The message on the page says the same: "Make sure you approve from the same device and browser you signed in with." You cannot open the email on your phone and approve a sign-in running on your computer.

The page you open the approval link on tells you the following, depending on the situation:

What you see	What it means
Your device is approved	Approval is complete; you can return to the tab you signed in from
The link has expired	The approval link is old; sign in again and request a new email
You are on a different network	Approval must be given over the internet connection you started signing in with; connect to the same network and try again
Approve where you started signing in	You opened the link on another device or app; return to the device and browser you signed in from
Missing link	The link in the email was not copied in full; use the link exactly as it is

Note: If the approval email does not arrive, check your spam or junk folder; you can request a new email with the resend button on the page. If you signed in from the Paribu app, you can also open the link directly in the app.

If signing in with a passkey fails

If the browser verification cannot be completed, the Could not sign in with passkey warning appears. You can restart the verification with Try again, or move on to your password and the other verification steps with the option to sign in using a different method.

Account states that block sign-in

If your account state is closed to sign-in, an explanation appears on the sign-in page and directs you to Paribu Support:

• Your account has been closed at your own request
• If you have frozen your account, you are asked to contact support to reactivate it
• Your account has been locked — due to a security measure or your own request
• Your account cannot be signed in to — you need to contact support to continue

If you do not remember your password

You can reset your password with the Forgot password link on the sign-in page. Once you complete the flow with your registered email address and phone number, you set a new password.

Warning: When your password is reset, your account is closed to crypto asset withdrawals for 48 hours for your security. All the steps: Forgot password, what should I do?

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Frequently asked questions

Can I choose which verification method to use when signing in?

No. The methods are requested by the server in order; no selection step appears. The only exception is the authenticator step: on that step, you can switch to the SMS code with the Sign in with SMS option.

The verification code is not arriving. What should I do?

For SMS, make sure your phone can receive codes; for email, check your spam folder. You can request a new code with the resend option on the page. If the issue persists, see SMS verification code is not arriving.

The link in the device approval email does not work

You most likely opened the link somewhere other than the device you started signing in from, or your network changed. Approval must be completed on the same device, the same browser, and the same internet connection. Return to the same browser and request a new approval email.

My account is locked or frozen and I cannot sign in

The message on the sign-in page states your account's situation. To reopen your account, you can start the live support chat through Paribu Support. For details: My account is locked

Signing in with a passkey failed. What should I do?

You can restart the verification with Try again, or continue with a different method. If the issue persists, see Cannot create a passkey.

Why was my session closed?

When you change your password, all your sessions are closed. The Log out from all devices action on the Security settings page also closes every session, including the device you are using. In that case, signing in again is enough.

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Related articles

• How do I create an account on Paribu? — Sign-up steps and phone/email verification
• Forgot password, what should I do? — Password reset steps
• How do I create and manage a passkey? — Passkey creation and management
• How do I set up two-factor authentication (2FA)? — 2FA setup and use
• I cannot log in — Login issues and solutions

To log in to Paribu, tap the Log in with Paribu button on the welcome screen. On the login screen that opens, enter your email address or phone number along with your password, then complete the authentication required by your account security settings. Depending on your security level, you may be asked to authenticate with a passkey, two-factor authentication (2FA), SMS code, or email code.

How do I log in to Paribu?

To log in to the Paribu app, open the app and tap the Log in with Paribu button. On the login screen that opens, enter your email address or phone number and your password. Once you complete the authentication required by your account security settings, you are redirected to the Wallet tab.

Login steps

To log in to the Paribu app, follow these steps:

1. Open the Paribu app
2. Tap the Log in with Paribu button on the welcome screen
3. Enter your email address or phone number on the login screen that opens
4. Enter your password and tap the Log in button
5. Complete the authentication required by your account security settings
6. After a successful login, you are redirected to the Wallet tab

Note: If you do not remember your password, tap the Forgot password link on the login screen to start the password reset process. For details, see Forgot password, what should I do?.

Authentication methods

After you enter your password on the login screen, you may be asked to use one of the following authentication methods, depending on your account security level:

• Passkey: If a passkey is set on your account, you can log in quickly with Face ID or fingerprint
• Two-factor authentication (2FA): Enter the 6-digit code generated by your authenticator app
• SMS authentication: Enter the 6-digit code sent to your registered phone number
• Email authentication: Enter the 6-digit code sent to your registered email address

Note: After an SMS or email code is sent, a countdown begins. When the countdown ends, the Resend option becomes active. Instead of typing the code, you can also use the Paste code option to paste it from your clipboard

When you log in from a device that has not been used before, a confirmation link is sent to your registered email address as a security measure. You need to open this link on the device you are trying to log in from — the hint on the screen reminds you of this. Once your confirmation is received, the Your device is approved message appears and you can sign in from the login screen.

Passkey suggestion

After you complete authentication, if no passkey is set up on your account, a suggestion screen titled Log in with a passkey may appear. From there you can set one up right away with Create passkey, or skip it with Skip for now. This screen is not shown during the password reset flow.

Last failed login notification

After a successful login, if there has been a recent failed login attempt on your account, a notification titled Last failed login is shown. The notification includes the date, time, and IP address of the attempt. Tap the Failed logins button to view all attempts from the last 7 days, or tap Close to dismiss the notification.

This notification is shown only once per session.

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Frequently asked questions

Forgot password, what should I do?

Tap the Forgot password link on the login screen, enter your registered phone number and email address, then complete the verification code to set a new password. If two-factor authentication (2FA) is set up on your account with an authenticator app, you are asked to enter the 6-digit TOTP code instead of an SMS code. After the password is reset, your account is closed to crypto asset withdrawals for 48 hours as a security measure. For details, see Forgot password, what should I do?.

The verification code is not arriving, what should I do?

For SMS authentication, make sure your phone can receive SMS messages and that your inbox is not full. After the countdown ends, you can request a new code with the Resend option. For email authentication, check your spam or junk folder. If the issue persists, see SMS verification code is not arriving.

My account is locked or frozen, I cannot log in

During login, an information screen about your account status is shown. Depending on the reason your account is locked or frozen, tap the Contact Paribu Support button on the screen to reach the support team. For details, see My account is locked.

A "Too many attempts" warning appeared while I was trying to log in — what should I do?

For your account's security, login may have been temporarily suspended for 10 minutes. The screen offers two options: tap the OK button to try again after the suspension ends, or tap the Reset password button to start the password reset flow. After the password is reset, your account is closed to crypto asset withdrawals for 48 hours.

Could not log in with passkey, what should I do?

When biometric authentication does not succeed, the screen shows Could not log in with passkey; you can retry with Try again, or switch to 2FA, SMS, or email authentication with Verify with a different method. For details, see Cannot create passkey.

Why was my session ended?

Your session may be ended automatically when the same account is used to log in from another device, or for security reasons. In that case, an "Your session has been ended" notice is shown on the welcome screen. Tap the Log in button to start a new session.

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Related articles

• How do I create an account on Paribu? — Sign-up steps and phone/email verification
• Forgot password, what should I do? — Password reset steps
• How do I create and manage a passkey? — Passkey creation and management
• How do I set up two-factor authentication (2FA)? — 2FA setup and use
• I cannot log in — Login issues and solutions