Forgot my password, what should I do?

When you forget your Paribu password, you can start the password reset flow via your registered email address and phone number. If you cannot access your registered information, you can create a request to update your contact information through Paribu Support.

I forgot my password, how can I reset it?

To reset your password on Paribu, click the Forgot password link on the sign-in screen, enter your registered phone number and email address, and complete the verification codes sent to you to set a new password. If you cannot access your registered email or phone number, you need to create an information update request through Paribu Support.

Before you start

• Make sure you have access to your registered email address and phone number
• Your new password must be at least 8 characters long and contain at least one uppercase letter, one lowercase letter, and one digit; it must not contain sequential numbers (such as 123) or the same character repeated consecutively

Reset your password

1. Open Paribu.com and click the Sign in button at the top right
2. On the sign-in page, click the Forgot password link
3. Enter your registered phone number and email address, then click the Continue button
4. Enter the SMS verification code sent to your phone
5. Enter the verification code sent to your email address
6. Set your new password and click the Save button

What should I do if I cannot access my registered email or phone?

If you cannot access the email address or phone number registered to your Paribu account, you cannot complete the password reset steps. In this case, you first need to update your contact information.

1. Start the live support chat through Paribu Support
2. Create a request to change your email address or phone number
3. Once the security checks are complete, your contact information is updated
4. Then you can perform the password reset steps with your new contact information

Having the documents and information required for identity verification ready while updating your contact information speeds up the process.

48-hour restriction after password reset

After your password is reset, for your security, no crypto asset withdrawal can be made for 48 hours. This period provides protection against unauthorized access attempts to your account.

Note: The 48-hour restriction applies only to crypto asset withdrawal actions. You can continue with TRY withdrawals and trading actions without interruption.

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Frequently asked questions

What information is required to reset my password?

To complete the password reset flow, you must have access to your email address and phone number registered to your Paribu account. After entering the verification codes sent to both, you can set your new password.

I remember my password but want to change it. Which flow should I use?

If you know your current password, it is recommended to use the password change flow instead of password reset. For details, see the How to change your password article.

The password reset code did not reach my email. What should I do?

Check your email spam folder. If the code did not reach your email, you can request the code again after waiting a few minutes. If the issue persists, contact Paribu Support.

Can I withdraw crypto assets immediately after resetting my password?

No. For your security, no crypto asset withdrawal can be made for 48 hours after a password reset. The restriction is automatically lifted when the period ends, and you can resume your actions.

Will my account be locked during password reset?

No. The password reset flow does not lock your account. However, for your security all your active sessions are ended and you need to sign in again with your new password.

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Related articles

• How to change your password — Updating your password
• Security tips — Tips for account security
• How can I change my email address? — Changing your email address
• How to set up two-factor authentication (2FA) — Setting up 2FA authentication

When you forget your Paribu password, you can start the password reset flow via your registered email address and phone number. If you cannot access your registered information, you can first update your contact information with the I cannot access my contact information flow on the same screen.

I forgot my password, how can I reset it?

To reset your password on Paribu, tap the Forgot password link on the sign-in screen and enter your registered mobile phone number and email address. After completing identity verification and setting your new password, the action is finalized. If two-factor authentication (2FA) is enabled on your account, verification is done with the code in your authenticator app instead of an SMS. Once the password is reset, your account is closed to crypto asset withdrawals for 48 hours.

Before you start

• You must have access to your registered mobile phone number and email address
• Your new password must be at least 8 characters long and contain at least one uppercase letter, one lowercase letter, and one digit; it must not contain sequential numbers (such as 123) or the same character repeated consecutively

Warning: When the password is reset, as a security measure your account is closed to crypto asset withdrawals for 48 hours. You can continue with TRY withdrawals and trading actions without interruption.

Reset your password

1. Open the Paribu app and tap the Forgot password link on the sign-in screen
2. On the Reset your password screen, enter your registered mobile phone number and email address, then tap the Continue button
3. On the verification screen that opens, enter the 6-digit code sent to you (if 2FA is enabled on your account, the code from your authenticator app is requested instead of an SMS; if needed, you continue with the code sent to your email address)
4. On the Set your new password screen, enter your new password into the New password and Repeat new password fields and tap the Save new password button
5. On the Your password has been changed successfully screen, tap the Continue button to return to the sign-in screen

Note: If you do not remember your registered email address or phone number, on the Reset your password screen you can tap the I do not remember my email or phone number link to be redirected to support chat.

What should I do if I cannot access my registered email or phone?

If you cannot access the email address or phone number registered to your Paribu account, you cannot complete the password reset steps. In this case, use the I cannot access my contact information link on the Reset your password screen to verify your identity and update your contact information without signing in. You can then reset your password with your new information.

1. Tap the Forgot password option on the sign-in screen
2. Tap the I cannot access my contact information link on the Reset your password screen
3. Select the information you cannot access (Mobile phone or Email address) on the Which one can you not access? screen
4. Scan your ID document and complete the face check
5. Enter the verification code sent to the registered channel you can access
6. Enter your new information and confirm the code sent to it

Once your contact information is updated, you can complete the password reset steps with your new information.

Info: Identity verification is completed automatically through the app using your ID document and a face check. You do not need to upload or send any separate documents.

48-hour restriction after password reset

After your password is reset, for your security, no crypto asset withdrawal can be made for 48 hours. This period provides protection against unauthorized access attempts to your account.

Note: The 48-hour restriction applies only to crypto asset withdrawal actions. You can continue with TRY withdrawals and trading actions without interruption.

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Frequently asked questions

What information is required to reset my password?

To complete the password reset flow, you must have access to your email address and phone number registered to your Paribu account. After entering the verification code sent to you, you can set your new password. If 2FA is enabled on your account, the code from your authenticator app is used instead of an SMS.

I remember my password but want to change it. Which flow should I use?

If you know your current password, it is recommended to use the password change flow instead of password reset. For details, see the How to change your password article.

The password reset code did not reach my email. What should I do?

Check your email spam folder. If the code did not reach your email, you can request the code again after waiting a few minutes. If the issue persists, contact Paribu Support.

Can I withdraw crypto assets immediately after resetting my password?

No. For your security, no crypto asset withdrawal can be made for 48 hours after a password reset. The restriction is automatically lifted when the period ends, and you can resume your actions.

Will my account be locked during password reset?

No. The password reset flow does not lock your account. However, for your security all your active sessions are ended and you need to sign in again with your new password.

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Related articles

• How to change your password — Updating your password
• Security tips — Tips for account security
• How can I change my email address? — Changing your email address
• How can I change my phone number? — Changing your phone number
• How to set up two-factor authentication (2FA) — Setting up 2FA authentication