Forgot my password, what should I do?

When you forget your Paribu password, you can start the password reset flow via your registered email address and phone number. If you cannot access your registered contact details, the flow does not end on the web; contact detail updates are made in the Paribu app, with identity verification.

I forgot my password, how can I reset it?

To reset your password on Paribu, click the Forgot password link on the sign-in page, enter your registered email address and phone number, and complete the verification codes sent to you to set a new password. Once the action is complete, your account is closed to crypto asset withdrawals for 48 hours.

Before you start

• Make sure you have access to your registered email address and phone number
• Your new password must be at least 8 characters long and contain at least one uppercase letter, one lowercase letter, and one number
• Your new password must not be the same as any of the last 5 passwords you have used

Reset your password

1. Open Paribu.com and click the Sign in button at the top right
2. Click the Forgot password link on the sign-in page
3. Following the guidance on the Reset your password page that opens, enter the email address and phone number registered with Paribu
4. Complete the verification steps requested by the server — an SMS and an email code may be requested; the countdown for the code starts from 5 minutes
5. Enter your new password in the Set new password step and save it
6. Once complete, the message "You have successfully changed your password" appears

Note: If the verification code has expired, you can request a new code on the same screen. If the code has not reached your email, check your spam folder as well.

What should I do if I cannot access my registered email or phone?

The password reset page includes an I cannot access my contact information link. When you click this link, the flow does not end on the web, because a contact detail change requires identity verification. The screen shows the following guidance under the heading Continue from the app: "Identity verification is required to update your contact information. Scan the QR code with your phone and continue in the Paribu app."

1. Scan the QR code on the screen with your phone or use the Continue in the app button
2. Complete identity verification in the Paribu app and follow the contact detail update steps
3. Once your contact information is updated, you can continue the password reset flow with your new information

If you cannot proceed in the app either, you can start the live support chat through Paribu Support to share your situation. Having the documents and information required for identity verification ready speeds up the process.

48-hour restriction after a password reset

When you reset your password, for your security, no crypto asset withdrawal can be made for 48 hours. This information is also shown on the screen during the flow: "Once you reset your password, your account will be closed to crypto asset withdrawals for 48 hours."

Note: The 48-hour restriction applies only to crypto asset withdrawal actions. You can continue with TRY deposits, TRY withdrawals, crypto deposits, and trading actions without interruption.

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Frequently asked questions

What information is required to reset my password?

To complete the password reset flow, you must have access to the email address and phone number registered to your Paribu account. After completing the verification steps requested by the server, you can set your new password.

I remember my password but want to change it. Which flow should I use?

If you know your current password, it is recommended to use the password change flow instead of password reset. For details, see the How to change your password article.

I do not remember my email or phone number. What should I do?

The sign-in page has a separate guidance for this case. If you do not remember your registered details, the flow directs you to the Paribu app where identity verification can be done; if needed, you can also ask for help through Paribu Support.

Can I withdraw crypto assets immediately after resetting my password?

No. For your security, no crypto asset withdrawal can be made for 48 hours after a password reset. The restriction is automatically lifted when the period ends, and you can resume your actions.

Will my account be locked during password reset?

No. The password reset flow does not lock your account. However, for your security your sessions are closed and you need to sign in again with your new password.

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Related articles

• How to change your password — Updating your password
• Security tips — Tips for account security
• How can I change my email address? — Changing your email address
• How to set up two-factor authentication (2FA) — Setting up 2FA authentication

When you forget your Paribu password, you can start the password reset flow with your registered email address and phone number. If you cannot access your registered information, you can first create a request to have your contact information updated, using the I cannot access my contact information flow on the same screen.

I forgot my password, how can I reset it?

To reset your password on Paribu, tap the Forgot my password link on the sign-in screen and enter your registered phone number and email address. Once you complete the verification and set your new password, the process is finished. After your password is reset, your account is closed to crypto asset withdrawals for 48 hours.

Before you start

• You need access to your registered phone number and email address
• Your new password must be at least 8 characters and contain an uppercase letter, a lowercase letter and a number. It cannot contain sequential digits or the same character three times in a row

Warning: As the password reset screen also states, when you reset your password, crypto withdrawals from your account will be disabled for 48 hours. TRY withdrawals, TRY deposits and trading continue without interruption.

Reset your password

1. Open the Paribu app and tap the Forgot my password link on the sign-in screen
2. On the Reset your password screen, enter your registered phone number and email address, then tap Continue
3. Enter the 6-digit code sent to you on the verification screen — if two-factor authentication is active on your account, the code from your authentication app is requested instead of SMS
4. If needed, a second verification step appears; continue with the code sent to your email address
5. On the Set your new password screen, type your new password into the Your new password and Confirm your new password fields, then tap Save new password
6. On the Your password has been changed screen, tap Continue to return to the sign-in screen

You can now sign in with your new password.

Tip: You do not have to type the SMS or email code by hand. If the code is on your device clipboard, you can enter it with a single tap using Paste code on the verification screen.

If the verification code does not arrive

Check your email spam folder and your SMS blocking filters. After the countdown on the screen ends, you can request a new code with Resend. If the code you enter is not accepted, the screen shows Incorrect code. Please try again. For a code from the authentication app it says The verification code you entered is incorrect.

Note: If you do not remember which email address or phone number you registered with, tap the I do not remember my email or phone number. link on the Reset your password screen. This link opens the Paribu Support page; if you need to update information you cannot access, the path is different and is explained below.

What should I do if I cannot access my registered email or phone?

If you cannot access your registered email address or phone number, you cannot complete the password reset steps. In that case, use the I cannot access my contact information link on the Reset your password screen to verify your identity without signing in and create a request to have your contact information updated.

Identity verification is done automatically in the app with your ID document and face verification; you do not need to upload or send any documents. Because you cannot go back once verification has started, having your ID document ready and being in a well-lit, quiet place makes the process easier.

1. Tap Forgot my password on the sign-in screen
2. On the Reset your password screen, tap the I cannot access my contact information link
3. On the What are you unable to access? screen, select the information you cannot access (Phone number or Email address)
4. On the Verify your account screen, tap Continue and grant the camera permissions
5. Scan your ID document, hold the document chip close to your phone to read it, and complete the face verification
6. Enter the code sent to the registered channel you can access, to confirm that you own the account
7. Enter the new phone number or email address you can access and verify the code sent to that channel

Warning: This flow does not change your contact information instantly. When you complete the steps you see the Your request is under review screen and your request goes to our team for review. Once the review is finished and your information is updated, you can complete the password reset steps with your new information.

The 48-hour restriction after a password reset

After your password is reset, no crypto asset withdrawal can be made for 48 hours, for your security. This period protects your account against unauthorized access attempts.

If you try to withdraw crypto assets during the restriction, you see this message: "For your security, crypto asset withdrawals are paused for 48 hours starting the moment you change your password. Please try again later." When the period ends, the restriction is lifted automatically.

Note: The 48-hour restriction applies only to crypto asset withdrawals. TRY withdrawals, TRY deposits, crypto asset deposits and trading continue without interruption.

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Frequently asked questions

What information do I need to reset my password?

To complete the password reset flow, you need access to the email address and phone number registered to your Paribu account. After you enter the verification code sent to you, you can set your new password. If two-factor authentication is active on your account, the code from your authentication app is used instead of SMS.

I remember my password but want to change it, which flow should I use?

If you know your current password, using the password change flow instead of password reset is recommended. For details, you can check the How to change your password article.

How long does a contact information update request take?

When you complete the identity verification, your request goes under review and the result is communicated to you separately. For this reason, trying to sign in with your new information right after finishing the verification will not work; you need to wait until the review is complete.

Can I withdraw crypto assets right after resetting my password?

No. For your security, no crypto asset withdrawal can be made for 48 hours after a password reset. The restriction is lifted automatically when the period ends and you can continue with your transactions.

Will my account be locked during the password reset?

No. The password reset flow does not lock your account. When the process is complete you return to the sign-in screen and can sign in with your new password.

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Related articles

• How to change your password — Updating your password
• Security tips — Recommendations for account security
• How can I change my email address? — Changing your email address
• How can I change my phone number? — Changing your phone number
• How to set up two-factor authentication (2FA) — 2FA setup