Travel Rule form issues
The Travel Rule form is an information form that needs to be filled in for all crypto withdrawals and deposits as required by regulation. Its fields can feel confusing for users who come across them for the first time; in this article you can find the most common issues and their solutions.
Are you having trouble with the Travel Rule form?
The most common issues on the Travel Rule form are confusing the recipient or sender type selection, not finding the target platform in the platform list, the description field not passing the character or content validation, and not knowing what happens to the transaction when you leave the form. You can find the solution to each issue step by step below.
To learn what the Travel Rule is and why it is applied, you can view the What is the Travel Rule and why is it required for crypto transfers? article.
Recipient or sender type selection
At the first step of the form you need to state who the transfer is being made to or who it is coming from. Choose the correct one among three options:
- Myself (My own account for a deposit) — The transfer is being made to your own account on another platform or in another wallet. With this option the first name and last name come from your profile automatically; you only select the platform
- Another person — The transfer is being made to a natural person. The first name, last name, and address information (country, province, district) are mandatory
- Institution — The transfer is being made to a legal entity (a company, an exchange, and so on). The legal name of the institution (at least 3 characters) and the address information are mandatory
Note: For your own transfers between platforms, use the Myself (My own account for a deposit) option; with this option only the platform information is requested and the form is completed the fastest
In withdrawals the recipient type is asked, and in deposits the sender type. The logic is the same: you define the other side of the transfer.
Platform selection
After the recipient or sender information, you are asked to select the target or source platform. The platforms available in the ready list on Paribu are: Binance, Binance TR, Bitstamp, BTC Turk, Bybit, Coinbase, Crypto.com, Kraken, Midas, OKX, OKX TR.
If you are making a transfer to a platform that is not in the list or to an independent wallet, you can enter the platform or wallet name manually using the Other option. The name you enter must be at least 3 characters.
Note: Users of an independent wallet (MetaMask, Trust Wallet, Ledger, and so on) can enter the wallet name from the Other option. For example, typing "MetaMask" or "Ledger" is enough
Description field errors
At the last step of the form you need to add a description for the transfer. The errors you may come across in the description field and their solutions:
The character limit
The description field must contain at least 20 characters. When you choose one of the ready options (To stake on the recipient platform, To trade on the recipient platform, and so on), this limit is met automatically. If you are going to write your own text, enter a description of sufficient length.
Content validation rejection
The content of the description field is checked automatically. When your text is not accepted, you see the title Description not accepted on the screen with this description: "The description you entered was not accepted due to inappropriate content. Profanity, slang, emojis, or symbol-only messages are not allowed. Please enter a clear and meaningful message."
While rewriting your description, use plain text that expresses the real purpose of the transfer briefly and clearly. Prefer standard letters and numbers instead of emojis or symbol-only text.
Note: Using one of the ready options lets you pass both the character limit and the content validation automatically
The institution name is too short
When the sender type is selected as Institution, the institution name needs to be at least 3 characters. Short abbreviations (for example "AB") may not be of sufficient length; enter the full legal name of the institution.
If the information you entered was not accepted
The information in the form fields is checked and a separate warning is shown for the field that is not found suitable:
| What you see on the screen | Which field |
|---|---|
| Edit the first name — "The first name you entered is not valid." | The recipient's or sender's first name |
| Edit the last name — "The last name you entered is not valid." | The recipient's or sender's last name |
| Edit the counterparty name — "The counterparty name you entered is not valid." | The institution name |
| Edit the address — "The address you entered is not valid." | The declaration address |
| Edit the platform name — "The platform name you entered is not valid." | The manually entered platform name |
| Description not accepted | The description text |
When you get one of these warnings, you can edit only the stated field and submit the form again; you do not need to start from the beginning.
Tip: Using the full name instead of an abbreviation prevents these warnings to a large extent — write the legal name for the institution name and the full name of the platform for the platform name
What happens if you leave the form?
When you try to leave the screen while filling in the form, Paribu shows a confirmation window. The exit behavior differs by transaction type:
- In a withdrawal: If you leave without entering the recipient information, the transfer is canceled. To carry out the transaction you need to start the withdrawal steps from the beginning
- In a deposit: If you leave without adding the sender information, the asset stays pending and does not move to your available balance. You can complete the form later by going to the detail of the relevant asset from the Wallet tab
Warning: Leaving the form in a withdrawal cancels the transfer. In a deposit, on the other hand, the asset stays pending until you complete the form; there is no time limit
What can I do if the issue persists?
If you continue to experience a content validation error or a technical issue with the form fields, you can start the live support chat through Paribu Support and report your situation.
Frequently asked questions
What should I write in the description field?
It is enough to write a description that briefly explains the real purpose of the transfer. The ready options cover most scenarios; if you are going to write your own text, you need to enter at least 20 characters and avoid emojis or inappropriate expressions. It is recommended that the description reflects the real purpose of the transfer.
I am withdrawing to an independent wallet, which platform should I select?
You can enter the wallet name (MetaMask, Trust Wallet, Ledger, and so on) manually by selecting the Other option on the platform selection screen. The name you enter must be at least 3 characters.
What is the institution name? What should I write if I am using my personal account?
The Institution option only applies if you are making a transfer to a legal entity (a company, an exchange, and so on). If you are making a transfer to your personal account, use the My own account option; you do not need to enter an institution name.
Can I complete the Travel Rule form for a deposit later?
Yes. Even if you leave without entering the sender information in a deposit, the asset stays pending indefinitely. You can fill in the form at any time by going to the detail of the relevant asset from the Wallet tab. As long as the form is not completed, the asset does not move to the available balance.
Related articles
- What is the Travel Rule and why is it required for crypto transfers? — The Travel Rule and its role in transfers
- How to make a crypto asset withdrawal — Crypto asset withdrawal steps
- How to make a crypto asset deposit — Crypto asset deposit steps
- I deposited crypto but it is not visible in my account — A crypto deposit that is not visible
Author:
Paribu