I deposited TRY from a joint account / account belonging to another person
TRY deposits to your Paribu account can only be made from a checking TRY bank account registered in your name. Transfers from joint, company, or accounts belonging to others cannot be matched for security reasons and are refunded to the sender account.
Why was the TRY I deposited from a joint or another person's account not credited to my account?
To ensure user security and meet its legal obligations, Paribu only accepts TRY deposit operations from the account holder's own individual checking TRY account registered in their name. Transfers made via joint bank accounts, company accounts, or accounts belonging to another person cannot be matched and are refunded to your sender account.
Which account types are not accepted?
TRY deposit operations from the following account types are not accepted and are refunded:
- Individual account belonging to another person: Transfers from a spouse, child, parent, or another person's account
- Joint account: Bank accounts opened in the name of two or more people
- Company account: Bank accounts opened in the name of a legal entity
- Time or foreign currency accounts: Only checking TRY accounts are accepted
Note: Account ownership verification is performed by matching the account holder information of the transfer sent by the bank with the name and surname defined to your Paribu account. When the information does not match, the transfer is automatically taken into the refund process
How long does the refund take to reach the sender account?
The refund process is entirely managed by the sender bank. In most cases, the refund is reflected in the sender account within a short time; however, the time may vary based on the bank's transaction speed.
What is the correct deposit method?
To deposit TRY to your Paribu account, you must make a FAST, EFT, or wire transfer only from a checking TRY bank account registered in your name. During the transfer, "Paribu Kripto Varlık Alım Satım Platformu A.Ş." must be written in the recipient name section.
Warning: TRY transfers from joint accounts, company accounts, accounts belonging to others, or time or foreign currency accounts are not accepted and are refunded. Only transfers made via IBAN from an individual checking TRY bank account registered in your name are reflected in your Paribu account
What should you do if you need support?
If the amount has not been reflected in your sender account despite the reasonable time specified for the refund, we first recommend contacting your sender bank. If the issue persists, you can start a live support chat through Paribu Support to contact us. To allow your request to be resolved quickly, it is recommended to have the transaction date and time, deposit amount, sender and recipient bank information, and your receipt ready.
Frequently asked questions
Why can I only deposit from my own account?
This restriction is applied due to user security and Paribu's obligation to comply with legal regulations. In TRY deposit operations, the sender and the Paribu account holder must be the same person.
Can I send TRY from my spouse's account to my own Paribu account?
No, transfers from accounts registered in another person's name, even if it is your spouse's account, are not accepted. You need to use an individual checking TRY account registered in your name for deposits.
Can I send TRY from my company account to my own Paribu account?
No, company accounts (accounts opened in the name of a legal entity) cannot be matched with Paribu's TRY deposit system. You must deposit from your individual checking TRY account.
Do I need to create a request to Paribu for the refund?
No, transfers from non-accepted accounts are automatically taken into the refund process; you do not need to take any action. You can only create a request via the live support chat if the amount has not been reflected despite a reasonable time having passed.
What happens if I send TRY from my time or foreign currency account?
Transfers from time or foreign currency accounts are also refunded. You only need to use a checking TRY account registered in your name for deposits.
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Author:
Paribu