Article

Cannot log in

June 24, 2026

If you are having trouble logging in to Paribu, the most common reasons are an incorrect email or password, an authentication code issue, or your account status. Below you can find solution steps for each scenario.

Why can I not log in to Paribu?

If you cannot log in to your Paribu account, check the accuracy of the email address you entered and your password; if 2FA is enabled, enter your Google Authenticator code, and if you are at the SMS authentication step, enter the code sent to your phone. If your account has been frozen or closed, you need to contact Paribu Support.

Email or password is incorrect

If your email or password is rejected on the login screen:

Check the email address: Make sure you have entered the email address you used when creating your Paribu account correctly. Auto-correction or space characters may cause incorrect matching
The password is case-sensitive: Check the case and Caps Lock status when entering your password
If you do not remember your password: You can start the password reset flow with the Forgot password link on the login screen. For detailed steps, view the Parolamı unuttum, ne yapmalıyım? article

Note: You need to have access to your registered email address and phone number for password reset

2FA code is rejected

If you have enabled 2-step authentication (2FA) on your account, you are asked to enter a 6-digit code from Google Authenticator during login. If your code is rejected, the most common cause is a time synchronisation difference.

Check your phone's time settings, make sure automatic time is enabled, and try again with a newly generated code. If you cannot access your codes due to a phone change or app reset, view the 2 adımlı kimlik doğrulama (2FA) sorunları nasıl çözülür? article for detailed solution steps.

SMS authentication code not received

If 2FA is not enabled, an SMS authentication code is sent to the phone number registered to your account during login. If the code is not arriving, check your signal status, review spam/blocked messages, and use the Resend option when the 120-second countdown ends.

For detailed troubleshooting steps and the abroad scenario, view the SMS doğrulama kodu gelmiyor article.

Your account may be frozen or closed

If your login details are correct but you still cannot access your account, your account may be frozen or closed:

Account freeze: If you previously froze your account yourself or it was frozen for security reasons, login may be blocked. You need to contact Paribu Support to reactivate it. For details, view the Hesabım kilitlendi article
Account closure: If you closed your account, you cannot log in with the same details

Note: You can start a live support chat to see your account status. The support chat is also accessible without logging in

What can I do if the issue persists?

If you still cannot log in despite applying the steps above, start a live support chat through Paribu Support and report your situation. To allow your request to be resolved quickly, it is recommended to have your registered email address and phone number ready.

Frequently asked questions

How many times can I enter my password incorrectly?

After many incorrect attempts, login is stopped for a while (about 10 minutes) for security and a "Too many attempts" warning is displayed. In this case, you can wait for a while and try again, or reset your password with the Reset password option.

Biometric login (Face ID / fingerprint) is not working, what should I do?

Biometric login depends on your device settings. Make sure Face ID or fingerprint is defined on your device and biometric access is enabled for the Paribu app. If biometric login does not work, you can log in with email + password.

Can I create a support request without logging in?

Yes. You can start a live support chat without logging in. In this case, your name, email, and mobile phone number are requested so that the support team can contact you.

Can I log in from a different device?

Yes. You can log in to your Paribu account from multiple devices. Each login is recorded as a separate session; you can view and end your active sessions from the device management screen in the security settings.