I withdrew TRY to a time/foreign currency account

TRY withdrawal operations from Paribu can only be made to individual checking TRY accounts registered in your name. Withdrawal requests to time, foreign currency, joint, or accounts belonging to others are not completed; the amount is automatically refunded to your Paribu account.

Why did the TRY I withdrew to my time or foreign currency account not arrive?

TRY withdrawal operations from Paribu to a bank account are reflected only in individual checking TRY accounts registered in your name. Transfers to time, foreign currency, joint, or accounts not belonging to you are not processed by the bank and are automatically refunded to your Paribu account within a short time.

Which account types can I not withdraw to?

For your TRY withdrawal operation to be completed, your recipient account must comply with the following rules:

• Time account: Withdrawal requests to time TRY accounts are not accepted and are refunded
• Foreign currency account: TRY withdrawals cannot be made to accounts in USD, EUR, or other foreign currency
• Joint account: Withdrawals cannot be made to bank accounts opened in the name of two or more people
• Account belonging to another person: Withdrawals cannot be made to accounts registered in the name of a spouse, child, or another person
• Company account: Withdrawals cannot be made to accounts opened in the name of a legal entity

Note: When creating a withdrawal request, the name and surname information defined on your Paribu account is automatically written in the recipient name section. When this information does not match the account holder on the bank side, the transfer is not completed and the amount is refunded to your Paribu account

How long does the refund take to reflect in my Paribu account?

The refund process is entirely managed by the recipient bank. Banks usually complete the refund within 24 hours; however, the time may vary by bank. When the refund is complete, the amount is automatically reflected in the available balance in your Paribu account.

What is the correct withdrawal method?

To withdraw TRY from Paribu, you must use only an individual checking TRY bank account registered in your name. Before your withdrawal request, make sure your recipient account is an individual checking TRY account registered in your name from the Bank accounts under My account > Account and settings > Address book via the top-left menu icon.

Warning: TRY withdrawal requests to time, foreign currency, joint, or accounts belonging to others are not accepted and the amount is refunded to your Paribu account. Before creating a withdrawal request, make sure your recipient account is an individual checking TRY account registered in your name

What should you do if you need support?

If the amount has not been reflected in your Paribu account despite the reasonable time specified for the refund, you can start a live support chat through Paribu Support to contact us. To allow your request to be resolved quickly, it is recommended to have the transaction date and time, withdrawal amount, recipient bank information, and a screenshot of the transaction confirmation ready.

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Frequently asked questions

Why can I not withdraw TRY to my time account?

TRY withdrawal operations from Paribu can only be made to checking TRY accounts. Since time accounts are a different account type, withdrawal requests to these accounts are not accepted.

What happens if I withdraw TRY to my foreign currency account?

Since foreign currency accounts are not defined as TRY accounts, TRY withdrawal requests to these accounts are automatically refunded; the amount is reflected back in your Paribu account within a short time.

Do I need to create a request to Paribu for the refund?

No, withdrawal requests to non-accepted accounts are automatically taken into the refund process; you do not need to take any action. You can only create a request via the live support chat if the amount has not been reflected despite a reasonable time having passed.

How long does the refund take to reflect in my Paribu account?

Banks usually complete the refund within 24 hours; however, the time may vary based on the recipient bank. When the refund is complete, the amount is automatically reflected in the available balance in your Paribu account.

How do I check the type of my recipient account before withdrawal?

You can see the type of accounts you have defined to Paribu from the Bank accounts under My account > Account and settings > Address book via the top-left menu icon. Before withdrawal, make sure your recipient account is of type "individual checking TRY".

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