Why is my balance not visible?

When the balance of an asset is not visible on Paribu or appears different than you expect, the cause is usually the hide options in the interface or the locked portion of the balance due to reasons such as open orders, staking, and transfers. In this article, you can review the reasons for missing or reduced balances and how to check them.

Why is my balance not visible?

On Paribu, the balance of an asset may not be visible on the screen when the Hide low balances filter or the general balance hide icon is enabled. If your total balance is less than you expect, part of your asset may be locked due to open orders, staked amount, or a transfer process. You can see the available and locked balance breakdown on the asset detail screen.

How do I check balance display settings?

Two interface settings affect balance visibility on the Paribu app. If a balance is not visible in the list, check these settings first.

• Hide balance: When you tap the eye icon next to the total value, all balances are hidden as ****. Tap the eye icon again to make them visible
• Hide low balances: If the Hide low balances toggle above the crypto asset list is on, very small balances are not displayed in the list. Turn the toggle off to list all your assets

Hiding balances only affects the display; your amounts are recorded in full in the system and continue to apply to your transactions.

What are available and locked balances?

The balance is displayed in two main types on the Paribu app. The asset list on the home screen shows only the Available amount with the approximate TRY equivalent; you need to go to the asset detail to see the locked portion.

• Available balance: The amount you can use instantly for trading, transfer, withdrawal, and staking
• Locked balance: The amount temporarily locked due to open orders, staking, transfer processes, or legal checks

If part of your asset is locked, your available balance appears lower than expected. This does not mean the balance has been lost; when the condition is removed (when an order is filled, cancelled, a transfer is completed, or the staking period ends), it returns to your available balance.

What reasons can lock my balance?

A locked balance can result from three different reasons. When you tap the locked amount on the asset detail screen, the amount for each reason is listed on separate rows on the screen that opens:

• Open orders: The amount used in your limit or conditional trading orders; held until the order is filled or cancelled
• Staked: The amount kept locked in the staking pool generating yield
• Transfers: The amount awaiting confirmation in an ongoing crypto or TRY withdrawal process

In addition, the amount in the 72-hour withdrawal waiting period applied before your first crypto withdrawal, or the 48-hour period after each subsequent purchase or deposit, is also kept closed to withdrawal during that time; you can see the remaining countdown on the relevant asset's detail screen.

Note: A 72-hour crypto withdrawal waiting period applies before your first crypto withdrawal, and a 48-hour period applies after each subsequent purchase or deposit. When this period ends, the relevant amount automatically becomes available for withdrawal

How can I view the balance detail?

To see the available and locked amounts of an asset separately, go to the asset detail screen.

1. Tap the Wallet tab in the bottom navigation
2. Tap the asset whose detail you want to view
3. On the detail screen that opens, see the Available amount and Locked amount information
4. Tap on the locked amount to open the breakdown containing the three subcategories (open orders / staked / transfers)

My recent transaction is not reflected in my balance, what should I do?

The balance update after a transaction usually occurs within seconds. If your balance has not updated as you expect, the wait reasons differ by transaction type:

• TRY deposit: The bank transfer reaching your Paribu account depends on the speed of the sending bank. Transfers made from ATM, credit card, or bank branch counter are not accepted and are refunded. For details, view the Türk lirası (TL) yatırdım ama hesabımda görünmüyor article
• Crypto deposit: The balance is not reflected before the network confirmation count is complete. Transfers requiring a Travel Rule check may need additional time
• Trading: The balance is updated instantly after the order changes to the Completed status. If the order is waiting as an open order, the available balance has not yet changed. For details, view the Emrim neden gerçekleşmedi? article
• Staking: The staked amount immediately moves to Locked > Staked; when you cancel, the same amount returns to the available balance

Pulling down to refresh the screen and closing and reopening the app resolves most synchronisation delays.

Warning: After a password or email change, crypto asset withdrawal cannot be performed for 48 hours. During this period, even if your available crypto balance appears on the screen, you are blocked on the withdrawal screen. The restriction is automatically removed when the period ends

What can I do if the issue persists?

If your balance still does not appear as you expect after refreshing the screen and restarting the app:

• Check from the asset detail whether there are open orders, staking, or ongoing transfers for the relevant asset
• Verify the status of the relevant transaction (Completed / Pending / Cancelled) from the transaction history
• Check the waiting period countdown on the asset detail to see whether 72-hour / 48-hour waiting periods are being applied
• If these steps do not resolve the issue, start a live support chat through Paribu Support and share the transaction date and time, the relevant asset, and the expected vs. actual balance amount

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Frequently asked questions

Why is the locked balance not shown on the home screen?

The asset list on the home screen offers a simplified view and shows only the available amount and total value. To see the locked balance breakdown, tap the relevant asset to open the detail screen; when you tap the Locked amount field, the breakdown across the three subcategories opens.

Does the Hide low balances option delete my balance?

No. Hide low balances is only a visual filter; it does not delete or change your balances. When you turn the toggle off or find the relevant asset by searching, all balances are displayed again. If you want to convert small assets to TRY, you can use the dust conversion feature.

When is my locked balance released?

For 72-hour or 48-hour waiting periods, the relevant amount automatically becomes available for withdrawal when the period ends. Balances pending due to a Travel Rule check are released when the check is completed. You can track the end of the period from the countdown on the asset detail.

Can I use my staked asset?

The staked asset remains locked under the Staked subcategory of the locked balance throughout the staking period and cannot be used in trading or withdrawal. When you cancel staking (if conditions allow), the asset returns to your available balance; estimated rewards may not be realised in case of cancellation.

My crypto deposit has not been visible for a long time, what should I do?

Crypto transfers are not reflected in your Paribu account until they reach the required confirmation count on the network. The confirmation time varies by asset and network. If you confirm via a block explorer (e.g. Etherscan, Blockstream) that the transfer has been completed on the network but it is not reflected in your account, you can view the Kripto yatırdım ama hesabımda görünmüyor article or contact Paribu Support.

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Related articles

• How can I view asset details? — Viewing asset details
• Why was my order not filled? — Why an order does not fill
• I deposited TRY but it is not visible in my account — Missing TRY deposit
• What is staking on Paribu and how does it work? — What staking is
• What is the Travel Rule and why is it required for crypto transfers? — Travel Rule and its role in transfers