Crypto withdrawal confirmation email issues
After you confirm your crypto withdrawal, a confirmation link is sent to the email address registered to your account. If you cannot receive this link or it has expired, you can resolve the issue with the following steps.
Why did the crypto withdrawal confirmation email not arrive?
When you initiate a crypto withdrawal on Paribu, a confirmation link valid for 2 hours is sent to the email address registered to your account. If the email is not arriving, check the spam or junk folder, make sure your email provider has not blocked Paribu, or verify that the email address registered to your account is correct. If the period has expired, you simply need to restart the withdrawal.
How does the confirmation email work?
In the crypto withdrawal flow, after completing the amount, address, and Travel Rule information, Paribu automatically sends a confirmation link to the email address registered to your account. This address is shown masked on the withdrawal screen (e.g. z****@gmail.com). The link is valid for 2 hours; if you do not confirm within this period, the withdrawal request is cancelled and your balance returns to your available balance.
Note: The confirmation email is sent only for withdrawals to an external platform or independent wallet. Email confirmation is not required for internal transfers to a Paribu user
What can I do if the confirmation email does not arrive?
There are several possible reasons and solutions for the email not arriving:
- Check the spam/junk folder: Confirmation emails may be automatically routed to the spam folder by some providers. Check folders other than the inbox
- Verify your email address: Make sure the masked email address shown on the withdrawal screen matches your actual address. If different, you need to update the email address on your account
- Add to safe sender list: To make sure your email provider does not block the Paribu address, add Paribu to the safe sender or whitelist
- Wait a few minutes: Short delays in email delivery may occur due to server load
If you notice that the masked email address is not an address you can access, you need to update your email address first. For details, you can view the E-posta adresimi nasıl değiştirebilirim? article.
Warning: When you change your email address, crypto withdrawal cannot be performed for 48 hours for security reasons
What can I do if the confirmation period has expired?
If the 2-hour confirmation period has expired, the withdrawal request is cancelled and the relevant amount returns to your available balance. To perform the operation, you simply need to restart the withdrawal steps: tap the Send button on the Wallet tab, select the relevant asset and your send destination, then re-enter address, amount, and Travel Rule information.
A new confirmation email is sent automatically. This time, check your email quickly and confirm before the 2-hour period ends.
What can I do if the issue persists?
If the confirmation email continues not to arrive despite applying the steps above, start a live support chat through Paribu Support and report your situation. Sharing the name of your email provider and the date you initiated the withdrawal helps your issue to be resolved quickly.
Frequently asked questions
I accidentally deleted the confirmation email, can I get a new one?
A new confirmation email cannot be sent for the same withdrawal request. You can create a new request by restarting the withdrawal steps; in this case, a new confirmation email is sent.
What happens to my balance when the confirmation period expires?
Your balance returns to your available balance; no deduction is made. You can try again by restarting the withdrawal.
I do not have access to my email address, what can I do?
If you do not have access to the email address registered to your account, you need to update your email address first. If you have access to the app, you can make changes from the top-left menu icon via My account > Account and settings > Personal information; if not, you can do so through Paribu Support. For details, view the E-posta adresimi nasıl değiştirebilirim? article.
Related articles
- How to make a crypto asset withdrawal — Crypto asset withdrawal steps
- Crypto withdrawal could not be completed — Crypto withdrawal issues
- How can I change my email address? — Changing your email address
- How do I manage my profile and personal information? — Managing profile and personal info
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Paribu