My account shows 'Under review'
If you see a review notice on your account, it means the identity information you provided is being checked by the compliance team. Until the review is complete, withdrawals and some operations cannot be performed temporarily.
Why do I see a review notice on my account?
After you complete your identity verification application, your information is reviewed by the compliance team as required by regulation. This usually takes 1 business day, and during this time you cannot perform withdrawals and some operations. When the review ends, the result is reported to you.
Which texts do you see on the screen?
The text you come across changes depending on the stage of the review:
| Where | Text you see |
|---|---|
| Information banner on the Wallet screen | "The identity information you provided is being reviewed by our compliance team as required by regulation. The process usually takes 1 business day, and during this time withdrawals and some operations are unavailable." |
| Verification result screen | Your information is being verified / "Your information is under review. We will notify you when it is completed." |
| When you try to make a transaction | Your account verification is in progress / "Your verification will be completed after your information is reviewed. Once the process is successfully completed, you can start making deposits, withdrawals, and trades." |
How long does the review take?
The review is usually completed within 1 business day. In cases that require additional documents the process may take longer; in that case a request for information or documents is sent to the email address registered to your account.
Which operations can I perform during this time?
While the review is ongoing, withdrawals and some operations are stopped temporarily. When the review is completed successfully, you can start making deposits, withdrawals, and trades.
What should you do?
- Check your registered email address — a request for additional information or documents may have arrived. Check the spam folder along with your inbox
- Send the requested documents quickly — responding to a document request quickly shortens the review time
- Contact support if the review takes long — if no document request has reached you and the review has exceeded 1 business day, you can start the live support chat through Paribu Support to learn about your situation
Note: If the result of the review is negative, you see the title Your application was not approved. In that case you can start the verification process again
What is the difference between a review and a suspension?
A review is temporary and your account is opened to transactions once it is complete. If your account was closed to transactions because of a regulatory matter, you see the title Your account has been suspended on the screen — that is a different situation. For details you can view the My account is 'Banned' article.
After the review is complete, you may also need to complete the agreement approval and the first TRY deposit requirement in order to make transactions. For details you can view the My account is verified but I cannot transact article.
Frequently asked questions
Are my assets safe during the review?
Yes. The review only restricts your ability to make transactions temporarily; no harm comes to the assets in your account. When the review is complete you can continue your transactions.
Where do I see the result of the review?
The result is reported to you when the review is complete. You also see that the information banner on the Wallet screen has disappeared when you open the app.
Can I speed up the review?
The only thing that speeds up the process is sending a requested document quickly. If no document request has arrived, the review proceeds in the compliance team's queue.
Can I deposit TRY during the review?
While the review is ongoing, withdrawals and some operations are stopped. You can follow which operations are open from the information banner on the screen, and to be sure you can ask about your situation through the live support chat.
Related articles
- My account is verified but I cannot transact — Transaction issues on a verified account
- How do I verify my Paribu account? — KYC process and identity verification steps
- KYC could not be completed — Reasons verification does not conclude
- My account is 'Banned' — A suspended account
- My account is locked — Resolving a locked account
Author:
Paribu