My account is 'Banned'

If you see "Banned" ("Yasaklandı") on your account, it has been closed to transactions under Paribu policy or regulation. Banned accounts cannot perform TRY or crypto operations.

A banned account is different from a locked account

• Locked account: Caused either by the user (self-freeze, SMS lock) or by security (suspected unusual activity). Can usually be lifted via a live support chat. See My account is locked for that flow.
• Banned account: Result of a Paribu policy or compliance/legal process. Cannot be lifted by the user; appeals go through Paribu Support.

What should you do?

For a banned account, the only path is to contact Paribu Support. You can call the support line at 0850 303 60 00. Before starting the call, having your first and last name, the email address registered to your account, and your Turkish ID number ready speeds up the process. The support team reviews your case and starts the appeal/resolution process if possible.

Note: Ban reasons cannot always be detailed for security reasons. The support team will guide you based on your case.

If you see "Under review" instead

If your account shows "Under review" rather than "Banned", it is in a temporary review — not the same as a ban. See My account shows 'Under review'.

Related articles

• My account is verified but I cannot transact — Cannot transact on a verified account
• My account shows 'Under review' — Account in 'Under review' status
• My account is locked — Resolving a locked account
• How do I verify my Paribu account? — KYC process and account verification steps