Support Analysis: Incorrect cryptocurrency fund transfer through a network unavailable on Paribu

Case:

Incorrect cryptocurrency fund transfer through a network named BEP2, which is unavailable on Paribu.

Procedure:

A user contacted our technical team and stated that s/he deposited ETH deposit to his/her Paribu account through BEP2 network; however, the balance was not reflected on his/her Paribu account. Following this notification, our technical team examined the issue.

The technical team has revealed that since there is no network named BEP2 on Paribu, this transfer cannot be reflected on a Paribu account. Thus, the funds transferred through BEP2 network have permanently become inaccessible.

Conclusion:

Since the cryptocurrency funds in the aforesaid incorrect transfer failed to reach Paribu, the transaction could not be recovered. The result was notified to the user.

What should I do?

Each cryptocurrency must be transferred to the related wallet address, and the network name must be carefully checked before any transfer.

In order to transfer ETH, LINK, HOT, BAT, and CHZ from a different platform or individual wallet to Paribu, the deposit wallet addresses linked with the Paribu account must be used. Such transfers are carried out through ERC-20.

In order to deposit ERC-20-based USDT to Paribu, the ETH wallet address linked with the Paribu account must be used. Such transfers are carried out through ERC-20.

In order to deposit Omni-based USDT to Paribu, the USDT wallet address linked with the Paribu account must be used. Such transfers are carried out through Omni network.

Bu içerik en son 26 October 2022 tarihinde güncellenmiştir.

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