How do I manage my profile and personal information?

On Paribu, you can manage your profile photo and personal information from the Personal information screen. Full name information is read-only; you can update your email address on the web, and change your phone number through the Paribu mobile app.

How do I manage my profile and personal information on Paribu web?

On Paribu.com, you can view your personal information on the Personal information page in the Account menu. This page lists your full name, mobile phone, and email address; the email change can be made on the web. Full name changes are carried out through Paribu Support, and phone number changes are made through the Paribu mobile app.

Viewing your personal information

The Personal information page lists your full name, mobile phone number, and email address. For security, the full name and phone fields are presented as read-only; on the right side of the email field is an edit icon.

1. Log in to your account on Paribu.com
2. Click the account icon at the top right
3. Click the Personal information item from the menu that opens
4. On the screen, you can see your full name, mobile phone, and email information

Note: Nationality, address, and ID document information can only be updated through the Paribu app. There is no edit screen on the web for this information.

Changing your email address

You can update your email address using the edit option next to the email row on the Personal information page. When you enter your new address and complete the security verification, your email address is updated.

Warning: After an email address change, for your security crypto asset withdrawals are unavailable for 48 hours. Make sure you have access to your new email address; do not enter an address you do not use.

How do I change my full name or phone information?

Full name changes cannot be made through the web interface; you can create a request by starting the live chat via Paribu Support. You can update your phone number through the Paribu mobile app with identity verification.

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Frequently asked questions

Can I remove my profile photo?

Yes. In the profile photo options, tap the Remove photo option to remove your current photo. This option only appears if you have a profile photo uploaded.

Why can I not change my full name through the app?

Full name information is tied to the official ID document you submitted during the account verification process. For this reason, changes require ID document checks and can only be updated through a process carried out by Paribu Support.

How will I log in to my account when I change my email address?

After the change is complete, your new email address becomes valid as your account login information. Your password does not change.

I want to change my phone number but I cannot access my old number, what should I do?

If you do not have access to your old number, you can verify your identity and update your number using the Forgot password > I cannot access my contact information flow in the Paribu mobile app.

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On Paribu, you can manage your profile photo, full name, email, and phone information from the Personal information screen. You can update your email and phone information with identity verification; full name information is presented as read-only for security reasons.

How do I change my profile photo?

In the Paribu app, you can set your profile photo by taking a new photo with your device camera or by uploading an image from your gallery. The profile photo is only a personalization that you see within the account; it does not affect your transactions or your account verification.

1. Tap the menu icon at the top left of the screen to go to the My account section
2. Tap the Account and settings section, then tap the Personal information item
3. Tap the edit icon on the profile photo at the top of the screen
4. Use one of the options that opens:
   • Take photo — take a new photo with the camera
   • Upload image from gallery — select an image from your device
   • Remove photo — remove your current profile photo (only visible if you have a photo uploaded)

Note: The profile photo is an interface element that only you can see. Your selection is not shown to other users or transaction counterparties.

What should I be careful about when taking a photo?

When you tap the Take photo button, the camera view opens and the area where the photo will appear in the profile is highlighted with a circular frame. Camera permission is requested on the first launch; you can revoke this permission at any time from your device settings.

1. On the Personal information screen, tap the edit icon on the profile photo, then tap the Take photo option
2. If asked, grant camera access
3. Tap the icon to switch between the front and back cameras
4. When the image inside the frame is ready, tap the Take button
5. Tap Apply to confirm the preview, or Retake to take another photo
6. When you return to the Personal information screen, tap the Save button

Note: Since the part inside the circular frame appears in the profile, make sure your face is centered in this area.

How do I view my personal information?

The Personal information screen shows your full name, email address, and mobile phone number together. For privacy, the email and phone are presented in masked form. You can update your email and phone using the edit option next to those rows; full name information is read-only.

1. Tap the menu icon at the top left of the screen to go to the My account section
2. Tap the Account and settings section
3. Tap the Personal information item

The following fields appear on the screen:

• Full name: The full name on the ID document you submitted during account verification
• Email: The email address linked to your account (for example, masked as mu***[email protected])
• Phone: The mobile phone number linked to your account (for example, masked as +9054******15)

Note: Masking is applied so that your information is not visible if a third person looks at your screen. Your original information is stored in full in the system.

How do I change my full name?

Since your full name is tied to the official ID document you submitted during account verification, it cannot be changed from within the app. To change your full name, you can create a request by starting the live chat via Paribu Support; the process is carried out via ID document verification.

How do I change my email or phone information?

You can update your email address and phone number from the edit option to the right of the relevant row on the Personal information screen. For security, this action is completed with your password, 2-step authentication, and identity verification.

1. Open the My account > Account and settings > Personal information screen
2. Tap the Edit email or Edit phone option to the right of the row you want to update
3. Enter the requested information on the screen that opens (for email, your password and new address)
4. Verify your identity with your 2-step authentication method, then scan your ID document and complete the face check
5. Your request is taken into review; the result is sent to you within the app

For step-by-step instructions, see the How can I change my email address? and How can I change my phone number? articles.

Warning: After an email or phone number change, for your security crypto asset withdrawals are unavailable for 48 hours. Make sure you have access to your new email address or phone number; do not enter information you do not use.

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Frequently asked questions

Can I remove my profile photo?

Yes. In the profile photo options, tap the Remove photo option to remove your current photo. This option only appears if you have a profile photo uploaded.

Why can I not change my full name through the app?

Full name information is tied to the official ID document you submitted during the account verification process. For this reason, changes require ID document checks and can only be updated through a process carried out by Paribu Support.

How will I log in to my account when I change my email address?

After the change is complete, your new email address becomes valid as your account login information. Your password does not change.

I want to change my phone number but I cannot access my old number, what should I do?

If you do not have access to your old number, you can verify your identity and update your number without signing in using the I cannot access my contact information link in the Forgot password flow on the sign-in screen. For details, see the How can I change my phone number? article.

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Related articles

• How do I change app settings (theme, language)? — Theme and language settings
• How do I manage my notification preferences? — Notification and communication preferences
• How do I end my active sessions? — Ending active sessions
• How do I freeze my Paribu account? — Temporarily freezing your account