How do I manage my profile and personal information?

You can view your personal information on the Personal information page of the website. Changing this information, however, is not done on the web: e-mail, phone number and profile photo updates are completed in the Paribu mobile app, with identity verification.

How do I reach the Personal information page?

1. Open Paribu.com and sign in to your account
2. Click the profile icon in the top right

Clicking the profile icon takes you straight to the Personal information page. Alternatively you can hover over the icon and click your user card in the menu that opens.

What information is on the page?

The page lists three details: Name surname, Email and Phone.

Warning: These three details cannot be changed on the website. When you try to edit them, an Update from the app prompt appears with an Update in the app button; on desktop a QR code you can scan with your phone is also shown

The page explains it for e-mail itself: for your security, you can only update your email address from the Paribu app by verifying your identity.

The page also offers a support route; you can have your details updated through support or by calling us.

How do I change my e-mail address?

The e-mail change is made in the Paribu mobile app. After verifying your identity in the app, you define your new address. The result of the change applies on the website as well.

Warning: When you change your e-mail address, crypto asset withdrawals are paused for 48 hours for your security. This rule applies regardless of which platform you made the change on

Make sure you have access to your new e-mail address; do not enter an address you do not use.

How do I change my phone number and profile photo?

Your phone number and profile photo are also updated only in the Paribu mobile app. The website does not have an editing surface for these fields.

Why can my name not be changed?

Your name is tied to the official identity document you presented during account verification. A change therefore requires an identity document check and is handled through a process run by Paribu Support. You can send your request through the live support chat.

Nationality, address and identity document details

These details are part of identity verification and are neither displayed nor edited on the website. All identity verification is done in the mobile app; the website only shows your verification status.

Things to know

• Name, e-mail and phone cannot be changed on the website
• After an e-mail change, crypto asset withdrawals are paused for 48 hours
• Identity verification is done only in the mobile app; the web reads the status and shows a QR code
• A name change requires an identity document check and is handled through Paribu Support
• Profile photos are not managed on the website

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Frequently asked questions

Can I change my e-mail address on the website?

No. For security reasons the e-mail change is made only in the Paribu mobile app, with identity verification. When you try to edit it on the website, you are directed to the app.

How do I sign in after changing my e-mail address?

Once the change is complete, your new e-mail address becomes your sign-in detail. Your password does not change.

Why can I not withdraw crypto for 48 hours?

After an e-mail address change, crypto asset withdrawals are paused for 48 hours for your security. This period prevents assets from being moved out quickly in the event of unauthorised access to your account. Withdrawals open again by themselves at the end of the period.

How do I change my name?

Because your name is tied to your identity document, you cannot change it yourself. You can start the live support chat through Paribu Support to send your request; the process requires an identity document check.

I cannot access my phone number — what should I do?

If you no longer have access to your old number, you can verify your identity and update the number through the "I cannot access my contact details" option in the password reset flow of the Paribu mobile app.

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Related articles

• How do I change app settings (theme, language)? — Theme and language settings
• How do I manage my notification preferences? — Notification and communication preferences
• How do I end my active sessions? — Ending active sessions
• How do I freeze my Paribu account? — Freezing your account temporarily
• How do I verify my Paribu account? — Identity verification

On Paribu, you can manage your profile photo, full name, email and phone information from the Personal information screen. You can update your email and phone information with identity verification; full name information is presented as read-only for security reasons.

How do I change my profile photo?

In the Paribu app you can set your profile photo by taking a new photo with your device camera or by uploading an image from your gallery. The profile photo is a personalization only you see; it has no effect on your transactions or your identity verification.

1. Tap the menu icon in the top left of the screen to open the Account section
2. Tap Account and settings, then Personal information
3. Tap the profile photo at the top of the screen or the edit icon on it
4. Use one of the options that open:
   • Take photo — Take a new photo with the camera
   • Upload from gallery — Choose an image on your device
   • Remove photo — Remove your current profile photo (visible only if you have a photo uploaded)

Note: The profile photo is an interface element only you can view; it is not shown to other users or to transaction counterparties. Because your choice is stored with your account, it is kept when you change devices or reinstall the app.

What should I watch out for when taking a photo?

When you tap Take photo, the camera view opens and the area that will appear on your profile is highlighted with a circular frame. Camera permission is requested the first time; you can remove this permission from your device settings whenever you want.

1. Tap the profile photo on the Personal information screen and tap Take photo
2. If requested, tap Grant access on the Allow camera access screen
3. Tap the camera direction icon to switch between the front and rear camera
4. When the image inside the frame is ready, tap Capture
5. Tap Apply to confirm the preview, or Retake to take it again

When you tap Apply, the photo is saved directly; there is no separate confirmation step.

Note: Because the part inside the circular frame is what appears on your profile, keep your face in the middle of that area.

If the image cannot be uploaded

If the image you chose from your gallery is too large, you see a warning titled Image size is too large: "You can upload images up to 5MB in jpeg, jpg, png, heic formats." The process completes when you choose a smaller image or upload another one with Try again.

How do I view my personal information?

The Personal information screen shows your full name, email address and mobile phone number together. For privacy, the email and phone details are presented masked. You can update these details with the edit option next to the email and phone rows; the full name is read-only.

1. Tap the menu icon in the top left of the screen to open the Account section
2. Tap Account and settings
3. Tap Personal information

The screen contains these fields:

• Full name: Your full name as it appears on the identity document you submitted during account verification
• Email: The email address linked to your account (masked, for example mu***[email protected])
• Phone: The mobile phone number linked to your account (masked, for example +9054******15)

Note: Masking is applied so your details are not visible if a third party looks at your screen. Your original details are stored in full in the system.

How do I change my full name?

Because your full name is tied to the official identity document you submitted during account verification, it cannot be changed inside the app. For a name change you can create a request by starting the live support chat through Paribu Support; the process is handled with an identity document check.

How do I change my email or phone information?

You can update your email address and phone number with the edit option to the right of the relevant row on the Personal information screen. The process is completed with your password, a verification code and identity verification.

1. Open Account and settings → Personal information
2. Tap Edit email or Edit phone to the right of the row you want to update
3. Enter the requested details on the screen that opens — for an email change, the Current password and Your new email address fields are filled in
4. Enter the verification code that arrives through the method active on your account
5. Starting from the Verify your account screen, scan your identity document, hold the document chip close to your phone and complete the face verification
6. When you see the Your request is under review screen, the steps are complete

For a step-by-step walkthrough, you can check the How can I change my email address? and How can I change my phone number? articles.

Warning: This flow does not change the information instantly. When you complete the identity verification, your request goes to our team for review and the result is communicated to you. In addition, no crypto asset withdrawal can be made for 48 hours after an email or phone number change, for your security.

If you cannot access your registered email address, you can reach Paribu Support through the Request support link on the email change screen. If you have no access to your registered details at all, the recovery flow that runs without signing in is another route — it is explained in the Forgot my password, what should I do? article.

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Frequently asked questions

Can I remove my profile photo?

Yes. You can remove your current photo by tapping Remove photo in the profile photo options. This option is visible only if you have a profile photo uploaded.

Why can I not change my full name through the app?

Your full name is tied to the official identity document you submitted during the account verification process. Changes therefore require an identity document check and can be made only through a process handled by Paribu Support.

How will I sign in to my account after changing my email address?

Once the change has been approved and applied, your new email address becomes valid as your account sign-in detail. Your password does not change.

I completed the identity verification but my information was not updated, why?

In this flow, completing the verification does not mean the change has been applied. At the end of the steps you see the Your request is under review screen; your information is updated after the request passes our team's review, and the result is communicated to you.

I want to change my phone number but cannot access my old number, what should I do?

If you cannot access your old number, you can verify your identity and create a request to update your number without signing in, using the I cannot access my contact information link in the Forgot my password flow on the sign-in screen. For details, you can check the How can I change my phone number? article.

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Related articles

• How do I change app settings (theme, language)? — Theme and language settings
• How do I manage my notification preferences? — Notification and communication preferences
• How do I end my active sessions? — Ending active sessions
• How can I change my email address? — Changing your email address
• How do I freeze my Paribu account? — Freezing your account temporarily