How do I manage my notification preferences?

You can manage which notifications you receive from the Notification preferences page. The preferences are gathered in four windows: order and alert notifications, transfer notifications, announcements and communication preferences.

How do I reach the Notification preferences page?

1. Open Paribu.com and hover over the profile icon in the top right
2. Click Notification preferences in the menu that opens
3. Click the heading you want to edit

The page explains it itself: edit your preferences to determine which notifications you receive.

The four notification windows

Window	Content
Order and alert notifications	When an order is matched and executed, and when a conditional order is executed
Transfer notifications	Crypto asset transfers and TRY transfers
Announcements	When a new crypto asset is listed
Communication preferences	Commercial electronic message consents

Note: Each of these headings is a window; when you click one, the page you are on does not change and a window appears over it

Mobile app is offered as the notification channel. So when you turn a notification on, it is sent to the devices where the Paribu app is installed.

How do communication preferences work?

The Communication preferences window manages your commercial electronic message consents. The window explains it itself: in accordance with the Commercial Electronic Message Consent Information Text, you can stay informed about Paribu's products and services by managing your communication preferences.

In this window you give consent separately for three brands:

• Paribu
• Paribu Pass
• Paribu Art

Three channels can be selected for each brand: Email, SMS and Phone.

Note: The brand and channel choices are independent of each other. For example, you can keep receiving e-mails from Paribu while receiving nothing from Paribu Art through any channel

You make the same brand and channel choices while creating your account; you can change them here at any time.

When do changes take effect?

Changes take effect immediately. When you update a preference, a message confirms that your notification preferences have been updated. A separate confirmation also appears when you enable or disable notification consent.

Where do I see my notifications?

You can see the notifications you receive in the Notifications window, which opens when you click the bell icon in the top navigation. Notifications are grouped under Today and Yesterday. If you have unread notifications, a dot appears on the bell icon.

You can mark notifications as read one at a time or all at once. If you have no notifications yet, the window shows a message saying your notifications will appear there.

What should I do if I am not receiving notifications?

Check the following in order:

• Confirm that the relevant heading is on in the Notification preferences page
• For mobile app notifications, check that notification permission is on for the device where the Paribu app is installed
• For commercial messages, confirm that the relevant brand and channel are on in the Communication preferences window

If the problem continues, you can start the live support chat through Paribu Support to get in touch with us.

Things to know

• Notification preferences are gathered in four windows; each is edited separately
• Mobile app is offered as the notification channel
• Consent is given separately for three brands in communication preferences
• Changes take effect immediately; there is no save step
• Security and legal notification e-mails continue to be sent regardless of your preferences
• Price alerts are managed separately from notification preferences

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Frequently asked questions

When does a change to my notification preferences take effect?

Changes take effect immediately; no extra confirmation or save step is needed. When you update a preference, a message confirms it on screen.

If I turn off e-mail consent, do I stop receiving security e-mails too?

No. Communication preferences only cover commercial and informational content. Password change alerts, sign-in notifications, transaction confirmations and legal notices continue to be sent for account security.

Do I manage my price alerts here?

No. Price alerts are managed from the Alarms window in the profile menu; the notification preferences page only decides which notification types you receive. For details, see How to set up and manage price alerts.

Why are Paribu Pass and Paribu Art consents separate?

Because these three brands belong to different legal entities, commercial message consents are collected separately. You can keep receiving messages from one and not from another.

Can I see past notifications?

The Notifications window that opens from the bell icon in the top navigation lists the notifications sent to you. For the full record of your transactions, use the transaction history that opens from the Transactions link on the wallet page.

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Related articles

• How do I change app settings (theme, language)? — Theme and language settings
• How do I manage my profile and personal information? — Viewing personal information
• How to set up and manage price alerts — Setting up and managing alerts
• How do I end my active sessions? — Ending active sessions
• How can I view my transaction history? — Viewing your transaction history

On Paribu, you manage which notifications you receive on which channel from the Notification preferences screen. Announcements, order notifications, transfer notifications and communication preferences are gathered in four separate sub-screens; for each of them, email, SMS and mobile app options can be turned on and off individually.

How do I reach the Notification preferences screen?

To reach your notification preferences in the Paribu app, tap the menu icon in the top left of the screen to open the Account section, tap Account and settings, then tap Notification preferences. The screen description says what it is for: you edit your preferences to determine which notifications you receive.

1. Tap the menu icon in the top left of the screen to open the Account section
2. Tap Account and settings
3. Tap Notification preferences

The screen contains four menus: Announcements, Order notifications, Transfer notifications and Communication preferences.

Note: If Paribu notifications are turned off on your device, a warning titled Stay informed appears at the top of the screen: "Enable Paribu notifications from your phone settings to stay informed about the latest updates." The Enable notifications link takes you to your device settings.

How do I set announcement notifications?

On the Announcements screen you can choose which kind of platform announcements you want to receive as mobile notifications. Your preference takes effect immediately.

1. Tap Announcements on the Notification preferences screen
2. Switch on the announcement type you want to receive

The Announcements screen contains this option:

• When a new crypto asset is listed: A notification for assets newly added to Paribu

How do I set order notifications?

On the Order notifications screen you can decide which channel informs you when the buy and sell orders you created are triggered and matched. Separate preferences are kept for conditional orders and matched orders.

1. Tap Order notifications on the Notification preferences screen
2. Set the Email and Mobile app switches in each section as you prefer

The Order notifications screen has two sections:

• When a conditional order is executed: Notifications sent when your conditional order is triggered and placed on the market
• When an order is matched and executed: Notifications for orders that match a counter order on the market and are executed

How do I set transfer notifications?

On the Transfer notifications screen you can decide which channel informs you when your TRY or crypto asset deposits and withdrawals take place. For each section you can turn the email, SMS and mobile app channels on and off individually.

1. Tap Transfer notifications on the Notification preferences screen
2. Set the Email, SMS and Mobile app switches in each section as you prefer

The Transfer notifications screen has two sections:

• When a TRY deposit or withdrawal is made: TRY transfers made through a bank account
• When a crypto asset deposit or withdrawal is made: Crypto asset transfers between wallet addresses

In each section, deposits and withdrawals are managed with the same switch; no separate preference is kept for the two.

Warning: Transfer notifications matter for your security; they let you notice immediately if someone makes an unauthorized transaction on your behalf. Keeping at least one of the SMS and mobile app channels on is recommended.

How do I edit communication preferences?

On the Communication preferences screen you can decide, for each brand in the Paribu ecosystem, which communication channel you want to be informed through. The screen description says the same: under the Commercial Electronic Message Consent Information Text, you can stay informed about the products and services offered by Paribu by editing your communication channel preferences, and you can change them at any time on this screen.

1. Tap Communication preferences on the Notification preferences screen
2. Set the channel switches under each brand as you prefer

A separate section appears for each brand, with the brand name and legal title in the section heading. The brands listed are determined by your account and always include at least Paribu. Three channels can be turned on and off individually for each brand:

• Email: Campaign, offer and information emails
• SMS: Text messages sent to your mobile phone number
• Phone: Informational calls

When you change a switch, the preference is saved immediately; no extra confirmation step is needed.

Note: Communication preferences cover only content that qualifies as commercial messaging. Security warnings, transaction notifications and communication about support requests are not affected by these preferences and are always sent to protect your account security.

What should I do if I am not receiving notifications?

If you think you are not receiving notifications from Paribu, check three separate surfaces in order. They work independently of one another; turning the others on while one is off will not help.

1. Device permission — Make sure the Paribu app has notification permission in your phone settings. If the permission is off, you see a full-screen permission screen when the app opens
2. In-app permission warning — If you see the Stay informed warning at the top of the Notifications screen, tap the link inside it. If your device permission is on but all in-app channels are off, this warning reads "Enable the in-app settings to receive notifications." and shows the Go to notification preferences link
3. Notification preferences — Make sure the relevant category and channel are on (for a transfer notification, for example, the Transfer notifications → Mobile app switch needs to be on)

If notifications still do not arrive while all three are on, close the app completely and open it again. If the problem continues, you can contact us by starting the live support chat through Paribu Support.

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Frequently asked questions

There was an alarm setting in notification preferences, where did it go?

The Alarm row in notification preferences was removed. Turning that setting on or off did not affect any notification. The price alert feature itself remains — you can keep creating alerts and receiving notifications for the alerts you create. For details, you can check the How to set up and manage price alerts article.

When does a change to my notification preferences take effect?

Changes take effect immediately; no extra confirmation or save step is needed. The moment you turn a switch on or off, your preference is applied.

If I turn off email notifications, will I stop receiving security emails as well?

No. Communication preferences cover only commercial and informational content. Password change warnings, sign-in notifications, transaction verifications and legal notices continue to be sent as required for account security.

Are notification SMS messages charged?

No. You are not charged for the notification SMS messages Paribu sends. Receiving SMS is subject to your operator's message reception terms.

What happens to notifications while my phone is off or I have no internet?

Mobile app notifications are delivered when your device is online; some notifications may arrive with a delay. You can always view your transaction history from the screen that opens through the Transactions icon in the top right corner.

Can I receive the same notification on more than one channel?

Yes. For each category, you can keep the email, SMS and mobile app switches on together. The same notification then reaches you through more than one channel.

Do I manage communication preferences separately for each brand?

Yes. A separate section appears for each brand on the Communication preferences screen, and the Email, SMS and Phone channels can be turned on and off individually under each section. When you turn off all channels for a brand, you stop receiving commercial messages from that brand only; the preferences of other brands are not affected. You may have also set the same preferences on the Be the first to hear about Paribu products screen that appeared while creating your account.

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Related articles

• How do I change app settings (theme, language)? — Theme and language settings
• How do I manage my profile and personal information? — Profile and personal information management
• How to set up and manage price alerts — Creating and managing price alerts
• How do I end my active sessions? — Ending active sessions