How do I close my Paribu account?

You can close your Paribu account. If you want to delete your account, the action to take is account closure, and you start the request yourself on the website. Closure cannot be reversed, and to create the request the assets in your account need to be emptied. Once your request is created, it is reviewed by Paribu Support within 1 week.

Note: If you want to take a temporary break from the markets, you can consider freezing your account instead of closing it. Frozen accounts can be reactivated through Paribu Support

What is required to close an account?

To create the request you need to empty all the assets in your account. If you have a balance, the window shows an Account closure request cannot be created warning along with the approximate value of your assets.

In the window's own words: to request account closure, please first transfer all your assets to your other crypto wallet addresses, or convert them to TRY and withdraw the funds to a bank account in your name.

What you need to check:

• Crypto assets: send them to another wallet address or convert them to Turkish lira
• Turkish lira balance: withdraw it to a bank account in your name
• Assets that are earning: cancel your earning positions to move the amount back to your balance
• Open orders: cancel your pending orders

Tip: You can convert small balances worth 100 TRY or less into Turkish lira in a single action. For details, see How to convert low balances?

How do I close my account?

1. Open Paribu.com and hover over the profile icon in the top right
2. Click Security settings in the menu that opens
3. Click the account closure option on the page
4. Consider the Would you like to freeze your account instead of closing it? prompt — to continue, click No, close account
5. Answer the question about why you want to close the account
6. Read the outcome items
7. Confirm with Yes, close account in the Are you sure you want to close your account? prompt

When you complete the action, an informational e-mail is sent to your registered address.

Note: The window suggests freezing first. If you choose freezing, all your assets are frozen and the account is closed to all transactions, but the action can be reversed; closure cannot

What happens when the account is closed?

The window lists the outcomes:

• Your request is reviewed by Paribu Support within 1 week
• When your account is closed, an e-mail is sent to your registered address
• Information belonging to the closed account cannot be used when opening a new Paribu account
• Your account history is kept for a certain period due to applicable regulations

Warning: Account closure cannot be reversed. If you are not sure about your decision, use the freezing option

Things to know

• The closure request cannot be created until your balance is emptied
• The request is reviewed by Paribu Support within 1 week
• Closure cannot be reversed
• A new account cannot be opened with the details of a closed account
• Your account history and personal data are kept for at least 10 years after closure, as required by legal obligations
• Closing is a window opened from the Security settings page

---

Frequently asked questions

Can I reopen my account after closing it?

Account closure cannot be reversed. If you are not sure about your decision, you can consider freezing your account; frozen accounts can be reactivated through Paribu Support.

Can I open a new account with the same e-mail or national identity number?

No. The outcome items in the window state it clearly: information belonging to the closed account cannot be used when opening a new Paribu account.

Can I close my account while I have a balance?

No. If you have a balance, an Account closure request cannot be created warning appears along with the approximate value of your assets. First send your crypto assets or convert them to Turkish lira, then withdraw your TRY balance to your bank account.

What if I have assets that are earning?

You need to cancel your earning positions; once the locked amount returns to your balance you can withdraw it. If you cancel before the term ends, the estimated earnings are not realized. For details, see How to cancel an active staking position.

I closed my account. Has my information been deleted? How long is it kept?

Your information is not deleted immediately when your account is closed. Your personal data and account records are kept for at least 10 years after your account is closed, as required by legal obligations, and are destroyed at the end of this period. For details, you can review the Personal Data Processing, Protection, Retention and Destruction Policy and the Crypto Asset Services Framework Agreement.

How long does my request take?

The window states that the request is reviewed by Paribu Support within 1 week. When your account is closed, an informational e-mail is sent to your registered address.

---

Related articles

• How do I freeze my Paribu account? — A reversible alternative
• How to withdraw Turkish lira (TRY)? — Withdrawing your TRY balance
• How to withdraw crypto assets? — Sending your crypto assets
• How to convert low balances? — Converting small balances
• How to cancel an active staking position — Ending an earning position

You can close your Paribu account. If you want to delete your account, the action to take is account closure, and you start the request yourself in the app. Account closure is an action that ends access to your account. To complete the action, the assets in your account need to have been emptied.

Note: If you want to take a temporary break from crypto asset markets, you can consider freezing your account instead of closing it. The app also suggests this before closing.

What are the requirements for closing an account?

To be able to close your account you need to empty your assets. If your total balance is above approximately 10 TRY, you cannot create an account closure request; in that case you are first asked to withdraw your assets or convert them to Turkish lira.

• Crypto assets: You can send them to another crypto asset wallet address or convert them to Turkish lira
• Turkish lira balance: You can withdraw it to a bank account registered in your name
• Staked assets: You can move them to your balance after ending the staking transaction
• Open orders: You can free your blocked balance by cancelling your open orders

Warning: While your balance is above the threshold, you see the Account closure request cannot be created warning. The warning also tells you what to do: you need to transfer your assets to other crypto wallet addresses, or convert them to TRY and withdraw to a bank account registered in your name. You can then submit your request.

What happens when the account is closed?

The closure screen lists three items:

• An email will be sent to your registered address when your account is closed
• Information from a closed account cannot be used when opening a new Paribu account
• After your account is closed, your required personal data will continue to be retained for a certain period due to legal obligations

How do I close my account?

To close your account in the Paribu app, tap Close account on the Security settings screen. The app first suggests freezing; when you continue with closure, a balance check runs and you select your reason and confirm on the closure screen.

Before you start

• You need to have sent your crypto assets to another wallet or converted them to TRY
• You need to have withdrawn your TRY balance to a bank account registered in your name
• You need to have ended your staked assets
• You should have no open orders
• You need access to your registered email address — a notification email is sent to it when the action is complete

Close your account

1. Tap the menu icon in the top left of the screen to open the Account section
2. Tap Account and settings
3. Tap Security settings
4. Under Other security settings, tap Close account
5. On the Would you like to freeze your account instead of closing it? screen that opens, tap Close account to continue with closure
6. On the Are you sure you want to close your account? screen, check at least one reason in the Why do you want to close your account? section:
   • I want to block logins because I detected suspicious account activity.
   • I no longer want to make transactions on Paribu.
   • Other
7. If you checked Other, you can write your reason in the Describe your reason field (at most 500 characters)
8. Tap Close account

Once you confirm, your session is closed. If you change your mind, you can use the Dismiss button on the same screen.

Note: The freeze suggestion screen states that both actions can be undone: "When you freeze your account, all your assets will also be frozen and the account will be closed to all transactions until reactivated. Both account freezing and closing can be reversed." If you are considering coming back to your account, you can prefer freezing at this point.

---

Frequently asked questions

Can I reopen my account after closing it?

Access to your account ends after closure. The freeze suggestion screen in the app states that both freezing and closing can be reversed; when you want to use the account again, you need to contact Paribu Support. If you are not sure about the closure decision, you can consider freezing your account.

Can I open a new account with the same details?

The closure screen says this plainly: information from a closed account cannot be used when opening a new Paribu account. In that case you need to submit your request through Paribu Support.

Can I close my account while I have a balance?

If your total balance is above approximately 10 TRY, you cannot create an account closure request. In that case you see the Account closure request cannot be created warning and the approximate value of your current balance. You first need to send or convert your crypto assets, then withdraw your TRY balance to your bank account.

I have small balances, how do I empty them all?

You can convert crypto balances too small to trade to TRY in a single step. For details, you can check the How to convert low balances article.

I closed my account. Has my information been deleted? How long is it kept?

Your information is not deleted immediately when your account is closed. Your personal data and account records are kept for at least 10 years after your account is closed, as required by legal obligations, and are destroyed at the end of this period. For details, you can review the Personal Data Processing, Protection, Retention and Destruction Policy and the Crypto Asset Services Framework Agreement.

Is there an alternative to closing the account?

Yes. If you want to take a temporary break from your account, you can prefer freezing your account. The app also suggests this first when you enter the closure flow.

---

Related articles

• How do I freeze my Paribu account? — Freezing your account temporarily
• How do I reactivate my account? — Reopening a frozen account
• How to withdraw Turkish lira (TRY) — TRY withdrawal steps
• How to make a crypto asset withdrawal — Crypto asset withdrawal steps
• How to convert low balances — Converting small balances