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How do I close my Paribu account?

June 24, 2026

You can close your Paribu account. Account closure is an action that ends access to your account. To complete the action, all assets in your account must have been emptied.

Note: If you want to take a temporary break from crypto asset markets, instead of closing the account, you can consider the account freeze option. Frozen accounts can be reactivated through Paribu Support.

What are the requirements for closing the account?

To close your account, you need to empty the assets in your Paribu account. If your total balance is above approximately TRY 10, you cannot create an account closure request; in that case, you are first asked to withdraw your assets or convert them to Turkish lira.

  • Crypto assets: You can transfer to another crypto wallet address or convert to Turkish lira
  • Turkish lira balance: You can withdraw to a bank account registered in your name
  • Staked assets: You can transfer them to your balance after cancelling the staking
  • Open orders: You need to cancel your open trading orders

Warning: When you click the Close account button while your balance is above approximately TRY 10, the "Account closure request cannot be created" warning is shown and your existing balance is displayed. To complete the action, you first need to empty all your assets.

What happens when the account is closed?

When your account closure request is completed, the following outcomes occur:

  • Your account is closed to all transactions
  • An information email is sent to your registered email address
  • The email, Turkish ID number, and phone information of the closed account cannot be used to create a new Paribu account
  • Your personal data is retained under legal storage obligations

How do I close my account?

To close your account on Paribu.com, click the account icon in the top right corner, go to the Security settings page, and click the Account closure item. When you tick your closure reason in the window that opens and click the red Close account button, the action is completed. For account closure, the assets in your account must have been emptied.

Before you start

  • You must have transferred all crypto assets in your account to another wallet or converted them to TRY
  • You must have withdrawn the TRY balance in your account to a bank account registered in your name
  • You must have cancelled your staked assets
  • You must not have any open trading orders

Close the account

  1. Open Paribu.com and log in to your account
  2. Click the account icon in the top right corner
  3. Click the Security settings item from the menu that opens
  4. Click the Account closure item
  5. In the window that opens, tick your closure reason: Suspicious activity, No longer want to make transactions, or Other (you can select more than one)
  6. If you ticked the Other option, write your closure reason in the text field (optional)
  7. Click the red Close account button
  8. When the action is complete, your session is ended and you are redirected to the login page

Note: At the top of the closure window, an info card with the account freeze recommendation is shown for the possibility of returning to your account. We recommend evaluating this suggestion before continuing.

Frequently asked questions

Can I reopen my account after I close it?

Access to your account ends after account closure. When you want to use it again, you can contact Paribu Support. If you are not sure about the closure decision, you can consider the account freeze option; frozen accounts can be reactivated through Paribu Support.

Can I open a new account with the same email or Turkish ID number?

The email, Turkish ID number, and phone information of the closed account cannot be used directly to create a new Paribu account. To open a new account, you need to submit your request through Paribu Support.

Can I close my account when I have a balance?

If your total balance is above approximately TRY 10, you cannot create an account closure request. In that case, the "Account closure request cannot be created" warning is shown and your existing balance is displayed. You first need to transfer your crypto assets or convert them to TRY, then withdraw your TRY balance to your bank account.

What happens to my personal data after account closure?

Your personal data is retained for the storage periods set by legal regulations. After the legal periods are completed, your data is deleted. For details, see the Personal Data Processing, Protection, Retention and Destruction Policy document.

Is there another option instead of closing the account?

Yes. If you want to take a temporary break from your account, you can prefer the account freeze option. Frozen accounts can be reactivated through Paribu Support.

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