{"id":6380,"date":"2021-11-25T16:55:50","date_gmt":"2021-11-25T13:55:50","guid":{"rendered":"https:\/\/www.paribu.com\/blog\/?p=6380"},"modified":"2022-10-26T11:21:46","modified_gmt":"2022-10-26T08:21:46","slug":"support-analysis-confirmation-code-not-received-due-to-incorrect-email-address","status":"publish","type":"post","link":"https:\/\/www.paribu.com\/blog\/en\/support\/support-analysis-confirmation-code-not-received-due-to-incorrect-email-address\/","title":{"rendered":"Support Analysis: Confirmation code not received due to incorrect email address"},"content":{"rendered":"<h3><strong>Case:<\/strong><\/h3>\n<p>A user wanting to withdraw <a href=\"https:\/\/www.paribu.com\/blog\/sozluk\/kripto-para-nedir\/\">cryptocurrency<\/a> from their account cannot get his\/her approval code due to having entered the wrong e-mail address during signup.<\/p>\n<h3><strong>Process:<\/strong><\/h3>\n<p>The user logged into their account via the mobile app \/ website to withdraw <a href=\"https:\/\/www.paribu.com\/blog\/sozluk\/kripto-para-nedir\/\">cryptocurrency.<\/a> The user realized that they got no confirmation code sent to their email address after asking for a release of funds and they contacted the Support Center.<\/p>\n<p>Looking into the case, the Support Center realized the user misspelt their email address during signup, which was why no confirmation email could be sent.<\/p>\n<h3><strong>Result:<\/strong><\/h3>\n<p>The Support Center sent the user an email explaining the steps for updating their e-mail address. The user&rsquo;s email address was updated following the receipt of documents requested from the user as part of the security\/ID verification process. The user withdrew funds successfully after an update of the email address.<\/p>\n<h3><strong>Things to consider&nbsp;<\/strong><\/h3>\n<ul>\n<li>Users must always check they have typed in the correct information during signup.<\/li>\n<\/ul>\n<p>A spell check is always recommended after entering data.<\/p>\n<ul>\n<li>If you find out you have given us incorrect information, contact our Support Center, who will ask you to provide documents for ID check, for a correction.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Case: A user wanting to withdraw cryptocurrency from their account cannot get his\/her approval code due to having entered the wrong e-mail address during signup. Process: The user logged into their account via the mobile app \/ website to withdraw cryptocurrency. The user realized that they got no confirmation code sent to their email address [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6381,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[216],"tags":[],"class_list":["post-6380","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-support"],"_links":{"self":[{"href":"https:\/\/www.paribu.com\/blog\/en\/wp-json\/wp\/v2\/posts\/6380","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.paribu.com\/blog\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.paribu.com\/blog\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.paribu.com\/blog\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.paribu.com\/blog\/en\/wp-json\/wp\/v2\/comments?post=6380"}],"version-history":[{"count":0,"href":"https:\/\/www.paribu.com\/blog\/en\/wp-json\/wp\/v2\/posts\/6380\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.paribu.com\/blog\/en\/wp-json\/wp\/v2\/media\/6381"}],"wp:attachment":[{"href":"https:\/\/www.paribu.com\/blog\/en\/wp-json\/wp\/v2\/media?parent=6380"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.paribu.com\/blog\/en\/wp-json\/wp\/v2\/categories?post=6380"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.paribu.com\/blog\/en\/wp-json\/wp\/v2\/tags?post=6380"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}